Re: Remote Workspace Connection Problem
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Thu, 01 Sep 2005 12:47:05 GMT
Hi Siv,
How are you doing? Do you have chance to try my suggestion and get the
issue resolved?
What is more, I would like suggest that you perform further test to isolate
the issue:
1. Please connect the user notebook directly to the internet without
router, how about the result? If it work, that indicates incorrect router
configuration.
2. Please move the notebook to another place and connect to internet and
try to access RWW sites. How about the result?
3. Please try to logon to domain in the notebook using the user account,
try to test, how about the result?
4. Please try to logon to local in the notebook, try to test, how about the
result?
I am looking forward to your reply!
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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>From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Tue, 30 Aug 2005 05:27:27 GMT
>Subject: Re: Remote Workspace Connection Problem
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>Message-ID: <KzrGEOSrFHA.600@xxxxxxxxxxxxxxxxxxxxx>
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>Lines: 449
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>
>Hi Siv,
>
>Thanks for your update! I appreciate your time and efforts to the issue.
>
>For your all the information, I think the cause should be in the client
>workstation side. Please ensure you have configured the client computer
>network connection properly. Please try to connect the computer directly
to
>the internet not using router. How about the result?
>
>If the issue persists, please help me collect some information to further
>troubleshooting the issue:
>
>1. When did the issue happen? After the user input user name and password
>and click logon or other time. Please give me detail info.
>2. Please give me the screen shot of the error message.
>3. Please terminal to the computer and check if there is any error event
>logged in Event viewer. If so, please paste the accurate error info in the
>newsgroup.
>
>I am looking forward to your reply. I am always happy to be further
>assistance.
>
>Have a nice day!
>
>Best Regards,
>
>Jenny Wu
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security
>======================================================
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>When opening a new thread via the web interface, we recommend you check
the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In
doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: "Siv" <msnewsgroups@xxxxxxxxxxxxxxxxxxx>
>>References: <ueIRzj5nFHA.3960@xxxxxxxxxxxxxxxxxxxx>
><eL4f4uDpFHA.1204@xxxxxxxxxxxxxxxxxxxx>
><O8k8g#MpFHA.1372@xxxxxxxxxxxxxxxxxxxx>
><#YqLcRRpFHA.3304@xxxxxxxxxxxxxxxxxxxx>
><#1#B5C0pFHA.1088@xxxxxxxxxxxxxxxxxxxx>
><7j$#gSJrFHA.472@xxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Remote Workspace Connection Problem
>>Date: Mon, 29 Aug 2005 15:54:45 +0100
>>Lines: 353
>>X-Priority: 3
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>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>Message-ID: <OynuUmKrFHA.1204@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: gscomputing.demon.co.uk 80.176.232.253
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:148792
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Jenny,
>>
>>I don't think we are using ISA Server as the configuration runs through a
>>single NAT router, basically the server and all PCs are connected into a
>>switch which in turn is connected to a DrayTek vigor 2600g NAT router
>which
>>connects via ADSL to the Internet through our ISP (Demon Internet). The
>>Router is the default gateway. DHCP has been set up with a router record
>>which points to the router's IP Address.
>>
>>The reason I think that ISA is not running is when I created the Internet
>>Connection as part of the administrative tasks it asked me to choose the
>way
>>the internet access was configured in hardware terms, when I selected the
>>option that matched the above scenario it said that ISA wouldn't be
>>installed.
>>
>>I have found that when the user is on the inside of the network she can
>gain
>>access to the https://intranet.tamariskdesigns.co.uk/remote connection
>>without problem.
>>
>>When she operates at home it just comes back with an error. Her home
>setup
>>is that she connects via another vigor 2600G to the internet directly via
>>the same ISP (Demon) and she can also connect using a VPN Lan to Lan
>tunnel.
>>The internal network at her house is 192.168.1.0 and the Internal network
>at
>>her office is 192.168.0.0.
