RE: Internet Printing

Hi Edward,

Thanks for the feedback. I can confirm that ISA 2004 is installed and the
missing 'Connect' button affects both Internal (LAN) and External (WAN)
remote clients.
All internal and external clients are XP Pro SP1 (or higher) so I believe
IPP protocol should be installed by default.
I have applied that tech article you listed when originally doing the
internet printing setup.

Thankyou

Peter.

"Edward Tian" wrote:

> Dear Peter:
> Thank you for your update.
>
> I have performed a deep research and consulted with my colleague on this
> issue. From the KB article:
> HOW TO: Configure Internet Printing in Windows Server 2003
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;323428
>
> We can find the following descriptive comment:
> To connect to the printer, click Connect under Printer Actions.
> When you connect to the printer, the print server downloads the appropriate
> printer driver to your computer. After the installation is complete, the
> printer's icon is added to the Printers folder on your computer. You can
> use, monitor, and administer the printer as if it were attached to your
> computer.
>
> So we can confirm that this option is used to download the necessary driver
> for the remote client.
>
> Based on my research, if you have ISA server installed on your SBS box, the
> "Connect" option will be missing when using the internet printing service
> from an internal client. (However, in your case, the computer is on the
> internet)
>
> To make sure whether it's a client side issue or server side issue. Please
> help to confirm:
>
> 1. Does this issue occur on all the remote clients?
>
> 2. Also, does the issue occur on internal clients?
>
> 3. What's the client OS? Only clients that support this IPP protocol will
> be presented with the "Connect" link.
>
> Please feel free to let me know if you have further concerns.
>
> Have a nice day! :)
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> | Thread-Topic: Internet Printing
> | thread-index: AcWug1tJLnwo9jbRR4eZ9ZXwN7ERUA==
> | X-WBNR-Posting-Host: 219.89.84.150
> | From: =?Utf-8?B?UGV0ZV9FWE5a?= <PeteEXNZ@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | References: <E2056C41-9155-426C-8210-190522432A4A@xxxxxxxxxxxxx>
> <3wJSycHrFHA.472@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: Internet Printing
> | Date: Wed, 31 Aug 2005 16:26:04 -0700
> | Lines: 117
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> |
> | Hi Edward,
> |
> | Thankyou very much for your reply. I'm not quite sure I follow what
> you've
> | said, if you can't see the 'connect' button on the webpage of the
> | printserver, how do you print to that printer over http ? (from internal
> or
> | external clients, doesn't make any difference in my case).
> | If I use using add/remove printers on a remote client and create an RPC
> | connection (defining the http address of the printer), this works ok,
> | although it doesn't copy the necessary drivers across, I have to manually
> | install them.
> |
> | I thought the whole point of having the 'connect to' option is that you
> can
> | connect to the printer over the internet and the drivers are
> automatically
> | copied down to the remote client? I can confirm the remote clients
> | definately DO NOT have the required printer drivers.
> |
> | Within the LAN, printing to the server works normally, no problems.
> |
> | Thanks for your help
> |
> | Peter.
> |
> | "Edward Tian" wrote:
> |
> | > Hi:
> | > Thank you for posting here. I am sorry for the delayed response due to
> | > weekend. Please understand that the newsgroups are staffed weekdays by
> | > Microsoft Support professionals to answer your systems and applications
> | > questions. Your understanding is greatly appreciated!
> | >
> | > I have peformed a test on my side: I enter http://<ip address>/printers
> | > from the remote computer, all the printers are in the list. Then I
> click
> | > one printer and fin that actually there doesn't exist the option
> "Connect"
> | > under the printer actions part on the web page. However, printing
> service
> | > can be used normally (I can print a document and manage the printing
> | > process). Also, from an internal client, I get the same result.
> | >
> | > Then, can you tell me if you can use the printing service normally? If
> | > documents can be printed normally, that should be a normal behavior
> because
> | > the "Connect" option is used to download appropriate printer driver to
> the
> | > local computer. That is to say, if we already have printer drivers
> | > installed, we will not see this option.
> | >
> | > Please feel free to let me know if you have any questions or concerns.
> | > Have a nice day! :)
> | >
> | > Best Regards
> | > Edward Tian(MSFT)
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: Internet Printing
> | > | thread-index: AcWp9CwellzPLwaLTMafgSSel8OHVw==
> | > | X-WBNR-Posting-Host: 219.89.84.150
> | > | From: =?Utf-8?B?UGV0ZV9FWE5a?= <PeteEXNZ@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: Internet Printing
> | > | Date: Thu, 25 Aug 2005 21:11:02 -0700
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> | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147969
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | Hi,
> | > |
> | > | I have setup Internet Printing and all seems to be ok (can be
> accessed
> | > from
> | > | internal and external machines). I can access the printers page and
> see
> | > all
> | > | the printers installed on the server. My problem is I don't have the
> | > | 'connect' option under the 'printer actions' part on the printers
> webpage
> | > | ('Pause', 'Resume' and 'Cancel all Documents' are the only available
> | > options).
> | > |
> | > | Any help would be much appreciated.
> | > |
> | > | Peter.
> | > |
> | >
> | >
> |
>
>
.