RE: microsoft fax e-mail routing of incoming faxes
- From: FabioB <FabioB@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 8 Sep 2005 23:47:05 -0700
Problem solved.
I've followed Brandy Nee instructions of 08/21/2005 in order to make a
right Fax Service configuration.
The mistake was related to Authentication method set; it was different by
SMTP authentication method.
Instead, i think Fax Service Console "Email system DLL is not valid" error
during execute manual "sento to" method is different problem.
"FabioB" wrote:
> I've had the same problem using SBS2003.
> We have migrate SBS2000 with Fax Service right running.
> After installating SBS2003 we have had error on routing incoming faxes.
> Just another info, when i try to send fax to email address using Fax Service
> Console, i have the following error: Email system DLL is not valid.
>
> ""Brandy Nee [MSFT]"" wrote:
>
> > Hello Aturano,
> >
> > Thank you for posting back!
> >
> > From your reply, I am sorry to hear that the previous steps did not work,
> > and your new issue is when faxes are being sent out, clients cannot have a
> > notification email. If I have misunderstood your issue, please let me know.
> >
> > We need to isolate whether this is a Fax or Exchange side issue, please
> > help to gather the following information for further research:
> >
> > 1. In Server Management, right-click Fax (Local) and click Properties. On
> > the Recipients tab, make sure you have checked the box "Use these SMTP
> > Settings for the Route through E-mail incoming routing method". Restart the
> > Shared Fax service and check if the issue occurs.
> >
> > 2. If step 1 does not work, most of the possibility this is an Exchange
> > issue, please help to perform the following steps and collect the log file:
> >
> > i. Can you telnet the TCP port 25? Please follow the KB article for detail
> > steps:
> >
> > 153119 XFOR: Telnet to Port 25 to Test SMTP Communication
> > http://support.microsoft.com/?id=153119
> >
> > ii. Message Tracking log:
> >
> > a). On the server, go to Exchange System Manager.
> >
> > b). Expand to Yourserver(Exchange)\Servers\Yourserver.
> >
> > c). Right click Yourserver, go to the General tab.
> >
> > d). Enable the box Enable Message Tracking, and click OK.
> >
> > e). Go to Yourserver(Exchange)\Tools\Monitoring and Status\Message Tracking
> > Center.
> >
> > f). On the right pane, please fill in the Sender, Server and Recipients
> > blanks, and then click Find Now.
> >
> > g). Now the e-mail information will be displayed in the button, and click
> > it.
> >
> > h). Now it will show you the Message History, please paste me the full
> > content of the information.
> >
> > 3. Do you have any third party software installed on the server? What are
> > they?
> >
> > I am greatly appreciated your time and co-operation, and looking forward to
> > hearing from you!
> >
> >
> > Best regards,
> >
> > Brandy Nee
> >
> > Microsoft CSS Online Newsgroup Support
> >
> > Get Secure! - www.microsoft.com/security
> > ======================================================
> > This newsgroup only focuses on SBS technical issues. If you have issues
> > regarding other Microsoft products, you'd better post in the corresponding
> > newsgroups so that they can be resolved in an efficient and timely manner.
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> >
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> >
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> > provide other information for your reference, we recommend you post
> > different incidents in different threads to keep the thread clean. In doing
> > so, it will ensure your issues are resolved in a timely manner.
> >
> > For urgent issues, you may want to contact Microsoft CSS directly. Please
> > check http://support.microsoft.com for regional support phone numbers.
> >
> > Any input or comments in this thread are highly appreciated.
