Re: Backup wizard & Monitor wizard error

HI Simon.

Thanks for updates.

Let us focus on the backup and monitor components first, the issue you
encountered should be the Dll files corrupt. I think you should reinstall
the backup and monitor components to make sure it have been successfully
installed. If you have already double check it, please send the following
log files to me for further research:

Navigate to C:\Program Files\Microsoft Windows Small Business
Server\Support then please send the
Backupwizard.log and mcw.log to me. (v-chayan@xxxxxxxxxxxxx)

For the IIS websites issue, could you rerun CEICW to make sure that the IIS
websites is configure correctly, you can first run iisreset on the command
line as a try.

As you have encountered no other warning or error event, please refer to
the KB article below:

823159 How to troubleshoot the "503 Service Unavailable" error message in
http://support.microsoft.com/?id=823159

837285 Users may receive a "503 Service Unavailable" error message in
Exchange
http://support.microsoft.com/?id=837285

I appreciate your understanding on this issue; please feel free to post
back. It's my pleasure to be of assistance.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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--------------------
| From: "Simon" <simon>
| References: <e79qs8cuFHA.1472@xxxxxxxxxxxxxxxxxxxx>
<O3yq1vnuFHA.3500@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Backup wizard & Monitor wizard error
| Date: Mon, 19 Sep 2005 16:46:38 +0200
| Lines: 298
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
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| Message-ID: <OiLVyjSvFHA.2504@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: ip.213.178.201.35.telemar.it 213.178.201.35
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:154507
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Charles,
|
| Sorry for my english.... Yes, I have 3 problem.
|
| 1th) "Service Unavailable": I have try to apply the KB823552 that you
have
| suggest to me, bu the problem on IIS for the asp.net applications still
| there, when I try to
| open a web application at the first time I have the "Service
| Unavailable" message, but if I try todo a refresh working fine.
| Also the exchange OWA have the same problem on first access.
| If I wait for 15 minutes without sending any request to IIS,
after i
| have the "Service Unavailable" message, like if some thing expire.
|
| 2th) Backup Configuration Wizard: I have try to reinstall, uinstall &
| install again a lot of time, but the BCW doesn't work, the first page of
| wizard appear, but when I click the "Next >" button the wizard disappear
| after few second without any error, only on application log of event
viewer
| there is an error. (see copy of data log following)
|
____________________________________________________________________________
______________
| Event Type: Error
| Event Source: Application Error
| Event Category: (100)
| Event ID: 1000
| Date: 19/09/2005
| Time: 10.56.43
| User: N/A
| Computer: WDIMS
| Description:
| Faulting application bkpwiz.exe, version 5.2.2651.0, faulting module
| unknown, version 0.0.0.0, fault address 0x000bda78.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 46 61 69 6c ion Fail
| 0010: 75 72 65 20 20 62 6b 70 ure bkp
| 0018: 77 69 7a 2e 65 78 65 20 wiz.exe
| 0020: 35 2e 32 2e 32 36 35 31 5.2.2651
| 0028: 2e 30 20 69 6e 20 75 6e .0 in un
| 0030: 6b 6e 6f 77 6e 20 30 2e known 0.
| 0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
| 0040: 20 6f 66 66 73 65 74 20 offset
| 0048: 30 30 30 62 64 61 37 38 000bda78
|
____________________________________________________________________________
____________________________
|
| 3th Monitoring Configuration Wizard: the same behavior of Backup
| configuration wizard. (see copy of data log following)
|
____________________________________________________________________________
____________________________
| Event Type: Error
| Event Source: Application Error
| Event Category: (100)
| Event ID: 1000
| Date: 19/09/2005
| Time: 10.23.39
| User: N/A
| Computer: WDIMS
| Description:
| Faulting application mcw.exe, version 5.2.2651.0, faulting module
unknown,
| version 0.0.0.0, fault address 0x000ab2c8.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 46 61 69 6c ion Fail
| 0010: 75 72 65 20 20 6d 63 77 ure mcw
| 0018: 2e 65 78 65 20 35 2e 32 .exe 5.2
| 0020: 2e 32 36 35 31 2e 30 20 .2651.0
| 0028: 69 6e 20 75 6e 6b 6e 6f in unkno
| 0030: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
| 0038: 2e 30 20 61 74 20 6f 66 .0 at of
| 0040: 66 73 65 74 20 30 30 30 fset 000
| 0048: 61 62 32 63 38 ab2c8
|
____________________________________________________________________________
____________________________
|
|
| Thanks.
|
| Simon
|
|
| "Charles" <v-chayan@xxxxxxxxxxxxx> wrote in message
| news:O3yq1vnuFHA.3500@xxxxxxxxxxxxxxxxxxxxxxx
| > HI Simon,
| >
| >
| >
| > Thanks for using SBS newsgroup.
| >
| >
| >
| > Issue description:
| >
| > ===============
| >
| >
| >
| > I understand that you encounter three problem, one in IIS and the other
in
| > backup wizard and the last one is in the monitoring wizard.
