RE: Help & Support
- From: "Workwithcisco" <Workwithcisco@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 9 Sep 2005 18:20:01 -0700
It appears it was never installed. I will give this a try on Mondy and see if
I can get it installed, other than that everything else on the server is
working just fine.
""Charles Yang [MSFT]"" wrote:
> HI,
>
> Welcome to SBS newsgroup.
>
> Issue description:
> ===========
>
> I understand that you could not start help and support on your SBS 2003.
>
> Analyzing and suggestions:
> ============
>
> 1. It is important to note if you have recently made alterations to your
> computer before this problem occurred, or if the Help and Support Center
> ever worked correctly. If you have recently made alterations to your
> computer before this problem occurred, try to undo the changes you made or
> uninstall the hardware or software that could have caused the issue. After
> you do so, test to determine if the issue is resolved, and if it is, skip
> the remaining steps. If the issue is not resolved, continue to the next
> step.
>
> 2. Remove the .cab files from the Packagestore folder, and then rebuild the
> original Help and Support Center:
>
> a. Click Start, click Run, type "cmd" (without the quotation marks), and
> then click OK to open a command prompt. Type "net stop helpsvc" (without
> the quotation marks), and then press ENTER.
>
> b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
> where windir is the Windows folder, and then press ENTER.
>
> c. Type "rd packagestore /s /q" (without the quotation marks), and then
> press ENTER.
>
> d. Type "cd binaries" (without the quotation marks), and then press
> ENTER.
>
> e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without
> the quotation marks), and then press ENTER.
>
> f. If any of the following processes are running, stop them:
>
> helpsvc.exe
> helphost.exe
> helpctr.exe
>
> To stop a process, right-click the taskbar, and then click Task
> Manager. Click the Processes tab, click the process you want to stop,
> and
> then click End Process.
>
> g. At the command prompt, type "net start helpsvc" (without the
> quotation marks), and then press ENTER.
>
>
> 3. Follow these steps to confirm that the necessary registry value exists:
>
> a. Click "Start", click "Run", and then type "regedit32" (without the
> quotation marks), and then click "OK".
>
> b. Locate and then click the following registry subkey:
>
> "HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\SvcHost"
>
> c. Double-click the "netsvcs" value in the right-hand pane.
>
> d. Confirm that "helpsvc" is in the list. If it does not exist, add it at
> the bottom.
>
> e. Click "OK", and then quit Registry Editor.
>
>
> Please feel free to post back, if you have any further concerns. I am glad
> to help you.
>
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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> --------------------
> | Thread-Topic: Help & Support
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> | From: "=?Utf-8?B?V29ya3dpdGhjaXNjbw==?="
> <Workwithcisco@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: Help & Support
> | Date: Thu, 8 Sep 2005 11:51:04 -0700
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> |
> | is missing on the server and I cant figure out how to install it. When I
> go
> | into event viewer and pull up an event, if I click on the link in the
> event I
> | get a help and support service not started, and when I go into services
> there
> | is no help and support service. I tried looking through the add windows
> | components and do not see it listed either. How can I install it and why
> | would it be missing?
> |
>
>
.
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