Re: Remote User Access refused
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Thu, 01 Sep 2005 04:00:40 GMT
Hi Johnk,
What is more, I would like to show detail steps to use Network monitor
utility to capture the packages between the server and the clients for
further analyze the issue:
A. Install the network monitor utility on the SBS server and the client
workstation:
* For SBS server: open Add/Remove programs in Control panel. Click
'Add/Remove Windows Components' and select 'Management and Monitoring
Tools'\''Network Monitor Tools. Insert the Windows server CD to finish the
installation.
* For Windows Client:
i. Download the ZIP file at
ftp://ftp.microsoft.com/pss/tools/netmon/netmon2.zip (about 4MB).
ii. Extract both of the following two files in netmon2.zip to a folder:
" qfesetup.EXE
" license.txt
Note: The password is trace; The installation will fail if you directly run
the execute file within netmon2.zip.
iii. Run QFESETUP.EXE and follow the wizard to proceed with the
installation.
iv. Run the network monitor from C:\Documents and Settings\All Users\Start
Menu\Programs\Administrative Tools\Network Analysis Tools\Network Monitor
B. On the SBS server, open 'Network Monitor' in 'Administrative Tools'. The
first time you run the tool, a dialog box will prompt and ask you select
the monitored NIC. Please select the Internal NIC of the SBS server and
click OK.
C. In the window, click 'Capture'->'Buffer Settings'. Set the buffer size
to 10MB. Set the frame size to 'Full' and click 'OK'.
D. Go to the Windows XP client. Open Network monitor program. Also select
the monitored NIC and set the buffer size to 10MB.
E. Go to the SBS server. Click 'Capture'->'Start'. Go to the client
workstation, also click 'Capture'->'Start'. The network monitor will
capture the traffic on the workstation's NIC.
F. Access the RWW site from the external network. Try to establish the RDP
session with the internal workstation.
G. After reproducing the problem, go back to the SBS server. Click
'Capture'->'Stop'. Click 'File'->'Save as'. Save the file as Internal.cap
H. Go to the workstation; click 'Capture'->'Stop'. Click 'File'->'Save as'.
Save the file as workstation.cap
I.Compress the files (for example, winzip) and send the packages to me at
v-yanniw@xxxxxxxxxxxxx
I appreciate your time and efforts to test. I am looking forward to your
reply!
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Reply-To: "Jenny Wu \(MSFT\)" <v-yanniw@xxxxxxxxxxxxx>
>From: "Jenny Wu \(MSFT\)" <v-yanniw@xxxxxxxxxxxxx>
>References: <430e13d2.23277078@xxxxxxxxxxxxxxxxxxxxxx>
<fX344TkqFHA.472@xxxxxxxxxxxxxxxxxxxxx>
<430ff183.1422156@xxxxxxxxxxxxxxxxxxxxxx>
<4Jr06sJrFHA.3076@xxxxxxxxxxxxxxxxxxxxx>
<43152640.4840625@xxxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: Remote User Access refused
>Date: Thu, 1 Sep 2005 01:45:55 +0800
>Lines: 298
>X-Priority: 3
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>Newsgroups: microsoft.public.windows.server.sbs
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>
>Hi,
>
>
>
>Thanks for your update! I appreciate your time and efforts to the issue.
>
>
>
>Please kindly perform some test to further isolate the issue:
>
>
>
>1. Try to use the user account access RWW from any other remote
>computer, does the issue happen?
>
>
>
>2. Try to use a domain admin user account logon the notebook and try
>to test, how about the result?
>
>
>
>3. Try to recreate the user account and make sure the user account
>doesn¡¯t belong to Power User group or Remote Access group. Try to test,
how
>about the result?
>
>
>
>4. Can you give me the screen shot when the issue happened?
>
>
>
>5. Can you find any other error event log in Event Viewer? If so,
>please paste me the accurate error info.
>
>
>
>6. Please help me collect net traffic information using network
>monitor tool (NETMON).
>
>
>
>Please refer to the following the link to get the tool info:
>
>Network Monitor
>
>http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/Serv
erHelp/ad2b59d1-0fb8-45e3-9055-a5aeba8817a9.mspx
>
>
>
>*Note:
>
>
>
>Make sure the client and server machines are relatively synched up on
their
>clocks. If the clocks are not synchronized you can use the following
command
>to synch them:
>
>
>
>Net time <<\\machinenamewewanttosynchwith>> /set /yes
>
>
>
>This is very useful because it eliminates calculating the time differences
>in situations where you are trying figure out how long something took.
>
>
>
>And please save the .CAP file and add all the info I required to a zip
file
>and send to my mailbox: v-yanniw@xxxxxxxxxxxxx
>
>
>
>
>
>I am looking forward to your reply!
>
>
>
>Have a nice day!
>
>
>
>Best Regards,
>
>
>
>Jenny Wu
>
>
>
>Microsoft CSS Online Newsgroup Support
>
>Get Secure! - www.microsoft.com/security
>
>======================================================
>
>This newsgroup only focuses on SBS technical issues. If you have issues
>
>regarding other Microsoft products, you'd better post in the corresponding
>
>newsgroups so that they can be resolved in an efficient and timely manner.
>
>You can locate the newsgroup here:
>
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>
>
>When opening a new thread via the web interface, we recommend you check the
>
>"Notify me of replies" box to receive e-mail notifications when there are
>
>any updates in your thread. When responding to posts via your newsreader,
>
>please "Reply to Group" so that others may learn and benefit from your
>
>issue.
