Re: IMAP not defaulting sent/drafts folder

Hi Jjwolven,

Thank you for your update.

Based on my testing, we cannot reassign/reroute the Drafts box as creating
a rule to save sent items on an IMAP Server, since the rule only affects
for either Check messages when they arrive or Check messages after sending.
Please refer to the following KB article to save Sent Items on an IMAP
Server:

198854 OL2000: (IMO) How to Save Sent Items on an IMAP Server
http://support.microsoft.com/?id=198854

To remove immediately and permanently deleted messages from Outlook IMAP4
client, we should follow these steps:

1. Click the folder from which you want to remove deleted messages.
2. On the Edit menu, click Purge Deleted Messages.

Note: You cannot undelete a message once you purge deleted messages.

For more detailed information, please refer to the following Knowledge Base
article:

178158 OLEXP: Deleted Messages Remain in Folder Message List
http://support.microsoft.com/?id=178158

Note: The article also applies to Outlook.

Additionally, I suggest you use the OWA to access the Exchange mailbox for
remote user. For SBS Server, after you finished the SBS 2003 integrated
setup, and installed the Exchange Server component. You can run CEICW to
implement OWA for external access.

I. If you installed the SBS 2003, please refer to the below steps to run
CEICW:

1. Open the Server Management Console, expand Standard Management ->
Internet and E-mail.

2. On the right pane, click Connect to the Internet.

3. On the dialog box, select appropriate internet connection type to
configure.

4. On the Firewall page, select Enable firewall, click Next.

5. Select E-mail option under the Additional services box.

6. On the Web Services Configuration page, select the Outlook Web Access
(OWA) option under the Allow access to only the following Web site services
from the Internet box.

7. Follow the instruction to finish the wizard.

For detailed information, please refer to the below KB article:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

To get additional detailed information, you may refer to the following
documents:

Remote Access to Exchange E-mail
http://asp2.wlv.ac.uk/its/website/selfhelp/help/Home_and_Away/Outlook_Remote
_Access.asp

NOTE: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.

197636 The difference between e-mail storage standard of an IMAP Server and
http://support.microsoft.com/?id=197636

Getting Started: Windows Small Business Server 2003 with SP1
http://go.microsoft.com/fwlink/?linkid=46574

