Re: 0x80072030 error when running ICW


Hi Neil,

Thanks for your update! I appreciate your time to the issue.

I. Please refer to the following steps to view the relay option:

A. Open Microsoft Exchange System Manager, locate Servers node and click
servername. We will find the SBS SMTP Virtual Server.
B. Right-click the SBS SMTP Virtual Server to choose properties item to open
SMTP virtual server Properties page. Click Access button,then click Relay
tab.Remove unknown IPs and ensure only the SBS server Internal NIC lists
here. Then rerun ICW to see if the issue fixed.
=====================================
II. Please ensure you have configured DNS suffix properly.The primary dns
suffix should be set to xxx.local( surely not xxx.local).If it isnot
correct, try to correct it and reboot server to rerun CEICW to see if the
issue fixed.
=====================================
III. Please ensure NICs Binding order is correct: internet network card on
the top. To do so:
A: Open Network Connections and click the Advanced menu button to Selecte
the Advanced Settings.
B: Click Adapters and Bindings tab, move the Internal Network card to top in
Adaptors and Bindings list.

If not,correct it and rerun CEICW to see if the issue fixed.
=====================================
IV. If the issue persists, Please refer to the following KB articles to try
to trouleshooting the issue:

Microsoft Exchange System Attendant Event ID 9188 (294176)
http://support.microsoft.com/default.aspx?scid=KB;[LN];294176

Information Store Does Not Start with Service-Specific Error 0 (Zero)
http://support.microsoft.com/default.aspx?scid=KB;[LN];283179

You receive an "An error occurred while accessing domain information" error
message when you install Windows Small Business Server 2003 Server tools and
configure Component Messages (886207)

http://support.microsoft.com/default.aspx?scid=KB;[LN];886207

*Note: You should only follow these steps if you receive the exact error
message in the Errorlog.txt file that is described in the Symptoms section.
=====================================
And what is more, I would like to introduce your some information to help
you resolve your issue.

Suggestion 1:

You can download Windows Small Business Server 2003 Standard Edition from
network or order CD package for a nominal fee, including shipping and
handling and applicable taxes.

Windows Small Business Server 2003 Service Pack 1

http://www.microsoft.com/WindowsServer2003/sbs/downloads/sp1/default.mspx

Suggestion 2:

Before you begin to research your issue, I suggest you follow the below
white paper to backup your SBS server first. So your business and data could
be kept safe no matter how the troubleshooting process goes.

Backing Up and Restoring Windows Small Business Server 2003

http://www.microsoft.com/downloads/details.aspx?FamilyIDH7736f8-f6f5-436d-a82d-0c8d66e2a634&DisplayLang=en

Suggestion 3:

It is recommended you apply SBS sp1 follow installation guide provided by
Microsoft and you will not encounter many issues.

You can refer to the following link to apply SBS SP1:

http://www.smallbizserver.net/Default.aspx?PageContentID=62&tabid=236

In the following website you can find many useful resources related to SBS
SP1:

http://www.smallbizserver.net/Default.aspx?PageContentID=53&tabid=236

The website includes: What is SP1 for SBS 2003 and what you need to know |
Standard install step-by-step | Premium install step-by-step | Things to do
after the upgrade | Errors that can occur after the upgrade

=====================================
If it still does not work, please help me collect some logs for further
analyze:

a) C:\Windows\KB885918.log

b) C:\Windows\ setupapi.log
c) C:\Windows\svcpack.log

d) C:\Exchange Server Setup Progress.log

e) C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs\errorlog.txt

f) C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs\eventlog.txt

g) C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs\setuplog.txt

h) Check if there is any error event log in Event viewer
(Start ->Administrators Tools ->Event Viewer) and save me a text copy of
Application and System event log.

Please add all files to a zip file and send to v-yanniw@xxxxxxxxxxxxx
=====================================

I appreciate you time and efforts to the issue. I am currently standing by
for you test result. I am always happy to be of further assistance.

Have a nice weekend!

