Re: Fax Services

I have installed the fax client on the workstations, all others are working
fine accpet this one workstation.m Not sure is the problem, its Windows XP
Pro. It has the server Fax available on printers & faxes. Even says its
ready, when trying to fax it even asks which modem to use, server or local
(modem is disabled in device manager). But still says server not available,
for what reason I do not know.


""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:vzZqWP7sFHA.3440@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Gibgo,
>
> Thanks for your update! I am glad to know that things are getting well now
> in your end. I appreciate your time and efforts to the issue.
>
> In SBS environment, when you setup shared fax services by SBS integration
> setup, you can share the modem of the server to send fax. If you want to
> setup shared fax, the modem must be installed on SBS server not on any
> client workstations. Also you can install fax in client workstation if it
> has modem, but it can not be configured to shared fax.
>
> To the problematic workstation issue, we need to install the Shared Fax
> client application on it since it haven't be installed on it and so you
> can
> not use shared fax resource. When we apply the Shared Fax client
> applications to workstations, the launcher will detect if there is fax is
> installed on the box. If yes, the launcher will be exit silence. If not
> the
> setup process will be continued. You can install the shared fax client
> application manually using domain user permissions. You can run the
> application in the server box in: C:\ClientApps\FaxXP\I386
>
> Try to test, does it be fixed?
>
> I am currently standing by for your test result. I am always happy to be
> of
> further assistance.
>
> Have a nice day!
>
> Best Regards,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
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> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>Thread-Topic: Fax Services
>>thread-index: AcWzgJ1tzZgHM2c9RWqHsBJUobOD/w==
>>X-WBNR-Posting-Host: 198.54.202.226
>>From: "=?Utf-8?B?R2liZ28=?=" <Gibgo@xxxxxxxxxxxxxxxxxxxxxxxxx>
>>References: <uDHXOEXsFHA.2948@xxxxxxxxxxxxxxxxxxxx>
> <WbzoQygsFHA.3308@xxxxxxxxxxxxxxxxxxxxx>
> <eJi6mWqsFHA.1028@xxxxxxxxxxxxxxxxxxxx>
> <FRqRS#ssFHA.1208@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Fax Services
>>Date: Wed, 7 Sep 2005 00:49:02 -0700
>>Lines: 315
>>Message-ID: <B01F7E6A-A9FC-4569-945F-7A3FB3479859@xxxxxxxxxxxxx>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
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>>Newsgroups: microsoft.public.windows.server.sbs
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>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:151414
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I have been to ADD/REMOVE Programs, Fax services is installed.
>>
>>I have also been to Add Applications to clients computers wizard, under
> the
>>applications available to clients Shared Fax clients is listed.
>>
>>Everything seems to be installed.
>>
>>I am able to send faxes from all the workstations accept one, its giving
> the
>>error some fax printers inaccessible, it only sees the internal modem.
> When I
>>disable the modem, it gives an error no fax printers are available.
>>
>>Thanks
>>
>>""Jenny wu [MSFT]"" wrote:
>>
>>> Hi Gibgo,
>>>
>>> Thanks for your update! I appreciate your time and efforts to perform
> test.
>>>
>>> For your symptom, that indicates the SBS fax services can not be
> installed
>>> successfully. Please double check you have installed the SBS fax
> services
>>> by Microsoft Windows Small Business Server Integration Setup, not in the
>>> Add/ Remove Windows Components. The fax services lists in Windows
>>> Components provides the normal fax services function in Windows 2003,
> the
>>> SBS fax services provides more functions than normal fax services that
> you
>>> need to install fax services by Microsoft Windows Small Business Server
>>> Integration Setup. Please refer to the below steps
>>>
>>> A. Access ''Add/Remove Programs '', click ''Change/Remove'' on the
>>> ''Windows Small Business Server 2003'' item:
>>>
>>> 1) Click ''Next'' on the ''Microsoft Windows Small Business
> Server
>>> Setup'' page.
>>> 2) Click ''Next'' on the ''Windows Configuration'' page.