>>
>>In order that she can get her email, I have set up her hosts file so that
>>she has an entry:
>>
>>Server01.tamariskdesigns.local 192.168.0.26
>>
>>I had to do this because her box wouldn't resolve Server01 to the VPN
>remote
>>LAN address so she was getting Outlook complaining that it couldn't
>connect
>>to Server01.tamariskdesigns.local.
>>
>>I had thought of changing her Outlook server settings so that they used
an
>>IP Address rather than the name Server01 etc but as the Hosts file worked
>I
>>never changed that.
>>
>>Clearly her box cannot get via the internet into the Server01 or I
>wouldn't
>>have needed to force the route via the VPN. I have run the remote setup
>>disk on her PC (well I say disk, I just ran the setup program as she
>doesn't
>>have a floppy disk drive on her PC (*** This should be addressed by MS as
>>most laptops nowadays do not have a floppy drive yet the remote
connection
>>setup wizard insists on using a floppy!! ***).
>>
>>If you can figure out why she cannot connect without using the VPN I
would
>>be very keen to understand what it is that is stopping her logging in
>>remotely. It must be some setting on her laptop as I can log in remotely
>>from my home PC via the internet. I have the same setup as her, as I am
>>running XP Pro SP2, I am using a vigor2600g router that has a VPN Lan to
>Lan
>>tunnel that will connect if I request an IP address in the remote network
>>range (192.168.0.x) and I am running the same version browser.
>>
>>--
>>Siv
>>Martley, Near Worcester, UK.
>>
>>
>>""Jenny wu [MSFT]"" <v-yanniw@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>news:7j$%23gSJrFHA.472@xxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi Siv,
>>>
>>> I am sorry for the delayed response due to weekend. Please understand
>that
>>> the newsgroups are staffed weekdays by Microsoft Support professionals
to
>>> answer your systems and applications questions. Your understanding is
>>> greatly appreciated!
>>>
>>> Thanks for your update by mail! I am glad to know that things are
getting
>>> fine now. I appreciate your time and efforts to the issue and get this
>>> resolved.
>>>
>>> Currently there are big volume users using SBS and publishing RWW to
>>> internet, it is very convenience for us. Security risk exists every time
>>> and place we can protect our server security taking action but it is not
>>> absolute secure as we all know.
>>>
>>> I suggest that you install ISA in the SBS server to promote network
>>> security. If not, please ensure you use a router act as firewall to
>>> protect
>>> your server.
>>>
>>>
>>> The following information may be useful to understand ISA functions and
>>> configurations.
>>>
>>> ISA 2004:
>>>
>>> By default, ISA Server 2004 does not allow outbound access to the
>Internet
>>> and does not allow Internet hosts to access the firewall. However, a
>>> default firewall System Policy is installed that makes it possible for
>>> network management tasks to be completed. You can control inbound and
>>> outbound access by user and group, program, source and destination, and
>>> schedule.
>>>
>>> Firewall policy specifies:
>>> ** The sites and the content that are accessible.
>>> ** If a particular protocol is accessible for inbound and outbound
>>> communication.
>>> ** If communication between specified IP addresses is permitted by using
>>> specified protocols and ports.
>>>
>>> *Note: The ISA Server 2004 Access Policy represents an ordered list.
>>> Policies are processed from top to bottom. This is a significant change
>>> from way ISA Server 2000 processed Access Policy. By default, the System
>>> Policy represents a default list of rules that controls access to and
>from
>>> the ISA Server 2004 firewall.
