RE: Client machines randomly locking up when printing
- From: "Dave Groot" <DaveGroot@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 16 Sep 2005 04:37:04 -0700
Here are some samples of the error log files on the machines that are locking
up
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/8/2005
Time: 9:16:40 AM
User: N/A
Computer: OFFICE-1
Description:
Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 49 45 58 50 4c 4f IEXPLO
0018: 52 45 2e 45 58 45 20 36 RE.EXE 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/7/2005
Time: 3:24:59 PM
User: N/A
Computer: OFFICE-1
Description:
Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 70 66 77 69 6e 2e pfwin.
0018: 65 78 65 20 31 2e 30 2e exe 1.0.
0020: 30 2e 31 20 69 6e 20 68 0.1 in h
0028: 75 6e 67 61 70 70 20 30 ungapp 0
0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0038: 74 20 6f 66 66 73 65 74 t offset
0040: 20 30 30 30 30 30 30 30 0000000
0048: 30 0
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/30/2005
Time: 2:41:37 PM
User: N/A
Computer: OFFICE-1
Description:
Hanging application pfwin.exe, version 1.0.0.1, hang module hungapp, version
0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 70 66 77 69 6e 2e pfwin.
0018: 65 78 65 20 31 2e 30 2e exe 1.0.
0020: 30 2e 31 20 69 6e 20 68 0.1 in h
0028: 75 6e 67 61 70 70 20 30 ungapp 0
0030: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0038: 74 20 6f 66 66 73 65 74 t offset
0040: 20 30 30 30 30 30 30 30 0000000
0048: 30 0
""Brandy Nee [MSFT]"" wrote:
> Hello Dave,
>
> Thank you for posting back!
>
> I still suggest you that perform the clean boot on the problematic client
> workstation first. This is the first thing we need to do this moment. Also,
> please take your time to collect the rest of the information in my previous
> reply for us to research.
>
> I am appreciated your time and cooperation, and am looking forward to your
> reply!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >Thread-Topic: Client machines randomly locking up when printing
> >thread-index: AcWnUScirlNG9FNwT3Gf2WMWr621Pg==
> >X-WBNR-Posting-Host: 162.83.93.231
> >From: "=?Utf-8?B?RGF2ZSBHcm9vdA==?=" <DaveGroot@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <35D7AF21-01C8-4709-AFFF-EC76AF6D4E10@xxxxxxxxxxxxx>
> <$ZrUHqupFHA.940@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Client machines randomly locking up when printing
> >Date: Mon, 22 Aug 2005 12:39:04 -0700
> >Lines: 170
> >Message-ID: <1C42A567-E21E-4623-97EB-922A20251671@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146743
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Brandy,
> >
> >Thnaks for the reply,
> >
> >In answer to some of the questions:
> >
> >1: the server seems to be running fine, no issues with Exchange or
> >Sharepoint or anything else as far as I notice. Also this problem is not
> >constant, it occurs every day but not on all workstations, seems like one
> day
> >it hist one then the next day another.
> >
> >2: The locking up occurs in the program being printed from as well as
> after
> >it happens I cannot print from any other app til I reboot, also after a
> >application hang you cannot ope the printers and faxes control panel.
> >
> >3: I will try to do a clean boot on one of the biggest problem
> worksatations
> >and see if this seems to resolve anything, I also will follow up with what
> >shows in the log file.
> >
> >Please let me know if anything comes to mind
> >
> >Thanks in advance
> >
> >""Brandy Nee [MSFT]"" wrote:
> >
> >> Hello Dave,
> >>
> >> Thank you for posting to the SBS Newsgroup.
> >>
> >> I am sorry for the delayed response due to weekend. Please understand
> that
> >> the newsgroups are staffed weekdays by Microsoft Support professionals
> to
> >> answer your systems and applications questions. Your understanding is
> >> greatly appreciated!
> >>
> >> I understand that in the SBS 2K3 domain, there are seven client
> >> workstations XP Professional, each of the workstation links with a local
> >> printer. When clients try to print, their workstations will "lock up".
> If I
> >> have misunderstood your concern, please let me know.