Best Regards,

Jenny Wu

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
"Neil" <Neil@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:19DCB218-E75C-46F0-9853-05CE58AA9CB9@xxxxxxxxxxxxxxxx
> Jenny
>
> This has turned into a big problem. The SMTP Virtual Server option is not
> available. I get an error when trying to reinstall Exchange that says:
> Setup
> failed while installing sub-component Information Store Service with error
> code 0x80072030, which is the same code as before. If I look in the
> exchange
> install log I see a bunch of errors claiming that the computer is not a
> member of the domain and that I am logged in locally which is not true. At
> this point I am not sure if I can salvage the installation of SBS2003.
> Also
> when I try and run the Exchange Service Pack it comes back with an error
> that
> I need exchange 2003 installed. What to do??????
>
> ""Jenny wu [MSFT]"" wrote:
>
>> Hi Neil,
>>
>> Thanks for your update!
>>
>> Before we continue further troubleshooting the issue, please help me
>> collect some information to isolate the issue:
>>
>> 1. What is your server OS? SBS 2000 or SBS 2003?
>> >I decided to install the Server service pack2
>> >and the small business service pack two and after installing the server
>> >service pack and was trying to install the sbs service pack and it
>> indicated
>> >that I needed to run the exchange service pack first. I
>>
>> 2. What is your meaning? Based on my knowledge, there is not SBS SP2
>> released. The SBS 2003 SP1 includes the following contents:
>> **SBS 2003 SP1
>> ** Windows Server 2003 SP1
>> ** Windows SharePoint Services SP1
>> ** Exchange Server 2003 SP1
>> ** Outlook 2003 SP1 (applies to each client)
>> ** Windows XP SP2 (applies to each client)
>> ** Active Sync 3.8 (applies to each client)
>> ** SQL Server 2000 SP4 (Premium only)
>> ** ISA 2004 (Premium only)
>> And SBS 2000 only has SBS 2000 SP1 packs.
>>
>> Before we reinstall exchange server, I suggest that you follow my
>> suggestions to try to troubleshooting the issue:
>>
>> ¡ê¨¦. Go to the SMTP Virtual Server \Properties\Access \relay tab and
>> remove
>> all IPs and ensure only the SBS server Internal NIC lists here. Then
>> rerun
>> ICW to see if the issue fixed.
>>
>> II. The issue can also occur if the secatts.dll file is missing, damaged
>> or
>> unregistered. Please double check To resolve this issue:
>>
>> A. If the secatts.dll file exists
>> ----------------
>> Please go to C:\Program Files\Microsoft Windows Small Business
>> Server\Networking and check if the secatts.dll file is there and if so,
>> perform the following steps (I assume you install SBS in the C drive):
>>
>> a. Click Start -> Run, type "CMD" and click OK.
>> b. Type the following command to change the location.
>>
>> cd C:\Program Files\Microsoft Windows Small Business Server\Networking
>>
>> c. Type the following command to register this file:
>>
>> regsvr32 secatts.dll
>>
>> d. After the registration is successful, check if the issue disappears.
>> If
>> you for some reason cannot register the file or this suggestion does not
>> work the file may be damaged and please refer to "B".
>>
>> B. If the file does not exist or it's damaged
>> -----------------
>> If the secatts.dll file does not exist or it's damaged, please perform
>> the
>> following steps to restore it:
>>
>> a. If the file does exists, rename it to secatts.dll.old.
>> b. Insert your SBS CD#3 into the CD-ROM.
>> c. Open Windows Explorer, browse to the <CD-Drive>:\SBS\CONNECT folder.
>> d. Copy the SECATTS.DLL file to the C:\Program Files\Microsoft Windows
>> Small Business Server\Networking folder.
>> e. Open a command prompt, run the following command:
>>
>> CD C:\Program Files\Microsoft Windows Small Business Server\Networking
>>
>> f. Register the DLL: regsvr32 secatts.dll
>> g. Check if the issue still occurs.
>> Then rerun ICW to see if the issue fixed.
>>
>> ¡ê¨¦appreciate your time and efforts to the issue. I am looking forward
>> to
>> your reply!
>>
>> Have a nice day!
>>
>> Best Regards,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
>> corresponding
>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>> >Thread-Topic: 0x80072030 error when running ICW
>> >thread-index: AcW5n+Nb6x739SIaQOSRYCZqzNJi/g==
>> >X-WBNR-Posting-Host: 24.178.72.12
>> >From: "=?Utf-8?B?TmVpbA==?=" <Neil@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <52A8A1B8-6FDE-4F56-9417-571D07A9FABB@xxxxxxxxxxxxx>
>> <zkhh4J3tFHA.3868@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: 0x80072030 error when running ICW
>> >Date: Wed, 14 Sep 2005 19:48:01 -0700
>> >Lines: 153
>> >Message-ID: <F4B2DDC8-F2F6-491B-9A09-0EAB85EB198D@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:153498
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hello again
>> >
>> >I tried the idea that you suggested and as it turns out there is already
>> an
