Re: Outlook can't collect POP3 mail, OE can
- From: "Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 31 Aug 2005 11:44:52 -0400
I'm at a complete loss here. It seems that it's not the firewall because of
the 2k box, and not ISA because of OE. I'm with you on the fact that this
started at SP1 install, but I really don't see how it can be SP1 related on
something that effects Outlook but not OE.
IIRC there's a way to open the properties of the POP connection in Outlook
and do a test of the connection. That should give you an idea of where the
process is failing - it may even point you to the exact issue. I'm sure
you've verified that the pop server information is entered exactly the same
in Outlook as it is in the OE connection that works? Can you ping the pop
server from the workstation?
Another thing I'd try is to create a new mail profile from scratch to see if
it'll work then. And, make sure Outlook is fully patched by running Office
Update or Microsoft Update on the machine.
"Andrew H" <ajhpms@xxxxxxxxxxx> wrote in message
news:df40c2$l7u$1@xxxxxxxxxxxxxxxxxxxxx
> Hi Dave
>
> What should I be looking for in the Windows Firewall? I also have the
> same experience on a Windows 2000 workstation at this site, so I'm not too
> sure it's Windows Firewall related. On my own SBS system, my workstation
> has the Windows firewall activated as per group policy, but there's
> nothing in the exception list for either Outlook or OE, and both work
> fine.
>
> Re your suggestion to switch to the POP connector - my personal preference
> would be to do so, but the user is a company director and wants to be able
> to manually initiate the process through Outlook, and gets uncomfortable
> with the idea the server is doing it for him. He also accesses this POP3
> server from outside the office when travelling with his notebook, so I
> guess he's got used to the way that works. Anyhow, it all worked pre SP1.
>
> Regards
>
> Andrew
>
>
>
> "Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx> wrote in
> message news:ON$H$kZrFHA.2540@xxxxxxxxxxxxxxxxxxxxxxx
>> You could check the Windows Firewall on the workstations. There's an
>> SBS-specific patch related to the Windows Firewall that would have been
>> installed by SP1 if you didn't already have it - otherwise, the Windows
>> XP SP2 firewall would have been disabled. I'm not sure why that would
>> block Outlook but not OE, but at least if it's that it should be readily
>> apparent if you look in the firewall exceptions.
>>
>> How about switching to the POP connector so you can configure and support
>> all this centrally?
>>
>>
>> "Andrew H" <ajhpms@xxxxxxxxxxx> wrote in message
>> news:OOiAM7WrFHA.3796@xxxxxxxxxxxxxxxxxxxxxxx
>>>I have a user who, previous to the SBS SP1 upgrade, collected POP3 email
>>> from an external server using Outlook from his workstation. Since SP1,
>>> this
>>> no longer works - the message is that the POP3 server can be found, but
>>> there's no responce from the server, check the ports or SSL information.
>>>
>>> I don't believe that it's an ISA firewall issue since the same mail can
>>> be
>>> sucessfully collected from Outlook Express using the identical
>>> configuration
>>> settings.
>>>
>>> Any suggestions as to why OE would work, but Outlook would not?
>>>
>>>
>>
>>
>
>
.
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