Re: Firefox works but IE won't

I brandy, thanks for your quick response.

Do you want the ISA configuration info emailed to you directly or posted to
this newsgroup message?

Thanks
Tristan




""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:DpBGbUQtFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> Hello Tristan,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that your client cannot download the beta1.exe which held in
> your website from the Internet. If I have misunderstood your concern,
> please let me know.
>
> Based on my research, this issue can be caused by varies of factors. We
> need your help to perform the following steps to isolate whether this is
> IE
> or ISA issue. My email is a bit long, please take your time to read
> through
> them and perform the steps:
>
> 1> Reset IE configurations:
>
> 1. Delete the cookies:
>
> 1) Click Start, click Search and click For Files or Folders.
>
> 2) Type "Cookies" (without the quotation marks) and click Search Now.
>
> 3) Delete files in the cookie directory.
>
> 2. Delete all the temporary files and downloaded objects:
>
> 1) Open Internet Explorer.
>
> 2) Click Tools, click Internet Options and click Delete Files button in
> the
> General tab.
>
> 3) Confirm to delete all offline content.
>
> [Note]: If you select the item "Delete all offline content", this will
> delete all the files which are needed to browse the Internet website when
> you are offline.
>
> 4) Click settings button in the General tab.
>
> 5) Press View Objects and remove all the Objects there.
>
> 3. Remove the Plug-Ins in Internet Explorer:
>
> 1) Close all the Internet Explorer windows.
>
> 2) Open a Windows Explorer window by right Click My Computer and choose
> Explore.
>
> 3) Locate the following folder: C:\Program Files\Internet
> Explorer\PLUGINS.
>
> 4) Remove all the files in this folder.
>
> 4. Delete SoftwareDistribution folder:
>
> 1) Stop Automatic Updates service.
>
> a. Click Start, click Run, type services.msc.
>
> b. In the right pane, stop the Automatic Updates service.
>
> 2) Delete C:\Windows\SoftwareDistribution folder.
>
> 5. Reset all settings of Internet Explorer:
>
> 1) Under the General tab, click Clear history button.
>
> 2) Under the Security tab, click Default Level button.
>
> 3) Under the Content tab: Under Content Advisor the button default is
> "Enable..." Click on "Clear SSL" under Certificates, and click on "OK."
>
> 4) Under the Connection tab: Under "Local Area Network (LAN) settings"
> click on the "LAN Settings..." button - remove all checkmarks and settings
> unless actually required to use a proxy and close the window.
>
> 5) Under the Programs tab, click Reset Web Settings.
>
> 6) Under the Advanced tab, click Restore Defaults button. Under Browsing
> put a checkmark into or remove the checkmark from "Enable third-party
> browser extensions (requires restart)".
>
> 7) Click on "Apply", then "OK".
>
> 8) Close Internet Explorer and restart the computer.
>
> Test the issue again.
>
> 2> Also, check whether you have enabled these settings in IE on the client
> workstation. Please refer to the following KB article for detail
> information:
>
> 812935 "Internet Explorer Cannot Download" Error Message When You Use an
> HTTPS
> http://support.microsoft.com/?id=812935
>
> 302109 Cannot Save File from HTTPS Site
> http://support.microsoft.com/?id=302109
>
> 3> Check ISA 2K4 Setting:
>
> a. On the Server, open Microsoft Internet Security and Acceleration Server
> 2004.
>
> b. Expand to Yourdomain\Firewall Policy.
>
> c. On the middle pane, right click the Firewall Policy and select
> Configure
> HTTP.
>
> d. On the General tab, under Executables, did you check the box "Block
> responses containing Windows executable content"?
>
> e. Test the issue again.
> ======================================
> If the issue persists after you performed the steps above, please help to
> gather the following information for further research:
>
> 1. On the server, open a command window, type "ipconfig /all" (without
> quotation marks), copy and paste the full content of the output to the
> Newsgroup.
>
> 2. Please give us the website link, we will load the beta1.exe file and
> test the issue here.
>
> 3. Does this issue happen to one client or some of them? If change another
> workstation, will this issue occur? Can you download other .exe or other
> attachment type files?
>
> 4. Have you successfully installed the SBS 2K3 SP1 Premium on your server?
>
> 5. Please help to gather the ISA Info and ISA Log for detail error
> information. To do so, please see:
> ==========
> a. ISA Info:
>
> 1) Download the file from the following URL:
>
> http://www.isatools.org/isainfo/ISAInfo.zip
>
> 2) Extract all files to a folder on ISA server
>
> 3) Double click Isainfo.js. This will generate 2 files
> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
> current folder.
>
> 4) Please send these files to me.
> ==========
> b. We also need to gather the ISA logs:
>
> 1) Schedule a down time.
>
> 2) Open ISA 2004 management console.
>
> 3) Expand the server node and highlight 'Monitoring'.
>
> 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
> Pane' is showed there.
>
> 5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 9) Click 'Apply' to save changes and update the configuration.
>
> 10) Temporarily disable the Firewall service. To do that, please click
> Monitoring | Services tab, and then right click 'Microsoft Firewall' to
> choose 'Stop'.
>
> 11) Clear the current existing W3C logs. To do that, go to the log saving
> directory and clean any existing .W3C logs. By default, the logs will be
> saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may
> not
> be able to deleted,that's normal.) You may backup them first and then
> delete them.
>
> 12) Go back to the ISA 2004 management console, and then Start the stopped
> 'Microsoft Firewall' service.
>
> 13) Reproduce the problem, stop the service, and then gather the resulting
> W3C files to me for analysis.
>
> 14) Please also let me know the IP address of the testing client/server so
> that I can filter the data.
>
> I am appreciated your time and co-operation, and am looking forward to
> hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> --------------------
>>From: "tristan" <tristan@xxxxxxxxxxxx>
>>Subject: Firefox works but IE won't
>>Date: Thu, 8 Sep 2005 17:05:24 +1200
>>Lines: 23
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: <#VYUsLDtFHA.236@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: 202-0-41-44.paradise.net.nz 202.0.41.44
>>Path:
> TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP1
> 1.phx.gbl
>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:203103
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Hi,
>>
>>I've got an executable that is hosted on my SBS 03 webserver.
>>
>>Outside users that try to download this file using internet explorer get
> the
>>download box showing, but then it displays the error:
>>
>>"Internet Explorer cannot download beta1.exe from www.mywebsite" Internet
>>Explorer was not able to open this Internet site. The requested site is
>>either unavailable or cannot be found. Please try again later."
>>
>>yet our external users who use firefox have no problem downloading this
>>file.
>>
>>I'm not sure if this is an ISA 04 problem, but it used to work when we had
>>ISA 2000 installed.
>>
>>can anybody help, I'm running out of ideas.
>>
>>Thanks
>>Tristan
>>
>>
>>
>


.