>> >email account associated with the administrator account. running the
>> wizard
>> >as you suggested gave no additional option for adding an administrator
>> >account and anything simular. I decided to install the Server service
>> pack2
>> >and the small business service pack two and after installing the server
>> >service pack and was trying to install the sbs service pack and it
>> indicated
>> >that I needed to run the exchange service pack first. I tried to run the
>> >exchange service pack and got back an error that exchange was not
>> >loaded.
>> >However it is loaded. I am going to reinstall exchange and then the
>> service
>> >pack for exchange then the sbs service pack then run the ICW and see if
>> >it
>> >will complete. Can you think of any additional items that I should try
>> >besides the ones that I have listed?
>> >
>> >Thanks
>> >
>> >""Jenny wu [MSFT]"" wrote:
>> >
>> >> Hi Neil,
>> >>
>> >> Thanks for posting here!
>> >>
>> >> Regarding to the Error 0x80072030 returned from call to
>> >> GetBOConnector()
>> >> when you run CEICW
>> >>
>> >> I. The error may occur because the Administrator account does not have
>> an
>> >> associated mailbox. To resolve the issue, create a mailbox for the
>> >> Administrator account. To do so:
>> >>
>> >> 1. Click Start, click Run, type "dsa.msc" and press ENTER.
>> >> 2. Expand your domain, click Users.
>> >> 3. In the right pane, right-click Administrator and click Exchange
>> Tasks....
>> >> 4. Select Create Mailbox and click Next. Follow the instructions to
>> finish.
>> >> 5. Rerun CEICW. Does it run successfully this time?
>> >>
>> >> II. Please double check the DNS server run and configured properly.
>> >> And
>> >> please refer to the following Knowledge Base article for more
>> information
>> >> about CEICW:
>> >>
>> >> 825763 How to configure Internet access in Windows Small Business
>> >> Server
>> >> 2003
>> >> http://support.microsoft.com/?id=825763
>> >>
>> >> Try to test, does the issue be fixed?
>> >>
>> >> If the issue persists, please help get the following information for
>> >> analysis:
>> >>
>> >> 1. The icwlog.txt file in the "%Program Files%\Microsoft Windows Small
>> >> Business Server\Support" folder.
>> >>
>> >> 2. The icwdetails*.htm in the "%Program files%\Microsoft Windows Small
>> >> Business Server\Networking\ICW\" folder.
>> >>
>> >> 3. Can you find any error event log in Event Viewer? If yes, please
>> paste
>> >> the detail error information in the newsgroup. And also you can save a
>> text
>> >> copy of the Application/ System log and send to me:
>> >>
>> >> A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
>> >> Event Viewer.
>> >> B. Right-click on Application/ System log and select "Save Log File
>> >> As?".
>> >>
>> >> I am currently standing by for your test result. We are glad to be
>> >> assistance of you!
>> >>
>> >> Have a nice day!
>> >>
>> >> Best Regards,
>> >>
>> >> Jenny Wu
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
>> >> issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
>> >> check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
>> >> we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: 0x80072030 error when running ICW
>> >> >thread-index: AcW3I/slq6c+hrGUTpGnYwL2YSQXEA==
>> >> >X-WBNR-Posting-Host: 65.112.33.194
>> >> >From: "=?Utf-8?B?TmVpbA==?=" <Neil@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: 0x80072030 error when running ICW
>> >> >Date: Sun, 11 Sep 2005 15:56:01 -0700
>> >> >Lines: 25
>> >> >Message-ID: <52A8A1B8-6FDE-4F56-9417-571D07A9FABB@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path:
>> >> >TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
>> >> >microsoft.public.windows.server.sbs:152438
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Greetings
>> >> >
>> >> >I am getting three errors in while running the ICW to setup exchange.
>> >> >attached is the tail end of the icwlog.txt file.
>> >> >
>> >> >calling GetDomainAndControllerNames ().
>> >> >Call to GetDomainAndControllerNames () returned ok.
>> >> >calling GetOrganizationName (\\SBIOFOG-ATL01.BioFog.local,
>> >> >DC=BioFog,DC=local).
>> >> >Call to GetOrganizationName () returned ok.
>> >> >calling GetFirstAdministrativeGroup (\\SBIOFOG-ATL01.BioFog.local,
>> >> >DC=BioFog,DC=local, BIOFOG).
>> >> >Call to GetFirstAdministrativeGroup () returned ok.
>> >> >calling GetFirstRoutingGroup (\\SBIOFOG-ATL01.BioFog.local,
>> >> >DC=BioFog,DC=local, BIOFOG, first administrative group).
>> >> >Call to GetFirstRoutingGroup () returned ok.
>> >> >Error 0x80072030 returned from call to SetCookieAuthentication().
>> >> >Error 0x80072030 returned from call to CEMailCommit::Commit().
>> >> >calling GetBOConnector ().
>> >> >Error 0x80072030 returned from call to GetBOConnector().
>> >> >
>> >> >checking this newsgroup, i tried the following, I registered the
>> >> secatts.dll
>> >> >file and checked to make sure the computer name and domain name were


.