> > ======================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> >
> > --------------------
> > >Thread-Topic: microsoft fax e-mail routing of incoming faxes
> > >thread-index: AcWsnaBQUWoeN4kWRJqpzzoFINfyzg==
> > >X-WBNR-Posting-Host: 206.105.18.107
> > >From: "=?Utf-8?B?YXR1cmFubw==?=" <aturano@xxxxxxxxxxxxxxxxxxxxxxxxx>
> > >References: <BFFE3FA5-7AFE-433A-A33F-CC97E6560335@xxxxxxxxxxxxx>
> > <vqfwNpspFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
> > >Subject: RE: microsoft fax e-mail routing of incoming faxes
> > >Date: Mon, 29 Aug 2005 06:29:04 -0700
> > >Lines: 174
> > >Message-ID: <111A8D19-852E-4703-84D4-C025D9B19735@xxxxxxxxxxxxx>
> > >MIME-Version: 1.0
> > >Content-Type: text/plain;
> > > charset="Utf-8"
> > >Content-Transfer-Encoding: 7bit
> > >X-Newsreader: Microsoft CDO for Windows 2000
> > >Content-Class: urn:content-classes:message
> > >Importance: normal
> > >Priority: normal
> > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> > >Newsgroups: microsoft.public.windows.server.sbs
> > >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> > >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> > >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:148760
> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
> > >
> > >Thank you for your reply:
> > >
> > >But I have been using the SBS wizards to change the users and all the
> > >permisions and properties are correct. I have not changed any of the
> > systems
> > >setting since the server was setup. I was just resently that, any change
> > to
> > >the original users or any new users can not get fax notification of the
> > >recieved faxes and now I am getting new users cannot get the notification
> > of
> > >the sent mail. Same error different problem.
> > >
> > >All the steps you talked about, I have done over and over. I appears to be
> > >that exchange is blocking fax mail for the internal network. And it
> > appears
> > >to have happened after one of the security update or service packs.
> > >
> > >Andy
> > >
> > >""Brandy Nee [MSFT]"" wrote:
> > >
> > >> Hello Aturano,
> > >>
> > >> Thank you for posting to the SBS Newsgroup.
> > >>
> > >> I understand you could not route your incoming fax through email, and
> > you
> > >> receive 32083&32089 event errors in the event logs. If I have
> > misunderstood
> > >> your issue, please let me know.
> > >>
> > >> Generally, we use Configure Fax wizard to set the incoming fax routing
> > >> method. I suggest you to re-run the Configure Fax wizard (Server
> > >> Management\Standard Management\Fax (Local)) and set the correct routing
> > >> method.
> > >>
> > >> If the problem could not be resolved, I suggest you to check the
> > following
> > >> things.
> > >>
> > >> Please open the properties page of Fax container in the Server
> > Management
> > >> and go to "receipts tab",
> > >>
> > >> 1. Go to Server Management\Standard Management\Fax (Local), right click
> > Fax
> > >> (Local)), go to Properties. Receipts tab.
> > >>
> > >> 2. Please make sure that "Enable Message Boxes as receipts" is checked.
> > >>
> > >> 3. Please make sure that "Enable SMTP Receipts e-mail receipts delivery"
> > is
> > >> checked.
> > >>
> > >> 4. "From e-mail address" box should be listed as
> > >> SBSFaxService@xxxxxxxxxxxxxxxxxxx If it is
> > >> administrator@xxxxxxxxxxxxxxxxxxxx, please modify it.
> > >>
> > >> 5. Click the Authentication, the authentication method should be
> > >> ''Anonymous access''. If it is set to '' Integrated Windows'', please
> > >> modify it.
> > >>
> > >> 6. After above settings, please restart the Fax service in the service
> > >> console (services.msc) and test your issue again, and check whether this
> > >> issue occurs.
> > >>
> > >> If the problem persists, please collect the full content of the Event
> > Logs
> > >> in the Event Viewer. To do so, please see:
> > >>
> > >> On the server, run "eventvwr" (without quotation marks), check whether
> > >> there is any error, if yes, double click it, click the Copy button and
> > >> paste the full content to the Newsgroup.
> > >>
> > >> I am appreciated your time and cooperation, and am looking forward to
> > your
> > >> reply!
> > >>
> > >> Best regards,
> > >>
> > >> Brandy Nee
> > >>
> > >> Microsoft CSS Online Newsgroup Support
> > >>
> > >> Get Secure! - www.microsoft.com/security
> > >> ======================================================
> > >> This newsgroup only focuses on SBS technical issues. If you have issues
> > >> regarding other Microsoft products, you'd better post in the
> > corresponding
> > >> newsgroups so that they can be resolved in an efficient and timely
> > manner.
