RE: Your message did not reach some or all of the intended recipients.
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Mon, 05 Sep 2005 05:21:41 GMT
Hello Ian,
Thank you for posting in the SBS newsgroup.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
According to your description, I understand that you received the NDR 5.5.0
when you sent emails. If I have misunderstood your concern, please don't
hesitate to let me know.
Based on my knowledge, the Non-Delivery Report 5.5.0 refers to Generic
protocol error (SMTP error). The remote SMTP response to our EHLO with a
500 level error and the sending system will QUIT the connection and report
this with NDR indicating the remote SMTP server cannot handle the protocol.
More info here:
284204 Delivery Status Notifications in Exchange 2000 Server
http://support.microsoft.com/?id=284204
Please perform the following steps:
1. When the issue happens again, in the Exchange Server, please telnet
the destination mail server which you cannot send mail to by the following
steps.
a. Click Start, click Run, type telnet, and then click OK.
b. At the Microsoft Telnet command prompt, type open server_name 25, and
then press ENTER.
c. To verify that you are successfully connected to the SMTP Mail Service,
type helo domain.com, and then press ENTER.
d. Type mail from: , and then press ENTER.
e. Type rcpt to: , and then press ENTER.
f. Type "quit" (without the quotation marks), and then press ENTER two
times to close the connection to the server and leave the Telnet session
running.
For more information about these 6 steps, please refer to the following
article.
XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
http://support.microsoft.com/?id=153119
Please let me know the result and capture a screen shot if there is any
error during this process and attach it in your reply.
2. As you mentioned, you are using the POP3 Connector to retrieve inbound
emails, and using DNS to send outbound emails. To narrow down this issue,
please switch to forward to smarthost to deliver emails:
To switch between using DNS and Smart Host, you can do the following steps:
a. Open Exchange System Manager and expand the "Connectors" node.
b. Right click "SmallBusiness SMTP connector" and choose Properties.
c. On the General page, you can choose to use DNS or Forward to smart host
to send emails. If your customer is now using DNS to send emails, you can
choose to forward emails to the ISP's email server (smart host) and then
type the FQDN of the ISP's email server. If your ISP provides you the IP
address of their email server, for example, 12.34.56.78, you should type
the IP address as "[12.34.56.78]" (without the quotation marks) on the
connector's properties page.
d. Expand to Servers\ServerName\Protocols\SMTP and restart the Default SMTP
Virtual Server. Then check if the issue disappears.
If the problem still persists, please help gather the following information
for analysis:
1. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.
B. Under the General tab, check the option "Enable Logging".
C. With "W3C Extended Log File Format", click "Properties".
D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.
E. Switch to the "Extended Properties", and then select to enable All the
logging Options.
F. Click OK to apply the modification.
G. Right-click Default SMTP Virtual Server and click Stop.
H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.
I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".
Note: Please paste the content of the SMTP log files in your reply.
To get additional information, you may refer to the following KB article:
265293 How to Configure the SMTP Connector in Exchange
http://support.microsoft.com/?id=265293
294736 When to create SMTP connectors in Exchange 2000 and later
http://support.microsoft.com/?id=294736
I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Your message did not reach some or all of the intended
recipients.
>thread-index: AcWventznYakM6SfTeqv+Z4FXKDHag==
>X-WBNR-Posting-Host: 144.131.133.122
>From: =?Utf-8?B?SWFu?= <Ian@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Your message did not reach some or all of the intended recipients.
>Date: Thu, 1 Sep 2005 21:55:04 -0700
>Lines: 32
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Not sure if this has already been answered, anyway.
>
>
>I have a customer whom I have setup SBS2003 with Exchange etc, they have
>ISDN setup for their internet connection, the problem is that when they go
to
>send mail using exchange via MS Outlook they get the following error
message.
>
----------------------------------------------------------------------------
------
>Your message did not reach some or all of the intended recipients.
>
> Subject: test
> Sent: 2/09/2005 12:48 PM
>
>The following recipient(s) could not be reached:
>
> iancampbell@xxxxxxxxxxxxxxxxxxxx on 2/09/2005 12:49 PM
> There was a SMTP communication problem with the recipient's
>email server. Please contact your system administrator.
> <AHSSBS03.allanhogansolicitors.local #5.5.0 smtp;553
>allanhogansolicitors.local does not exist>
----------------------------------------------------------------------------
------
>
>I have gone through the email setup selecting to use POP3 to download mail
>and send email and tried the other setup download mail using POP3 and send
>using DNS, and as soon as my customer sends an email out he gets either
the
>above message or a status delay message.
>
>
>
>
>--
> Ian Campbell
>
.
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