RE: Remote Desktop failure post SP1

> 1. Please specific what exact "Firewall" it is, Router or ISA?

Firewall is a Sonicwall Tz170. Configuration has not changed recently

> 2. Did you successfully install SBS 2K3 SP1? Did you meet any error
> information on the way to install SP1?

No errors

> 3. I need to the know when the error message "The connection to the remote
> computer was broken¡­." appears:

4 minutes 15 seconds after trying to start RD

> a. When you setting up VPN connection. OR
>
> b. VPN connection has being successfully set up, but Remote Desktop does
> not work.

The latter.

> 4. On the remote client workstation, go to Start -> Run "mstsc" (without
> quotation marks). You will see the Remote Desktop Connection window. Can
> you remote connect to server and internal client workstations?

NO. Only to the server via ip address not name. Which is also the only way
to connect to RWW i.e https://xxx.xxx.xxx.xxx/remote not https://
servername/remote


""Brandy Nee [MSFT]"" wrote:

> Hello Philip,
>
> Thank you for posting back!
>
> From your reply, I understand that your Network Topology is:
>
> {Remote Client} {Internet} {Firewall} {SBS} {Internal Clients}
>
> The issue happens when remote client VPN -> RDP to internal.
>
> Please see:
>
> 1. Please specific what exact "Firewall" it is, Router or ISA?
>
> 2. Did you successfully install SBS 2K3 SP1? Did you meet any error
> information on the way to install SP1?
>
> 3. I need to the know when the error message "The connection to the remote
> computer was broken¡­." appears:
>
> a. When you setting up VPN connection. OR
>
> b. VPN connection has being successfully set up, but Remote Desktop does
> not work.
>
> 4. On the remote client workstation, go to Start -> Run "mstsc" (without
> quotation marks). You will see the Remote Desktop Connection window. Can
> you remote connect to server and internal client workstations?
>
> I am greatly appreciated your time and co-operation, and am looking forward
> to hearing from you!
>
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
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>
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>
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>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >Thread-Topic: Remote Desktop failure post SP1
> >thread-index: AcW/Pc57Fqh0mn3OQie8Q20JqSwizA==
> >X-WBNR-Posting-Host: 217.146.109.26
> >From: =?Utf-8?B?UGhpbGlw?= <Philip@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <2A76261F-AABF-4F09-B391-9788B281161B@xxxxxxxxxxxxx>
> <CWcLYPovFHA.1364@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Remote Desktop failure post SP1
> >Date: Wed, 21 Sep 2005 23:21:02 -0700
> >Lines: 148
> >Message-ID: <9796B076-05F4-4E72-921F-ECB5F9BAC638@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:155468
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >
> >
> >> First of all, I need to know whether you have installed the following
> >> hotfix after updating to SBS 2K3 SP1:
> >
> >I hadn't but have now. It didn't fix the problem
> >
> >> 898060 Installing Security update MS05-019 or Windows Server 2003
> Service
> >> Pack
> >> http://support.microsoft.com/?id=898060
> >>
> >> If the issue persists after you installed the hotfix, please help to
> gather
> >> the following information for research:
> >>
> >> 1. What is your network topology? For example:
> >>
> >> {Remote Client Workstation} {Internet} {Router} {ISA} {SBS 2K3}
> {Internal
> >> Clients}
> >
> >
> >Remote client workstation --->internet--->firewall -->sbs2k3 -->internal
> >clients
> >
> >> Also, I need to know what exact scenario is:
> >>
> >> a. VPN -> RDP from Internal Client workstation to Remote Client
> Workstation
> >> does not work. OR
> >>
> >> b. VPN -> RDP from Remote Client Workstation to Internal Client
> workstation
> >> does not work.
> >
> >This one.
> >
> >> 2. What is the exact SP1 you installed?
> >
> > Small Business Server 2003 SP1.
> >
> >
> >> 3. Did you successfully install SP1? When did the issue occur? Did you
> >> install any updates or make any chances on the server recently?
> >
> >The issue occurred directly after installing SP1
> >
> >> 4. In order to let the remote desktop to work, please make sure you have
> >> enabled port forwarding on the router/cable modem port 3389.
> >
> >It is. The router setup has not changed from before SP1 was installed. It
> >all worked perfectly before SP1. The only change to the setup was the
> >installation of SP1
> >
> >> 5. Can you RDP to the client workstation from the remote workstation
> >> directly?
> >
> >Not sure what you are asking here.
> >
> >> More information:
> >>
> >> 283165 HOW TO: Change the PPPoE MTU Size in Windows XP
> >> http://support.microsoft.com/?id=283165
> >>
> >> 314825 How to Troubleshoot Black Hole Router Issues
> >> http://support.microsoft.com/?id=314825
> >>
> >> Thanks for your time! If anything is unclear, please let me know. I am
> >> looking forward to hearing from you!
> >>
> >> Best regards,
> >>
> >> Brandy Nee
> >>
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >>
> >>
> >> --------------------
> >> >Thread-Topic: Remote Desktop failure post SP1
> >> >thread-index: AcW9+FJrSNFH0c67QAilZ2h5ogrMtQ==
> >> >X-WBNR-Posting-Host: 217.146.109.26
> >> >From: =?Utf-8?B?UGhpbGlw?= <Philip@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: Remote Desktop failure post SP1
> >> >Date: Tue, 20 Sep 2005 08:31:08 -0700
> >> >Lines: 15
> >> >Message-ID: <2A76261F-AABF-4F09-B391-9788B281161B@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:154852
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Post installation of SBS 2003 SP1 connections can no longer be made to
> >> >computers on the network via remote desktop through a VPN. Prior to SP1
> >> this
> >> >all worked perfectly. Initially sccess via RWW also failed but running
> the
> >> >Internet connection wizard and enabling the firewall then re-running
> the
> >> ICW
> >> >and disabling the firewall allowed access to RWW. This has not cured
> >> remote
> >> >desktop access which always gives the following error mesage " The
> >> connection
> >> >to the remote computer was broken. This may have been caused by a
> network
> >> >error. Please try connecting to the remote computer again". The login
> >> screemn
> >> >on the remote computer never appears.
> >> >
> >> >I can ping the remote computer through the vpn and from the remote
> >> computer
> >> >to the one at the other end of the VPN. Connection fails if the remote
> >> >desktop is asked to connect either to the computer by name or ip
> address.
> >> >
> >> >Any help appreciated.
> >> >
> >>
> >>
> >
>
>
.

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