| >
| >
| >
| > Analyzing and suggestions:
| >
| > ================
| >
| > In order to make the issue more clearly, I will help you resolve the
issue
| > one by one.
| >
| >
| >
| > 1. Service unavailable on IIS ASP.net Application.
| >
| >
| >
| > As I know, this issue might be caused by many factors, in order to make
| > the issue more clear, please refer to my steps below:
| >
| >
| >
| > Please refer to the KB article below to check if the account is right.
| >
| >
| >
| > 823552 You Receive a "Service Unavailable" Error Message When You
Browse a
| >
| > http://support.microsoft.com/?id=823552
| >
| >
| >
| > If this occurs only on the sites you create yourself, it is your best
| > interest to post into the IIS newsgroup. You can refer to the following
| > section for detailed information about IIS newsgroup:
| >
| >
| >
| > http://www.microsoft.com/technet/community/newsgroups/topics/iis.mspx
| >
| >
| >
| > 2. Error event 1000 on backup wizard and monitoring wizard:
| >
| >
| >
| > After searching in our database, we could find any useful information,
so
| > let us uninstall the backup components and monitoring components as a
try
| > to see if the issue can be resolve.
| >
| >
| >
| > 1. Run add/remove in control panel.
| >
| > 2. Navigate to Small Business Server 2003, click it to change it.
| >
| > 3. Then find the backup and monitoring components in the server
| > tools, choose reinstall it to see if the problem can be resolved.
| >
| >
| >
| > If the problem still exists, please attach the event log to me, so that
we
| > may help you make some further research. You can send emails to my
| > mailbox: v-chayan@xxxxxxxxxxxxxx (Please reinstall the components above
as
| > a try, it might be caused by the Dll files is corrupt.)
| >
| >
| >
| > I will be here waiting for your updates, thanks for your understanding
on
| > this issue. It¡¯s my pleasure to be of assistance.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the "Notify me of replies" box to receive e-mail notifications when
there
| > are any updates in your thread. When responding to posts via your
| > newsreader, please "Reply to Group" so that others may learn and
benefit
| > from your issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| > "Simon" <simon> wrote in message
| > news:e79qs8cuFHA.1472@xxxxxxxxxxxxxxxxxxxxxxx
| >> Hi,
| >> I have a server with windows 2003 SBS , SQL Server 2000 and Exchange
| >> Server 2003 installed, which it has some errors:
| >> 1) On IIS I have installed and ASP.NET Application and when I try to
open
| >> I have the message "Service Unavailable", but if I try to refresh the
| >> page the application start.
| >> I have see that if I leave the system not operation for more than 5
| >> minutes, when I try to browse the application I have the message
"Service
| >> Unavailable" too.
| >> I have try to apply a lot of KB from Microsoft support site,
regarding
| >> this problem but the problem still there. (No error on event viewer).
| >>
| >> 2) Backup configuration wizard doesn't start and on event viewer this
| >> error was log:
| >>
| >> Event Type: Error
| >> Event Source: Application Error
| >> Event Category: (100)
| >> Event ID: 1000
| >> Date: 15/09/2005
| >> Time: 9.52.54
| >> User: N/A
| >> Computer: WDIMS
| >> Description:
| >> Faulting application bkpwiz.exe, version 5.2.2651.0, faulting
module
| >> unknown, version 0.0.0.0, fault address 0x000bd4c0.
| >>
| >> For more information, see Help and Support Center at
| >> http://go.microsoft.com/fwlink/events.asp.
| >> Data:
| >> 0000: 41 70 70 6c 69 63 61 74 Applicat
| >> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
| >> 0010: 75 72 65 20 20 62 6b 70 ure bkp
| >> 0018: 77 69 7a 2e 65 78 65 20 wiz.exe
| >> 0020: 35 2e 32 2e 32 36 35 31 5.2.2651
| >> 0028: 2e 30 20 69 6e 20 75 6e .0 in un
| >> 0030: 6b 6e 6f 77 6e 20 30 2e known 0.
| >> 0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
| >> 0040: 20 6f 66 66 73 65 74 20 offset
| >> 0048: 30 30 30 62 64 34 63 30 000bd4c0
| >>
| >>
| >> 3) Monitoring configuration wizard doesn't start and on event viewer
this
| >> error was log:
| >>
| >> Event Type: Error
| >> Event Source: Application Error
| >> Event Category: (100)
| >> Event ID: 1000
| >> Date: 15/09/2005
| >> Time: 9.53.24
| >> User: N/A
| >> Computer: WDIMS
| >> Description:
| >> Faulting application mcw.exe, version 5.2.2651.0, faulting module
| >> unknown, version 0.0.0.0, fault address 0x000abee0.
| >>
| >> For more information, see Help and Support Center at
| >> http://go.microsoft.com/fwlink/events.asp.
| >> Data:
| >> 0000: 41 70 70 6c 69 63 61 74 Applicat
| >> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
| >> 0010: 75 72 65 20 20 6d 63 77 ure mcw
| >> 0018: 2e 65 78 65 20 35 2e 32 .exe 5.2
| >> 0020: 2e 32 36 35 31 2e 30 20 .2651.0
| >> 0028: 69 6e 20 75 6e 6b 6e 6f in unkno
| >> 0030: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
| >> 0038: 2e 30 20 61 74 20 6f 66 .0 at of
| >> 0040: 66 73 65 74 20 30 30 30 fset 000
| >> 0048: 61 62 65 65 30 abee0
| >>
| >> Thanks in advance to all.
| >>
| >> Simon.
| >>
| >>
| >
| >
|
|
|

.

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