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: IMAP not defaulting sent/drafts folder
>thread-index: AcW9Mct/86cVMGj2T/q+pxc0tzEwGg==
>X-WBNR-Posting-Host: 67.105.124.250
>From: =?Utf-8?B?ampfd29sdmVu?= <jjwolven@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <FC438AEC-8259-4045-A6DD-D7C0D1C63F39@xxxxxxxxxxxxx>
<e1X$ACquFHA.1168@xxxxxxxxxxxxxxxxxxxx>
<C58735E3-24AF-4B54-A7E2-A069E330BDED@xxxxxxxxxxxxx>
<TSsHzCMvFHA.1264@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: IMAP not defaulting sent/drafts folder
>Date: Mon, 19 Sep 2005 08:50:01 -0700
>Lines: 243
>Message-ID: <CCEC1EEC-88F7-4CAB-A4EB-A78E2D92C043@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
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>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:154518
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Ok, that might work if I can get some additional help.
>
>Is it possible to reassign/reroute the Drafts box as well?
>If all this is possible, if there an easy way to move everything from the
>Sent and Drafts folders to the new ones that it is all being rerouted to?
>
>Finally, and very important, how do you delete emails from IMAP. Not
being
>able to delete emails doesn't make any sense, so there should be a way.
If
>there isn't can you offer a suggestion for a method for remote use of our
>exchange server while being able to sync all folders will full use of
>features (add folder, delete email, etc)
>
>Thanks for your help
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hello Jjwolven,
>>
>> Thank you for your update.
>>
>> I am sorry for the delayed response due to the weekend. Please
understand
>> that the newsgroups are staffed weekdays by Microsoft Support
professionals
>> to answer your systems and applications questions. Your understanding is
>> greatly appreciated!
>>
>> Based on my deep research, due to limitations of the IMAP protocol, as
well
>> as for efficiency and interoperability concerns, Outlook does not allow
non
>> e-mail folder storage on an IMAP server. This means Your Sent Items,
>> Drafts, and Deleted Items folders cannot reside on an IMAP server.
Outlook
>> requires that all special folders exist in the default store. This is a
by
>> design feature of Outlook and this design is based on the limitation of
the
>> IMAP protocol. I am very sorry to say there is no a direct solution to
this
>> issue.
>>
>> For more information, I recommend you refer to the following URL:
>> OL2002: How to Use an IMAP Account with Outlook 2002
>> http://support.microsoft.com/?id=287574
>>
>> As a workaround, I suggest that you use the Rules Wizard to save sent
>> messages in a folder on the IMAP server. You may want to disable the
>> options to save sent messages in your Sent Items folder. If you do this,
>> you will keep sent messages from being saved on the local PST folder.
>>
>> 198854 OL2000: (IMO) How to Save Sent Items on an IMAP Server
>> http://support.microsoft.com/?id=198854
>>
>> If you have any concerns and questions, please feel free to let me know.
>> Thank you for your understanding.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: IMAP not defaulting sent/drafts folder
>> >thread-index: AcW60WiWmuEdwcOfSJSGRMY6mAw7fQ==
>> >X-WBNR-Posting-Host: 67.105.124.250
>> >From: =?Utf-8?B?ampfd29sdmVu?= <jjwolven@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <FC438AEC-8259-4045-A6DD-D7C0D1C63F39@xxxxxxxxxxxxx>
>> <e1X$ACquFHA.1168@xxxxxxxxxxxxxxxxxxxx>
>> >Subject: Re: IMAP not defaulting sent/drafts folder
>> >Date: Fri, 16 Sep 2005 08:15:01 -0700
>> >Lines: 102
>> >Message-ID: <C58735E3-24AF-4B54-A7E2-A069E330BDED@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:153998
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Thank you for responding,
>> >
>> >1) Symptoms are that when I create an email and save it, the draft
shows
>> up
>> >in the Drafts folder under the Personal Folder header and not the IMAP
>> >header. When I send an email, the email shows up under the Send folder
of
>> >the Personal Folder header and not the IMAP header. And when I try to
>> delete
>> >and email it does not delete it.
>> >
>> >2) I am using Outlook 2003 with SBS 03 running the Exchagne Server.
There
>> >is only one account existing in the Outlook configuration, the IMAP
>> account.
>> >Since there is only one account, Accounts -> IMAP does not show up when
I
>> >create a new email.
>> >
>> >I have setup and resetup the Outlook client several times and always
get
>> the
>> >result above.
>> >
>> >Thanks
>> >
>> >"Nathan Liu [MSFT]" wrote:
>> >
>> >> Hello jj_wolven,
>> >>
>> >> Thank you for posting in the SBS newsgroup.
>> >>
>> >> To narrow down this issue, please answer and perform the following
>> questions
>> >> and steps:
>> >>
>> >> 1. What's the exact problem symptom? What version of SBS is running
on
>> the
>> >> Server? What OS and Outlook is running on the client workstation?
>> >>
>> >> 2. Can I assume you are using the Outlook 2003? If so, let's perform
>> the
>> >> following steps to re-check the configuration of the Outlook:
>> >>
>> >> 1) Open the Outlook, click Tools -> E-mail Accounts, select 'View or
>> change
>> >> existing e-mail accounts' and then click Next.
>> >>
>> >> 2) How many e-mail accounts are configured? Please highlight the
>> IMAP/SMTP
>> >> email account and then click 'Set as Default'. What's the selection
of
>> the
>> >> 'Deliver new e-mail to the following location' option? Please choose
the
>> >> Exchange Mailbox as the delivering new email location.
>> >>
>> >> 3) Click New -> Mail Message, if you have configured many email
>> accounts in
>> >> the Outlook, please click Accounts -> IMAP/SMTP email account, then
>> check if
>> >> the issue can be reproduced.
>> >>
>> >> Based on my testing, if I click Accounts -> IMAP/SMTP email account
>> during
>> >> sending a new email, I can find the email in the 'Sent Items' folder
of
>> the
>> >> IMAP email account. If I choose the Exchange Mailbox as the
delivering
>> new
>> >> email location, after I create a new draft email, I can find the
draft
>> email
>> >> in the Drafts folder of the Exchange Mailbox. After I click
Send/Receive
>> to
>> >> synchronize Outlook with Exchange, I can also find the draft email in
>> the
>> >> Drafts folder of the IMAP email account.
>> >>
>> >> I appreciate your time and cooperation. If anything is unclear,
please
>> feel
>> >> free to let me know. I am looking forward to hearing from you.
>> >>
>> >> Best regards,
>> >>
>> >> Nathan Liu (MSFT)
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >>
>> >> -----------------------
>> >>
>> >> "jj_wolven" <jjwolven@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:FC438AEC-8259-4045-A6DD-D7C0D1C63F39@xxxxxxxxxxxxxxxx
>> >> >I have recently gotten IMAP to work and now I am working with the
>> setup. I
>> >> > need for Outlook to use the Sent and Drafts folder in the IMAP
>> connected
>> >> > account for emails created, edited and sent from that Outlook
client.
>> >> > Currently it is putting these into the Person Folder versions of
these.
>> >> >
>> >> > Could someone please help me configure Sent mail to be put into the
>> IMAP
>> >> > folder as well as Drafts.
>> >>
>> >>
>> >>
>> >
>>
>>
>

.

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