>>>
>>> Note: It states that ''This will take approximately 30 minutes'', it is
>>> referring to the total time it will take in the first SBS component
>>> installation. For the task such as remove a specific component, it will
>>> just take couple of minutes.
>>> 3) Now, in the ''Component Selection'' page, choose ''Install'
>>> before the ''Fax Services'' item. If you have installed the fax service
>>> successfully, you need not change it. Just click "Cancel" to cancel the
>>> operation.
>>> 4) Click ''Next'', and then click ''Next'' to follow installation
>>> guide to complete the operation.
>>>
>>> B) We need to install shared fax client application if workstations need
> to
>>> use shared fax. You can deploy the shared fax client application using
>>> Assign Applications to Clients Computers wizard ( Server Management
> console
>>> -> Client Computers -> Assign Applications to Clients Computers wizard).
>>> you can follow the guide to deploy the shared fax client application to
>>> workstations. In workstations the installation will be launched when
> user
>>> logon the workstation next time.
>>>
>>> After you installed the shared fax services, you can configure Fax using
>>> Fax Configuration wizard in server management console. You can choose
> where
>>> you will route fax files. When client workstations send faxes using the
>>> shared fax, the faxes will be stored in server.
>>>
>>> Try to test, does the issue be fixed?
>>>
>>> If the issue persists, I suggest that you reinstall fax services to make
>>> things going well. Please strictly follow below steps:
>>>
>>> A. Rename the keys and files below to *.old
>>> 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
>>> 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
>>> 3) C:\Program Files\Microsoft Windows Small Business Server\fax
>>> 4) The ''SBSMIS-FAX.log'' file under ''C:\Program
> Files\Microsoft
>>> Integration\Windows Small Business Server 2003\Logs''.
>>> 5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
>>> Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
>>> 6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
>>>
>>> B. Access Add/Remove Programs, Add/Remove Windows Components,
>>> uncheck ''Fax Services'' to uninstall it.
>>>
>>> C. Once it is uninstalled, access Add/Remove Programs to
>>> reinstall it.
>>>
>>> D. Then, access ''Add/Remove Programs again'', this time, we
>>> will click ''Change/Remove'' on the ''Windows Small Business Server
> 2003''
>>> item:
>>> 1) Click ''Next'' on the ''Microsoft Windows Small Business
> Server
>>> Setup'' page.
>>> 2) Click ''Next'' on the ''Windows Configuration'' page.
>>>
>>> Note: It states that ''This will take approximately 30 minutes'', it is
>>> referring to the total time it will take in the first SBS component
>>> installation. For the task such as remove a specific component, it will
>>> just take couple of minutes.
>>>
>>> 3) Now, in the ''Component Selection'' page, choose ''Remove''
>>> before the ''Fax Services'' item.
>>> 4) Click ''Next'', and then click ''Next'' again to confirm
>>> ''Component Summary''. You will be prompted to insert the SBS 2K3 setup
>>> Disc 1.
>>>
>>> E. Once the removal process is completed, access ''Windows Small
> Business
>>> Server setup'' again in ''Add/Remove Programs'', proceed to the
> ''Component
>>> Selection'' page, and then choose ''Install'' for the ''Fax Services''
> item.
>>>
>>> Try to test, does the issue be fixed?
>>>
>>> >t gives me the response that FAX Services has to be installed, of which
> I
>>> understand it alread is. The other options like modem
>>> >ptions on FAX (Local) work perfectly fine, should I ignore this error
>>> since
>>> >t is working? Because I know with Internet Configuration on SERVER
>>> >ANAGEMENT its gives the same errors,
>>>
>>> What is your meaning of " Internet Configuration on SERVER ANAGEMENT its
>>> gives the same errors"? Do you mean when you click "Internet and Email"
>>> item in server management console, you get the error of " xx services
> has
>>> to be installed "? Can you give me the accurate error information?
> Please
>>> give me the screen shot of the symptom for troubleshoot the issue.
