Re: IMAP not defaulting sent/drafts folder
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Mon, 19 Sep 2005 02:20:20 GMT
Hello Jjwolven,
Thank you for your update.
I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!
Based on my deep research, due to limitations of the IMAP protocol, as well
as for efficiency and interoperability concerns, Outlook does not allow non
e-mail folder storage on an IMAP server. This means Your Sent Items,
Drafts, and Deleted Items folders cannot reside on an IMAP server. Outlook
requires that all special folders exist in the default store. This is a by
design feature of Outlook and this design is based on the limitation of the
IMAP protocol. I am very sorry to say there is no a direct solution to this
issue.
For more information, I recommend you refer to the following URL:
OL2002: How to Use an IMAP Account with Outlook 2002
http://support.microsoft.com/?id=287574
As a workaround, I suggest that you use the Rules Wizard to save sent
messages in a folder on the IMAP server. You may want to disable the
options to save sent messages in your Sent Items folder. If you do this,
you will keep sent messages from being saved on the local PST folder.
198854 OL2000: (IMO) How to Save Sent Items on an IMAP Server
http://support.microsoft.com/?id=198854
If you have any concerns and questions, please feel free to let me know.
Thank you for your understanding.
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: IMAP not defaulting sent/drafts folder
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>Subject: Re: IMAP not defaulting sent/drafts folder
>Date: Fri, 16 Sep 2005 08:15:01 -0700
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>Thank you for responding,
>
>1) Symptoms are that when I create an email and save it, the draft shows
up
>in the Drafts folder under the Personal Folder header and not the IMAP
>header. When I send an email, the email shows up under the Send folder of
>the Personal Folder header and not the IMAP header. And when I try to
delete
>and email it does not delete it.
>
>2) I am using Outlook 2003 with SBS 03 running the Exchagne Server. There
>is only one account existing in the Outlook configuration, the IMAP
account.
>Since there is only one account, Accounts -> IMAP does not show up when I
>create a new email.
>
>I have setup and resetup the Outlook client several times and always get
the
>result above.
>
>Thanks
>
>"Nathan Liu [MSFT]" wrote:
>
>> Hello jj_wolven,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> To narrow down this issue, please answer and perform the following
questions
>> and steps:
>>
>> 1. What's the exact problem symptom? What version of SBS is running on
the
>> Server? What OS and Outlook is running on the client workstation?
>>
>> 2. Can I assume you are using the Outlook 2003? If so, let's perform
the
>> following steps to re-check the configuration of the Outlook:
>>
>> 1) Open the Outlook, click Tools -> E-mail Accounts, select 'View or
change
>> existing e-mail accounts' and then click Next.
>>
>> 2) How many e-mail accounts are configured? Please highlight the
IMAP/SMTP
>> email account and then click 'Set as Default'. What's the selection of
the
>> 'Deliver new e-mail to the following location' option? Please choose the
>> Exchange Mailbox as the delivering new email location.
>>
>> 3) Click New -> Mail Message, if you have configured many email
accounts in
>> the Outlook, please click Accounts -> IMAP/SMTP email account, then
check if
>> the issue can be reproduced.
>>
>> Based on my testing, if I click Accounts -> IMAP/SMTP email account
during
>> sending a new email, I can find the email in the 'Sent Items' folder of
the
>> IMAP email account. If I choose the Exchange Mailbox as the delivering
new
>> email location, after I create a new draft email, I can find the draft
>> in the Drafts folder of the Exchange Mailbox. After I click Send/Receive
to
>> synchronize Outlook with Exchange, I can also find the draft email in
the
>> Drafts folder of the IMAP email account.
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> -----------------------
>>
>> "jj_wolven" <jjwolven@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:FC438AEC-8259-4045-A6DD-D7C0D1C63F39@xxxxxxxxxxxxxxxx
>> >I have recently gotten IMAP to work and now I am working with the
setup. I
>> > need for Outlook to use the Sent and Drafts folder in the IMAP
connected
>> > account for emails created, edited and sent from that Outlook client.
>> > Currently it is putting these into the Person Folder versions of these.
>> >
>> > Could someone please help me configure Sent mail to be put into the
IMAP
>> > folder as well as Drafts.
>>
>>
>>
>
.
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