> >>
> >> Due to complicate of this issue and lack of information for research, we
> >> need your help to gather the following information to isolate whether
> this
> >> is a server or client side issue. Please take your time to perform the
> >> following steps on the problematic clients' workstations.
> >>
> >> 1. Please perform Clean Boot on the problematic workstation to see
> whether
> >> this is a third party issue. The detail steps are:
> >>
> >> a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
> >> click OK.
> >>
> >> b. In the System Configuration Utility (MSConfig) window, click the
> >> "Startup" tab.
> >>
> >> c. Click to clear all the check marks from the list box under "Startup".
> >>
> >> d. Click the Services tab, check the "Hide all Microsoft Services" box
> and
> >> then click the "Disable All" button to disable the non-Microsoft
> services.
> >>
> >> e. Click OK to close the MSConfig window. Click Yes when you are asked
> to
> >> restart your computer in order to enable the changes.
> >>
> >> f. After restarting, please check whether this issue still exists.
> >>
> >> 2. If Clean Boot does not work, please open Notepad, can you print and
> >> whether this issue occurs again?
> >>
> >> 3. What is the exact meaning of "locking up", workstations hang or
> clients
> >> being prompted a window to enter account name and password again?
> >>
> >> 4. Do you mean the Operation System "locking up" or the software about
> to
> >> print "locking up"? How long does this issue last? Can you print
> smoothly
> >> afterwards?
> >>
> >> 5. When the issue happening, can you press CTRL+ALT+DEL? If yes, please
> go
> >> to Task Manager, and check which process is occurring the largest CPU
> >> Usage.
> >>
> >> 6. Besides this issue, are you experiencing any performance problems on
> the
> >> server? Does your server work well now, for example, Exchange
> send/receive
> >> emails, clients access Companyweb etc.
> >>
> >> 7. On the server and problematic client workstation, run "eventvwr"
> >> (without quotation marks), check whether there is any error, if yes,
> double
> >> click it, click the Copy button and paste the full content to the
> Newsgroup.
> >>
> >> I am appreciated your time and cooperation. If anything is unclear,
> please
> >> feel free to let me know.
> >>
> >> Best regards,
> >>
> >> Brandy Nee
> >>
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >>
> >>
> >> --------------------
> >> >Thread-Topic: Client machines randomly locking up when printing
> >> >thread-index: AcWmp9XALporJMgrQVG0qHobsOC2Mg==
> >> >X-WBNR-Posting-Host: 162.83.93.231
> >> >From: "=?Utf-8?B?RGF2ZSBHcm9vdA==?=" <Dave
> Groot@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: Client machines randomly locking up when printing
> >> >Date: Sun, 21 Aug 2005 16:27:02 -0700
> >> >Lines: 14
> >> >Message-ID: <35D7AF21-01C8-4709-AFFF-EC76AF6D4E10@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146429
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >I have a customer who is using SBS 2003, 7 workstations and one server,
> >> >rolled out the network in DEC 2004, everything was fine till about a
> month
> >> >ago, now the machines are locking up when they go to print, not all
> >> machines
> >> >at once, it seems to roam the network. It isn't specific to one
> >> application,
> >> >it can be word Quickbooks Outlook, pretty much anything. They are all
> >> using
> >> >Windows XP Pro, MS Works 2005 and have CA eTrust Antivirus. I have
> tried
> >> many
> >> >things like checking for virus', spyware, made sure all updates were
> done
> >> on
> >> >both server and workstations. They are using different types of
> printers
> >> and
> >> >they are all local printers, each one has their own. Any help in this
> >> matter
> >> >is greatly appreciated.
> >> >also i have checked the log files on the Client machines, they are
> logging
> >> >the application hang, but no further info is available. Any Ideas?
> >> >
> >> >Please Help
> >> >
> >>
> >>
> >
>
>
.
- Follow-Ups:
- RE: Client machines randomly locking up when printing
- From: "Brandy Nee [MSFT]"
- RE: Client machines randomly locking up when printing
- Prev by Date: Re: SBS_Database_Cleanup Failed
- Next by Date: RE: 2 domain emails in 1 exchange
- Previous by thread: Re: Losing sbs2003 connection at night
- Next by thread: RE: Client machines randomly locking up when printing
- Index(es):
Relevant Pages
|
