Re: Slow login, network browsing on SBS 2003

Hi Tibor,

First, we should check that DNS resoultion is set up correctly. Please post
the results of 'ipconfig /all' run from a command prompt on the sbs server,
as well as one of the workstations.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !


"Tibor" <Tibor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:13EACBEC-727F-4D67-AFAC-492D37FC44B3@xxxxxxxxxxxxxxxx
> Hi Edward,
>
> Thanks for the response.
> After much head scratching and agonising today, here is my update and
> answers to your questions:
>
> Firstly, the issue seems to occur on several workstations, some more
> severely than others though.
> Generally there is a very long wait (sometimes ended by the Reset button!)
> after logging on, at the "Applying your personal settings" screen.
> I tried to copy the users into new users on the server, and login to those
> accounts - this worked for a short while but the situation deteriorated
> again
> shortly afterwards.
>
> Secondly, I must admit that as of late,the server itself has been slow to
> respond to basic commands - e.g. opening up the Active Directory Users &
> Computers Console results in about 20 seconds of waiting before getting a
> response (Intel Xeon Dual Processor, 2GB RAM... you get the picture!)
> Further to my point on the server - could a disabled "IPSEC" service on
> the
> server cause this problem? I suspect that this service may have been
> disabled
> from a previous issue, and not re-enabled...?
>
> Thirdly, I also changed the IP addresses on the affected stations from
> Manually assigned to DHCP Assigned - this seems to have improved network
> browsing and Exchange access, but the logins are still terribly slow.
> The workstation worst affected contains about 20 or so old users who are
> since obsolete (in the c:\Documents & Settings Folder) - could this cause
> a
> problem?
>
> Fourthly, there are occasional random instances when nobody on the network
> can get into their Exchange Mailboxes for a few minutes - the Server is
> running, the connection is up etc etc. but Exchange users lose access to
> their mailboxes.
>
> In response to your questions:
>
> 1. Clean boot did not help the problem.
> 2. AVG Antivirus was installed - I uninstalled it but the result was
> unclear
> - some areas were improved but on the following reboot they simply
> reverted
> to their good old delayed state.
> 3. Used all tools of the trade (HijackThis, CWShredder etc. etc. in Safe
> Mode) to clean out worms etc. - found & deleted "180 Search Assistant",
> but
> no improvement.
> 4. As mentioned above, the new account creation worked for a short while -
> in fact I have temporarily changed the User to the new account I created,
> as
> it does login slightly quicker than before. Network shares etc. are also
> slightly improved.
> 5. Internet access is not affected at all and runs fine.
> 6. WebClient service disabled & PC rebooted, but with no apparent effect.
> 7. Sorry I did not check for event logs... will try get hold of these.
> 8. I previously set the DNS on all workstations to that of the ISP, not
> the
> Server - should I change this? What is common practice for DNS use?
>
> Well thats a lot of info for you to go through - thank you for your time
> on
> this. Much appreciated!
>
> Kind Regards,
>
> Tibor Szabo
>
> "Edward Tian" wrote:
>
>> Dear Tibor:
>> Thanks for posting here.
>>
>> From the description, I understand that several workstations in your SBS
>> domain are having trouble logging in the domain and access the network
>> shares on the SBS Server. Both of the login speed and access speed are
>> very
>> low. If I have misunderstood your concern, please do let me know.
>>
>> First would you please tell me if this issue occurs on all the
>> workstations
>> on the domain even on the SBS Server? If the problem only occurs on
>> several
>> workstations, the root cause may reside on the client side.
>>
>> To narrow down this issue, please help me gather the following
>> information:
>>
>> 1. Let's perform a Clean Boot on the problematic workstation. A Clean
>> Boot
>> will allow us to isolate any device drivers or programs that are loading
>> at
>> startup that may be causing a conflict with other device drivers or
>> programs that are installed in your computer.
>>
>> A. Click Start, click Run, type "msconfig" (without the quotation marks)
>> and click OK.
>> B. Select "Selective Startup" and remove the check box for "Load Startup
>> Items".
>> C. On the "Services" tab, click Enable All.
>> D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
>> all Microsoft Services".
>> E. Click the OK button and then Click Yes to restart your computer.
>> F. Has the problem fixed?
>>
>> 2. Please temporarily disable any third-party antivirus software. In some
>> cases, the antivirus software will scan all the data on the network when
>> you access the shared folder on other computers. This will decrease the
>> network performance.
>>
>> 3. Since the low performance of internet connection can be caused by
>> worms/virus, we need also make sure if the computer is corrupted. Please
>> temporarily put a healthy laptop into the domain, try logging in and
>> accessing the internet, does the performance issue persist?
>>
>> 4. If you create a new user account, and then login the same workstation
>> using this account, does it take a long to log in the domain? And what
>> about the performance when accessing the network shares using this new
>> account?
>>
>> 5. You mentioned that it costs much time for the workstation to access
>> the
>> network shares on the SBS Server, then what about the performance of
>> internet access? Does it take a long time for the workstation to browse a
>> web page on the internet such as www.microsoft.com? This will help us
>> isolate the problem.
>>
>> 6. Disable the WebClient service from the Windows XP clients.
>>
>> a. Click Start and then Run, type Services.msc and click OK.
>> b. In the right-pane, double-click on the WebClient service.
>> c. Change the Startup type from Manual to Disabled.
>> d. Reboot the computer.
>>
>> More information:
>> 814112 Files on Network Shares Open Slowly or Read-Only or You Receive an
>> Error
>> http://support.microsoft.com/?id=814112
>>
>> 326826 Some Programs May Be Slow When Accessing Files on a Network Share
>> http://support.microsoft.com/?id=326826
>>
>> 7. Are there any corresponding event logs in the Event Viewer on either
>> the
>> server side and the client side?
>>
>> 8. Please double check if the problematic workstation has pointed the
>> default gateway/DNS server to the internal IP address of the SBS server.
>> You can type ipconfig/all and check the output for confirmation.
>>
>> I appreciate your time and cooperation. Please feel free to let me know
>> if
>> you have any questions or concerns.
>>
>> Have a nice day! :)
>>
>> Best Regards
>> Edward Tian(MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
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>> --------------------
>> | Thread-Topic: Slow login, network browsing on SBS 2003
>> | thread-index: AcW3cG3gRlv3x/PDQNKS0okK2iOiOw==
>> | X-WBNR-Posting-Host: 196.25.255.210
>> | From: "=?Utf-8?B?VGlib3I=?=" <Tibor@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> | Subject: Slow login, network browsing on SBS 2003
>> | Date: Mon, 12 Sep 2005 01:03:15 -0700
>> | Lines: 19
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>> |
>> | Hi all,
>> |
>> | I have an issue with several workstations running on an SBS 2003
>> Domain.
>> | Over time they seem to be getting slower and slower, specifically when
>> | logging into the domain (long delay after entering password), and when
>> | accessing network shares on the Server - this can also take up to 10
>> minutes
>> | to access.
>> | They are both running Windows XP Pro (SP2).
>> |
>> | I have run "TCP Optimiser" on both machines to try and speed things
>> up -
>> | this worked a bit at first, but the same problem is recurring again.
>> | Please can you advise what I should do here - should I delete the Users
>> from
>> | the Server and recreate them?
>> | If so, what happens to their email accounts and shared documents?
>> |
>> | Any assistance would be greatly appreciated!
>> |
>> | Kind regards,
>> | Tibor Szabo
>> |
>>
>>


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