> > >> You can locate the newsgroup here:
> > >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> > >>
> > >> When opening a new thread via the web interface, we recommend you check
> > the
> > >> "Notify me of replies" box to receive e-mail notifications when there
> > are
> > >> any updates in your thread. When responding to posts via your
> > newsreader,
> > >> please "Reply to Group" so that others may learn and benefit from your
> > >> issue.
> > >>
> > >> Microsoft engineers can only focus on one issue per thread. Although we
> > >> provide other information for your reference, we recommend you post
> > >> different incidents in different threads to keep the thread clean. In
> > doing
> > >> so, it will ensure your issues are resolved in a timely manner.
> > >>
> > >> For urgent issues, you may want to contact Microsoft CSS directly.
> > Please
> > >> check http://support.microsoft.com for regional support phone numbers.
> > >>
> > >> Any input or comments in this thread are highly appreciated.
> > >> ======================================================
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> > >>
> > >>
> > >>
> > >> --------------------
> > >> >Thread-Topic: microsoft fax e-mail routing of incoming faxes
> > >> >thread-index: AcWk4WXw+PGfwFhJTtO77+LhBAPKMg==
> > >> >X-WBNR-Posting-Host: 66.6.72.186
> > >> >From: "=?Utf-8?B?YXR1cmFubw==?=" <aturano@xxxxxxxxxxxxxxxxxxxxxxxxx>
> > >> >Subject: microsoft fax e-mail routing of incoming faxes
> > >> >Date: Fri, 19 Aug 2005 10:14:03 -0700
> > >> >Lines: 43
> > >> >Message-ID: <BFFE3FA5-7AFE-433A-A33F-CC97E6560335@xxxxxxxxxxxxx>
> > >> >MIME-Version: 1.0
> > >> >Content-Type: text/plain;
> > >> > charset="Utf-8"
> > >> >Content-Transfer-Encoding: 7bit
> > >> >X-Newsreader: Microsoft CDO for Windows 2000
> > >> >Content-Class: urn:content-classes:message
> > >> >Importance: normal
> > >> >Priority: normal
> > >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> > >> >Newsgroups: microsoft.public.windows.server.sbs
> > >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> > >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> > >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:145987
> > >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> > >> >
> > >> >SBS 2003 e-mail routing has been working for over a year until I needed
> > to
> > >> >change the e-mail recipient. Once I changed it, faxes were no longer
> > able
> > >> to
> > >> >be sent to the recipients inbox, even changing it back would not help.
> > >> >
> > >> >Event 32083
> > >> >
> > >> >Unable to route fax C:\Documents and Settings\All Users\Application
> > >> >Data\Microsoft\Windows NT\MSFax\Queue\1C5A4DCEFBDC9.tif to the
> > requested
> > >> >e-mail address.
> > >> >
> > >> >followed by event 32089
> > >> >
> > >> >The Fax Service failed to execute a specific routing method. The
> > service
> > >> >will retry to route the fax according to the retries configuration. If
> > the
> > >> >retries fail, verify routing method configuration.
> > >> > Job ID: 0x0401c5a4dcefbdc9.
> > >> > Received on Device: 'Courier V.Everything EXT PnP (V90-x2)'
> > >> > Sent from: '1'
> > >> > Received file name: 'C:\Documents and Settings\All Users\Application
> > >> >Data\Microsoft\Windows NT\MSFax\Queue\1C5A4DCEFBDC9.tif'.
> > >> > Routing extension name: 'Microsoft Routing Extension'
> > >> > Routing method name: 'Route through e-mail'
> > >> >
> > >> >
> > >> > The following error occurred: 0x80040211
> > >> > This error code indicates the cause of the error.
> > >> >
> > >> > Check the SMTP server configuration, and correct any anomalies.
.
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