>>>
>>> I appreciate you time and efforts to the issue. I am currently standing
> by
>>> for your test result. I am always happy to be of further assistance.
>>>
>>> Have a nice day!
>>>
>>> Best Regards,
>>>
>>> Jenny Wu
>>> Microsoft CSS Online Newsgroup Support
>>> Get Secure! - www.microsoft.com/security
>>> ======================================================
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
> the
>>> "Notify me of replies" box to receive e-mail notifications when there
> are
>>> any updates in your thread. When responding to posts via your
> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>>>
>>> --------------------
>>> >From: "Gibgo" <None>
>>> >References: <uDHXOEXsFHA.2948@xxxxxxxxxxxxxxxxxxxx>
>>> <WbzoQygsFHA.3308@xxxxxxxxxxxxxxxxxxxxx>
>>> >Subject: Re: Fax Services
>>> >Date: Tue, 6 Sep 2005 07:41:29 +0200
>>> >Lines: 137
>>> >X-Priority: 3
>>> >X-MSMail-Priority: Normal
>>> >X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>> >X-RFC2646: Format=Flowed; Original
>>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>> >Message-ID: <eJi6mWqsFHA.1028@xxxxxxxxxxxxxxxxxxxx>
>>> >Newsgroups: microsoft.public.windows.server.sbs
>>> >NNTP-Posting-Host: tbnb-165-199-79.telkomadsl.co.za 165.165.199.79
>>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:151060
>>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>>> >
>>> >Another thing I would like to know is that with FAX Console on each of
> the
>>> >clients using Windows XP Pro, does the faxes get stored on the
> workstation
>>> >it self or on the server?
>>> >
>>> >What about incoming faxes does it go to the Server & then users access
> it
>>> >from there on a folder or on Fax Console.
>>> >
>>> >Thanks
>>> >
>>> >""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>> >news:WbzoQygsFHA.3308@xxxxxxxxxxxxxxxxxxxxxxxx
>>> >> Hi,
>>> >>
>>> >> Thanks for posting here!
>>> >>
>>> >> I am sorry for the delayed response due to weekend. Please understand
>>> that
>>> >> the newsgroups are staffed weekdays by Microsoft Support
> professionals to
>>> >> answer your systems and applications questions. Your understanding is
>>> >> greatly appreciated!
>>> >>
>>> >> Regarding to your post, I understand that you want to setup shared
> fax in
>>> >> SBS environment. If I am off base, please don't hesitate to let me
> know.
>>> >>
>>> >> To install shared fax in SBS server, you also need to install Fax
> service
>>> >> for Microsoft Windows Small Business Server Setup. For the fax
>>> >> service
>>> >> allows you to deploy shared fax resources in your organization. Users
>>> >> within an organization can install a connection to a remote fax
> printer
>>> on
>>> >> a network fax server, and send and receive faxes using shared fax
> devices
>>> >> located on the server. Fax administrators can configure, manage, and
>>> >> monitor these shared fax resources. Centralized management of
>>> server-based
>>> >> shared fax devices means easier management and maintenance, and lower
>>> >> costs. Users can send and receive faxes without the need to use
> manual
>>> fax
>>> >> machines, saving time and effort. The feature is SBS specific
>>> >> feature.
>>> >> Please refer to the below steps to setup fax sevices:
>>> >>
>>> >> A. Access ''Add/Remove Programs '', click ''Change/Remove'' on the
>>> >> ''Windows Small Business Server 2003'' item:
>>> >>
>>> >> 1) Click ''Next'' on the ''Microsoft Windows Small Business
>>> Server
>>> >> Setup'' page.
>>> >>
>>> >> 2) Click ''Next'' on the ''Windows Configuration'' page.
>>> >>
>>> >> Note: It states that ''This will take approximately 30 minutes'', it
> is
>>> >> referring to the total time it will take in the first SBS component
>>> >> installation. For the task such as remove a specific component, it
> will
>>> >> just take couple of minutes.