>
>
>
>Microsoft engineers can only focus on one issue per thread. Although we
>
>provide other information for your reference, we recommend you post
>
>different incidents in different threads to keep the thread clean. In doing
>
>so, it will ensure your issues are resolved in a timely manner.
>
>
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>
>check http://support.microsoft.com for regional support phone numbers.
>
>
>
>Any input or comments in this thread are highly appreciated.
>
>======================================================
>
>
>
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>"John F Kappler" <johnk@xxxxxxxxxxxxxx> wrote in message
>news:43152640.4840625@xxxxxxxxxxxxxxxxxxxxxxxxx
>> Hi again.
>>
>> Thanks for your response. The problem has now been solved and the only
>> thing we changed was the configure remote access settings as per
>> Q262357.
>>
>> Still cant understand why it only affected one Notebook though!
>>
>> Thanks again for your time.
>>
>> JohnK
>>
>> On Mon, 29 Aug 2005 13:11:54 GMT, v-yanniw@xxxxxxxxxxxxxxxxxxxx
>> ("Jenny wu [MSFT]") wrote:
>>
>>>Hi Johnk,
>>>
>>>I am sorry for the delayed response due to weekend. Please understand
that
>>>the newsgroups are staffed weekdays by Microsoft Support professionals to
>>>answer your systems and applications questions. Your understanding is
>>>greatly appreciated!
>>>
>>>Thanks for your update! I appreciate your time and efforts to the issue.
>>>
>>>1. Please confirm with me if only the user has the issue.
>>>Please ensure you have configured gateway, router, external NIC and
>>>internal NIC properly and open ports 443, 4152.
>>>
>>>2. The KB article Q262357 can apply to Windows Xp PC, please try to test,
>>>how about the result?
>>>
>>>If the issue persists, please try to follow below steps to try to
>>>troubleshooting the issue:
>>>
>>>1. Please try to change the user permission to refresh the user account.
>>>Server Management -> Users -> Change User Permissions to refresh the user
>>>account
>>>Try to test, how about the result?
>>>
>>>2. Please try to disconnect the notebook from domain and then rejoin the
>>>domain, how about the result?
>>>
>>>If the issue persists, please help me collect information in my previous
>>>information. I appreciate your time and efforts. I am looking forward to
>>>your reply!
>>>
>>>Have a nice day!
>>>
>>>Best Regards,
>>>
>>>Jenny Wu
>>>Microsoft CSS Online Newsgroup Support
>>>Get Secure! - www.microsoft.com/security
>>>======================================================
>>>This newsgroup only focuses on SBS technical issues. If you have issues
>>>regarding other Microsoft products, you'd better post in the
corresponding
>>>newsgroups so that they can be resolved in an efficient and timely
manner.
>>>You can locate the newsgroup here:
>>>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>
>>>When opening a new thread via the web interface, we recommend you check
>>>the
>>>"Notify me of replies" box to receive e-mail notifications when there are
>>>any updates in your thread. When responding to posts via your newsreader,
>>>please "Reply to Group" so that others may learn and benefit from your
>>>issue.
>>>
>>>Microsoft engineers can only focus on one issue per thread. Although we
>>>provide other information for your reference, we recommend you post
>>>different incidents in different threads to keep the thread clean. In
>>>doing
>>>so, it will ensure your issues are resolved in a timely manner.
>>>
>>>For urgent issues, you may want to contact Microsoft CSS directly. Please
>>>check http://support.microsoft.com for regional support phone numbers.
>>>
>>>Any input or comments in this thread are highly appreciated.
>>>======================================================
>>>This posting is provided "AS IS" with no warranties, and confers no
>>>rights.
>>>
>>>--------------------
>>>>NNTP-Posting-Date: Fri, 26 Aug 2005 23:59:27 -0500
>>>>From: johnk@xxxxxxxxxxxxxx (John F Kappler)
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>Subject: Re: Remote User Access refused
>>>>Date: Sat, 27 Aug 2005 04:59:32 GMT
>>>>Message-ID: <430ff183.1422156@xxxxxxxxxxxxxxxxxxxxxx>
>>>>References: <430e13d2.23277078@xxxxxxxxxxxxxxxxxxxxxx>
>>><fX344TkqFHA.472@xxxxxxxxxxxxxxxxxxxxx>
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>>>>
>>>>Thank-you very much for your reply.
>>>>
>>>>To answer some of your questions....
>>>>
>>>>I dont think scenario i) applies.
>>>>
>>>>There are several Notebooks in this office, and when here they are
>>>>connected to the server via the LAN.
>>>>
>>>>When they are out of the office, the connect to the internet via
>>>>whatever service they can, and then use the ConnecttoServer icon
>>>>(sorry, I cant remember the exact wording, as I dont have access to a
>>>>Notebook at this time(. This icon was installed on the desktop as part
>>>>of the running of ConnectComputer when the users and their notebooks
>>>>were added to the SBS server user list.
>>>>
>>>>Most users find that this works fine and can get to the server
>>>>remotely.
>>>>
>>>>However, one user (its always the most senior!) gets the error message
>>>>after entering his username and password.
>>>>
>>>>I've checked his User Properties on the server and they look exactly
>>>>the same as the other mobile users.
>>>>
>>>>Unfortunately I cant do any more checks on his notebook at present as
>>>>the user is travelling at this time.
>>>>
>>>>I will go through the rest of your recommendations and look at the log
>>>>files as soon as i can.
>>>>
>>>>Thanks again,
>>>>
>>>>JohnK
>>>>
>>>
>>
>
>
>
.
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- From: Jenny Wu \(MSFT\)
- Re: Remote User Access refused
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