>>>
>>> Please refer to the following KB articles to get detail information:
>>> 867483 How to configure networks in ISA Server 2004
>>> http://support.microsoft.com/?id=867483
>>>
>>> 838362 Address translation rules and policy rules in a multi-networked
>>> environment in ISA Server 2004
>>> http://support.microsoft.com/kb/838362/
>>>
>>> 838242 How to publish a Web server on a perimeter network by using ISA
>>> Server 2004
>>> http://support.microsoft.com/kb/838242/
>>>
>>> 840614 How to install and use certificates for SSL connections in ISA
>>> Server
>>> http://support.microsoft.com/?id=840614
>>>
>>> 838244 How to configure a certificate for use with a Web publishing
rule
>>> in
>>> ISA
>>> http://support.microsoft.com/?id=838244
>>>
>>> 838252 How to configure Web publishing rules to host multiple Web sites
>>> with
>>> http://support.microsoft.com/?id=838252
>>>
>>> ISA 2000:
>>>
>>> How To Configure the Web Publishing Service to Work with Internet
>Security
>>> and Acceleration Server in Windows Server 2003
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;323426
>>>
>>> 840614 How to install and use certificates for SSL connections in ISA
>>> Server
>>> http://support.microsoft.com/?id=840614
>>>
>>> What is more, if you want to publish http://Companyweb to the Internet,
>>> you
>>> can refer to the following KB article:
>>> How to publish http://Companyweb to the Internet by using ISA Server
2000
>>> on a server that is running Windows Small Business Server 2003, Premium
>>> Edition
>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;838304
>>>
>>> You can get more info in the ISA Server home page:
>>> http://www.microsoft.com/isaserver/default.mspx
>>>
>>> Please feel free to post back when you need further assistance on this
>>> issue and we are glad to help. I am looking forward to your reply!
>>>
>>> Have a nice day!
>>>
>>> Best Regards,
>>>
>>> Jenny Wu
>>> Microsoft CSS Online Newsgroup Support
>>> Get Secure! - www.microsoft.com/security
>>> ======================================================
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
>corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
>manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
are
>>> any updates in your thread. When responding to posts via your
newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ======================================================
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: "Jenny wu [MSFT]" <v-yanniw@xxxxxxxxxxxxx>
>>>>References: <ueIRzj5nFHA.3960@xxxxxxxxxxxxxxxxxxxx>
>>> <eL4f4uDpFHA.1204@xxxxxxxxxxxxxxxxxxxx>
>>> <O8k8g#MpFHA.1372@xxxxxxxxxxxxxxxxxxxx>
>>> <#YqLcRRpFHA.3304@xxxxxxxxxxxxxxxxxxxx>
>>>>Subject: Re: Remote Workspace Connection Problem
>>>>Date: Tue, 23 Aug 2005 01:41:09 +0800
>>>>Lines: 128
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2800.1506
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1506
>>>>Message-ID: <#1#B5C0pFHA.1088@xxxxxxxxxxxxxxxxxxxx>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: 60.63.149.228
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146700
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>Hi Siv,
>>>>
>>>>Thanks for your update!
>>>>
>>>>I am sorry for the delayed response due to weekend. Please understand
>that
>>>>the newsgroups are staffed weekdays by Microsoft Support professionals
to
>>>>answer your systems and applications questions. Your understanding is
>>>>greatly appreciated!
>>>>
>>>>If the client failed to connect the SBS server using telnet, that
>>>>indicates
>>>>the workstation network connection has somthing wrong.please help me
>>> collect
>>>>some information reqired in my response mail so that i can give you
>>>>efficient resolution.
>>>>
>>>>I appreciate your time and effort to perform test. I am looking forward
>to
>>>>you!
>>>>
>>>>Have a nice weekend!
>>>>
>>>>Best Regards,
>>>>
>>>>Jenny Wu
>>>>Microsoft CSS Online Newsgroup Support
>>>>Get Secure! - www.microsoft.com/security
>>>>======================================================
>>>>This newsgroup only focuses on SBS technical issues. If you have issues
>>>>regarding other Microsoft products, you'd better post in the
>corresponding
>>>>newsgroups so that they can be resolved in an efficient and timely
>manner.
>>>>You can locate the newsgroup here:
>>>>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>
>>>>When opening a new thread via the web interface, we recommend you check
>>>>the
>>>>"Notify me of replies" box to receive e-mail notifications when there
are
>>>>any updates in your thread. When responding to posts via your
newsreader,
>>>>please "Reply to Group" so that others may learn and benefit from your
>>>>issue.