>>> >>
>>> >> 3) Now, in the ''Component Selection'' page, choose ''Install'
>>> >> before the ''Fax Services'' item. If you have installed the fax
> service
>>> >> successfully, you need not change it. Just click "Cancel" to cancel
> the
>>> >> operation.
>>> >>
>>> >> 4) Click ''Next'', and then click ''Next'' to follow
> installation
>>> >> guide to complete the operation.
>>> >>
>>> >> B) We need to install shared fax client application if workstations
> need
>>> >> to
>>> >> use shared fax. You can deploy the shared fax client application
>>> >> using
>>> >> Assign Applications to Clients Computers wizard ( Server Management
>>> >> console
>>> >> -> Client Computers -> Assign Applications to Clients Computers
> wizard).
>>> >> you can follow the guide to deploy the shared fax client application
> to
>>> >> workstations. In workstations the installation will be launched when
> user
>>> >> logon the workstation next time.
>>> >>
>>> >> Hope above information helps! If you have any further concern or
> question
>>> >> please feel free to let me know. I am happy to be assistance of you.
> I am
>>> >> looking forward to your reply!
>>> >>
>>> >> Have a nice day!
>>> >>
>>> >> Best Regards,
>>> >>
>>> >> Jenny Wu
>>> >> Microsoft CSS Online Newsgroup Support
>>> >> Get Secure! - www.microsoft.com/security
>>> >> ======================================================
>>> >> This newsgroup only focuses on SBS technical issues. If you have
> issues
>>> >> regarding other Microsoft products, you'd better post in the
>>> corresponding
>>> >> newsgroups so that they can be resolved in an efficient and timely
>>> manner.
>>> >> You can locate the newsgroup here:
>>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>> >>
>>> >> When opening a new thread via the web interface, we recommend you
> check
>>> >> the
>>> >> "Notify me of replies" box to receive e-mail notifications when there
> are
>>> >> any updates in your thread. When responding to posts via your
> newsreader,
>>> >> please "Reply to Group" so that others may learn and benefit from
>>> >> your
>>> >> issue.
>>> >>
>>> >> Microsoft engineers can only focus on one issue per thread. Although
> we
>>> >> provide other information for your reference, we recommend you post
>>> >> different incidents in different threads to keep the thread clean. In
>>> >> doing
>>> >> so, it will ensure your issues are resolved in a timely manner.
>>> >>
>>> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
>>> >> check http://support.microsoft.com for regional support phone
>>> >> numbers.
>>> >>
>>> >> Any input or comments in this thread are highly appreciated.
>>> >> ======================================================
>>> >> This posting is provided "AS IS" with no warranties, and confers no
>>> >> rights.
>>> >>
>>> >> --------------------
>>> >>>From: "Gibgo" <None>
>>> >>>Subject: Fax Services
>>> >>>Date: Sun, 4 Sep 2005 18:52:31 +0200
>>> >>>Lines: 10
>>> >>>X-Priority: 3
>>> >>>X-MSMail-Priority: Normal
>>> >>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>> >>>X-RFC2646: Format=Flowed; Original
>>> >>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>> >>>Message-ID: <uDHXOEXsFHA.2948@xxxxxxxxxxxxxxxxxxxx>
>>> >>>Newsgroups: microsoft.public.windows.server.sbs
>>> >>>NNTP-Posting-Host: tbnb-165-199-64.telkomadsl.co.za 165.165.199.64
>>> >>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>> >>>Xref: TK2MSFTNGXA01.phx.gbl
>>> >>>microsoft.public.windows.server.sbs:150592
>>> >>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>> >>>
>>> >>>Good day
>>> >>>
>>> >>>Please can you tell me how to install fax services on Windows Server
> 2003
>>> >>>SBS. I have checked on Control Panel>Add Remove Programs>Windows
>>> >>>Components>Fax Services it is ticked. Do I just add a fax printer &
> share
>>> >> it
>>> >>>on the network & set it up on each of the clients?
>>> >>>
>>> >>>Thanks
>>> >>>
>>> >>>
>>> >>>
>>> >>
>>> >
>>> >
>>
>


.

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