RE: Your message did not reach some or all of the intended recipie
- From: Ian <Ian@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 5 Sep 2005 21:53:02 -0700
Nathan,
1. I can connect to the mail server via Telnet
2. When I typed mail from: , I got the following error message.
220 AHSSBS03.allanhogansolicitors.local Microsoft ESMTP MAIL Service, Versi
..0.3790.1830 ready at Tue, 6 Sep 2005 14:20:33 +1000
helo domain.com
250 AHSSBS03.allanhogansolicitors.local Hello [10.0.0.1]
mailfrom:
500 5.3.3 Unrecognized command
mail from:,
501 5.5.4 Invalid Address
--
Ian Campbell
""Nathan Liu [MSFT]"" wrote:
> Hello Ian,
>
> Thank you for posting in the SBS newsgroup.
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> According to your description, I understand that you received the NDR 5.5.0
> when you sent emails. If I have misunderstood your concern, please don't
> hesitate to let me know.
>
> Based on my knowledge, the Non-Delivery Report 5.5.0 refers to Generic
> protocol error (SMTP error). The remote SMTP response to our EHLO with a
> 500 level error and the sending system will QUIT the connection and report
> this with NDR indicating the remote SMTP server cannot handle the protocol.
>
> More info here:
> 284204 Delivery Status Notifications in Exchange 2000 Server
> http://support.microsoft.com/?id=284204
>
> Please perform the following steps:
>
> 1. When the issue happens again, in the Exchange Server, please telnet
> the destination mail server which you cannot send mail to by the following
> steps.
>
> a. Click Start, click Run, type telnet, and then click OK.
>
> b. At the Microsoft Telnet command prompt, type open server_name 25, and
> then press ENTER.
>
> c. To verify that you are successfully connected to the SMTP Mail Service,
> type helo domain.com, and then press ENTER.
>
> d. Type mail from: , and then press ENTER.
>
> e. Type rcpt to: , and then press ENTER.
>
> f. Type "quit" (without the quotation marks), and then press ENTER two
> times to close the connection to the server and leave the Telnet session
> running.
>
> For more information about these 6 steps, please refer to the following
> article.
>
> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
> http://support.microsoft.com/?id=153119
>
> Please let me know the result and capture a screen shot if there is any
> error during this process and attach it in your reply.
>
> 2. As you mentioned, you are using the POP3 Connector to retrieve inbound
> emails, and using DNS to send outbound emails. To narrow down this issue,
> please switch to forward to smarthost to deliver emails:
>
> To switch between using DNS and Smart Host, you can do the following steps:
>
> a. Open Exchange System Manager and expand the "Connectors" node.
>
> b. Right click "SmallBusiness SMTP connector" and choose Properties.
>
> c. On the General page, you can choose to use DNS or Forward to smart host
> to send emails. If your customer is now using DNS to send emails, you can
> choose to forward emails to the ISP's email server (smart host) and then
> type the FQDN of the ISP's email server. If your ISP provides you the IP
> address of their email server, for example, 12.34.56.78, you should type
> the IP address as "[12.34.56.78]" (without the quotation marks) on the
> connector's properties page.
>
> d. Expand to Servers\ServerName\Protocols\SMTP and restart the Default SMTP
> Virtual Server. Then check if the issue disappears.
>
>
> If the problem still persists, please help gather the following information
> for analysis:
>
> 1. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
>
> A. Open Exchange System Manager, expand Servers -> <Server name> ->
> Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
> Properties.
>
> B. Under the General tab, check the option "Enable Logging".
>
> C. With "W3C Extended Log File Format", click "Properties".
>
> D. Under "General Properties", make sure "Use local time for file naming
> and rollover" is CHECKED.
>
> E. Switch to the "Extended Properties", and then select to enable All the
> logging Options.
>
> F. Click OK to apply the modification.
>
> G. Right-click Default SMTP Virtual Server and click Stop.
>
> H. Right-click Default SMTP Virtual Server and click Start to restart the
> SMTP server.
>
> I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
> copy out or zip the SMTP log files in the
> "%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
> "Default SMTP Virtual Server".
>
> Note: Please paste the content of the SMTP log files in your reply.
>
> To get additional information, you may refer to the following KB article:
>
> 265293 How to Configure the SMTP Connector in Exchange
> http://support.microsoft.com/?id=265293
>
> 294736 When to create SMTP connectors in Exchange 2000 and later
> http://support.microsoft.com/?id=294736
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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>
> --------------------
> >Thread-Topic: Your message did not reach some or all of the intended
> recipients.
> >thread-index: AcWventznYakM6SfTeqv+Z4FXKDHag==
> >X-WBNR-Posting-Host: 144.131.133.122
> >From: =?Utf-8?B?SWFu?= <Ian@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Your message did not reach some or all of the intended recipients.
> >Date: Thu, 1 Sep 2005 21:55:04 -0700
> >Lines: 32
> >Message-ID: <C8026CBE-2A16-4629-89F3-D5A9EFD0D610@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:150125
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Not sure if this has already been answered, anyway.
> >
> >
> >I have a customer whom I have setup SBS2003 with Exchange etc, they have
> >ISDN setup for their internet connection, the problem is that when they go
> to
> >send mail using exchange via MS Outlook they get the following error
> message.
> >
> ----------------------------------------------------------------------------
> ------
> >Your message did not reach some or all of the intended recipients.
> >
> > Subject: test
> > Sent: 2/09/2005 12:48 PM
> >
> >The following recipient(s) could not be reached:
> >
> > iancampbell@xxxxxxxxxxxxxxxxxxxx on 2/09/2005 12:49 PM
> > There was a SMTP communication problem with the recipient's
> >email server. Please contact your system administrator.
> > <AHSSBS03.allanhogansolicitors.local #5.5.0 smtp;553
> >allanhogansolicitors.local does not exist>
> ----------------------------------------------------------------------------
> ------
> >
> >I have gone through the email setup selecting to use POP3 to download mail
> >and send email and tried the other setup download mail using POP3 and send
> >using DNS, and as soon as my customer sends an email out he gets either
> the
> >above message or a status delay message.
> >
> >
> >
> >
> >--
> > Ian Campbell
> >
>
>
.
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