>>>>
>>>>Microsoft engineers can only focus on one issue per thread. Although we
>>>>provide other information for your reference, we recommend you post
>>>>different incidents in different threads to keep the thread clean. In
>>>>doing
>>>>so, it will ensure your issues are resolved in a timely manner.
>>>>
>>>>For urgent issues, you may want to contact Microsoft CSS directly.
Please
>>>>check http://support.microsoft.com for regional support phone numbers.
>>>>
>>>>Any input or comments in this thread are highly appreciated.
>>>>======================================================
>>>>This posting is provided "AS IS" with no warranties, and confers no
>>>>rights.
>>>>
>>>>-------------------------------------------
>>>>"Siv" <msnewsgroups@xxxxxxxxxxxxxxxxxxx> дÈëÓʼþ
>>>>news:%23YqLcRRpFHA.3304@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> Jenny,
>>>>> Unfortunately I can't speak to the user at the moment 12:18AM Saturday
>>>>20th
>>>>> August in UK, but I will get her to try this.
>>>>> If Telnet doesn't work what is the remedy??
>>>>>
>>>>> Thanks
>>>>> --
>>>>> Siv
>>>>> Martley, Near Worcester, UK.
>>>>> "Jenny wu (MSFT)" <v-yanniw@xxxxxxxxxxxxx> wrote in message
>>>>> news:O8k8g%23MpFHA.1372@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> > Hi, Siv,
>>>>> >
>>>>> > Thanks for your additional information.
>>>>> >
>>>>> > I think your staff member maybe cannot use HTTPS protocol to
>>> communicate
>>>>> > with your sbs. please try the following command to test:
>>>>> >
>>>>> > telnet <sbs> 443
>>>>> >
>>>>> > which <sbs> is your sbs server. If it failed to connect to your
>>>>> > server,
>>>>> > then please check out your network connection.
>>>>> >
>>>>> > I am looking for your result, and I will try my best to assist your
>>>>solve
>>>>> > this issue.
>>>>> >
>>>>> >
>>>>> > Have a nice weekend!
>>>>> >
>>>>> > Best Regards,
>>>>> >
>>>>> > Jenny Wu
>>>>> > Microsoft CSS Online Newsgroup Support
>>>>> > Get Secure! - www.microsoft.com/security
>>>>> > ======================================================
>>>>> > This newsgroup only focuses on SBS technical issues. If you have
>>>>> > issues
>>>>> > regarding other Microsoft products, you'd better post in the
>>>>corresponding
>>>>> > newsgroups so that they can be resolved in an efficient and timely
>>>>manner.
>>>>> > You can locate the newsgroup here:
>>>>> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>> >
>>>>> > When opening a new thread via the web interface, we recommend you
>>>>> > check
>>>>> > the
>>>>> > "Notify me of replies" box to receive e-mail notifications when
there
>>>>are
>>>>> > any updates in your thread. When responding to posts via your
>>>>newsreader,
>>>>> > please "Reply to Group" so that others may learn and benefit from
>your
>>>>> > issue.
>>>>> >
>>>>> > Microsoft engineers can only focus on one issue per thread.
Although
>>>>> > we
>>>>> > provide other information for your reference, we recommend you post
>>>>> > different incidents in different threads to keep the thread clean.
In
>>>>> > doing
>>>>> > so, it will ensure your issues are resolved in a timely manner.
>>>>> >
>>>>> > For urgent issues, you may want to contact Microsoft CSS directly.
>>>>Please
>>>>> > check http://support.microsoft.com for regional support phone
>numbers.
>>>>> >
>>>>> > Any input or comments in this thread are highly appreciated.
>>>>> > ======================================================
>>>>> > This posting is provided "AS IS" with no warranties, and confers no
>>>>> > rights.
>>>>> >
>>>>> >
>>>>> >
>>>>> >
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>
>
.
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