RE: ISA 2004 Client Installer Missing

Tech-Archive recommends: Fix windows errors by optimizing your registry

Since it was a Service Pack/Installation issue I broke down and called for
support. Sadly I stumped my support agent too.

Here's what it came down to:

For most of the PCs in the office we were able to perform the following
steps to uninstall ISA 2000 Client and then run the 2004 Client install:

1. End the ISA services on each client
2. Disconnect the client from the network
3. Uninstall the ISA Client from the uninstaller in the program files
folder- not through add/remove programs
4. shut down, reconnect to the network and boot
5. Run the msi from the mspclnt folder

Sadly, for my PC which I spent so much time troubleshooting the issue on my
own initially, a clean install of Windows is required. After trying to
manually uninstall ISA with MS Support we determined that something (just
what hasn't been determined) is corrupt and at this point it would be more
time effective to just FFR. Chances are all time we'd spend trying to avoid
such an end would still result in the same prescribed resolution.

Good luck to everyone else. If you come across a stubborn ISA Client
uninstall I hope this helps (or at least prevents the loss of any more
formatted clients!!!).


"Edward Tian" wrote:

> Hi Ben:
> Thanks for your reply.
>
> Now I understand that the files for 2004 FW client are in the
> \\server\mspclnt, but you cannot deploy it on the client computer using
> group policy.
>
> First, could you tell me the detailed error information when you run the
> icon on the client?
>
> Based on my research, event ID 11708 can be caused by incorrect value of
> registry key. Please refer to:
> Error Message Occurs When You Install Firewall Client
> http://support.microsoft.com/?id=294409
>
> Regarding event ID 1013, I would like to provide the following suggestions:
> 1. Uninstall all the ISA2000 firwall clients from the internal clients.
>
> 2. Go to an internal client, click start->run, input \\server\mspclnt, and
> manually install the 2004 FW client software from the shared folder. Does
> the error still occur?
>
> 3. If the problem persists, please perform a Clean Boot on the problematic
> workstation. A Clean Boot will allow us to isolate any device drivers or
> programs that are loading at startup that may be causing a conflict with
> other device drivers or programs that are installed in your computer.
>
> A. Click Start, click Run, type "msconfig" (without the quotation marks)
> and click OK.
> B. Select "Selective Startup" and remove the check box for "Load Startup
> Items".
> C. On the "Services" tab, click Enable All.
> D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
> all Microsoft Services".
> E. Click the OK button and then Click Yes to restart your computer.
> F. Try step 2 again, does it work now?
>
> In addition, could you tell me if you have received any error information
> in the process of upgrading ISA2k to ISA2004?
>
> Hope it helps. Please feel free to let me know if you have further concerns.
>
> Have a nice day! :)
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
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>
> --------------------
> | Thread-Topic: ISA 2004 Client Installer Missing
> | thread-index: AcWvwtiP9UW9PbxrTl+Sb5eicka2tQ==
> | X-WBNR-Posting-Host: 66.202.77.221
> | From: =?Utf-8?B?QmVu?= <bpearce@xxxxxxxxxxxxx>
> | References: <9746BCF3-6274-420A-A309-6FC7BD7F85A9@xxxxxxxxxxxxx>
> <8eW$084rFHA.1208@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: ISA 2004 Client Installer Missing
> | Date: Fri, 2 Sep 2005 06:33:04 -0700
> | Lines: 129
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> | Newsgroups: microsoft.public.windows.server.sbs
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> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:150222
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | No, the client is there. I was able to find it. HOWEVER, I cannot install
> the
> | current client and I cannot installl the new one with it there. I have it
> | deployed via General Policy and I get the icon on my clients but when I
> run
> | it, it fails. I have two events in my event viewer on the clients:
> |
> | EVENT 9/2/2005 Source; MsiInstaller
> | Type: Information Event ID: 11708
> | Product: Microsoft Firewall Client -- Installation operation failed.
> |
> | For more information, see Help and Support Center at
> | http://go.microsoft.com/fwlink/events.asp.
> |
> | -AND-
> |
> | 9/2/2005 Source MsiInstaller
> | Type: Error Event ID: 1013
> | Product: Microsoft Firewall Client -- Firewall Client for ISA Server 2004
> | cannot be installed over a previous version of the Firewall Client
> software.
> | You must remove the older version of the Firewall Client software before
> | installing the latest version.
> |
> | For more information, see Help and Support Center at
> | http://go.microsoft.com/fwlink/events.asp.
> |
> | "Edward Tian" wrote:
> |
> | > Hi Ben:
> | > Thanks for posting here.
> | >
> | > From your description, I understand that the files for 2004 FW client
> in
> | > the \\server\mspclnt folder is missing and all the files in that folder
> is
> | > for ISA2k FW client.
> | >
> | > It seems that during the upgrade to SBS2k3 SP1 with ISA 2004, the
> ISA2k4
> | > firewall client folder hadn't been installed on the SBS box for some
> | > reasons. Don't worry that we can manually copy the corresponding files
> to
> | > the folder from the Disk 3. Please refer to the following steps:
> | >
> | > 1. Launch the Add or Remove Programs, choose "Microsoft ISA Server
> 2004"
> | > and click Change/Remove. Select to install the firewall client
> component.
> | >
> | > 2. Then we can deploy the ISA2k4 firewall clients using the automatic
> | > client application deployment feature of SBS, or manually install the
> | > firewall client from the server sharing: \\ServerName\mspclnt\.
> | >
> | > Hope the above information helps, please feel free to let me know if
> you
> | > have further concerns.
> | >
> | > Enjoy your weekend! :)
> | >
> | > Best Regards
> | > Edward Tian(MSFT)
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: ISA 2004 Client Installer Missing
> | > | thread-index: AcWvKOXrYiCc2EH0T1aG/YDZ5+79nQ==
> | > | X-WBNR-Posting-Host: 66.202.77.221
> | > | From: =?Utf-8?B?QmVu?= <bpearce@xxxxxxxxxxxxx>
> | > | Subject: ISA 2004 Client Installer Missing
> | > | Date: Thu, 1 Sep 2005 12:11:04 -0700
> | > | Lines: 16
> | > | Message-ID: <9746BCF3-6274-420A-A309-6FC7BD7F85A9@xxxxxxxxxxxxx>
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 7bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:150012
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | After using Susan Bradly's document to install our SBS 2003 SP1 with
> ISA
> | > | 2004, we cannot VPN out from our clients. I've since realized that
> while
> | > we
> | > | ran the client applications wizard from the System Management Console
> | > that
> | > | our ISA clients are still actually ISA 2000. Figuring I could just
> | > uninstall
> | > | and reinstall them manually as we only have 5 clients, I went into
> the
> | > | mspclnt folder an dall of the files in there are for ISA 2000.
> | > |
> | > | Okay... so it must be on Disk 3 of the SP 1 set right? Well I can't
> find
> | > it
> | > | there either.
> | > |
> | > | Can any one tell me where the new ISA Client Installer package is for
> ISA
> | > | 2004 with the SP1 Update? I'd really like to get my clients running
> the
> | > right
> | > | version so that my 46 rules in ISA apply correctly. Goodness knows
> how
> | > many
> | > | others are acting quirky due to the versions mismatch.
> | > |
> | > | Thanks!!!
> | > |
> | >
> | >
> |
>
>
.

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