Re: Remote Web Workplace problem
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Wed, 31 Aug 2005 01:43:13 GMT
Hi Mike,
Thanks for your update by mail!
Ok, I will wait for you . If there is anything unclear with my previous
reply, please do not hesitate to let me know. I will stand by and want for
your reply.
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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>From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 26 Aug 2005 08:12:47 GMT
>Subject: Re: Remote Web Workplace problem
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>Hi,
>
>Thanks for posting here! Also thanks for SuperGumby's input.
>
>For your description, I understand that the issue is: you have a user who
>got error when using RWW. If I am off base, please don't hesitate to let
me
>know.
>
>Suggestion 1:
>Firstly, please ensure you have added the SBS Site (http://FQDN/*) in
>trusted site in IE. You can refer to the following steps:
>
>a. Start Internet Explorer.
>b. On the Tools menu, click Internet Options.
>c. On the Security tab, click Local intranet zone, and then click Sites.
>d. Click Advanced.
>e. In the Add this Web site to the zone box, type the ConnectComputer
>server's IP address or the ConnectComputer server's FQDN, and then click
>Add.
>
>*Note: You must type the ConnectComputer server's IP address or the
>ConnectComputer server's FQDN in the http://IP address or http://FQDN
>format.
>f. Click OK, click OK, and then click OK.
>
>Suggestion 2:
>When you select or click Connect to connect to the machine, the browser is
>going to attempt to download a Microsoft Remote Desktop ActiveX control
>from the server to the client. That''s going to be if the client does not
>already have it installed. The actual file that is downloading is located
>under the %systemroot%\Inetpub\Remote directory, and it''s called
>Msrdp.cab. After it''s installed, it will be installed to the client under
>whatever their Windows directory is, %windir%\Downloaded Program
>Files\Microsoft RDP Client Control.
>
>Regarding to your error message, you can re-download the Msrdp.cab to
>client PC or copy the file from server to the client PC manually.
>
>If the control cannot be downloaded, you''re going to be returned to the
>main menu with the following error. It will say, "This portion of the
>Remote Web Workplace requires the Microsoft Remote Desktop ActiveX
control.
>Your browser''s security settings may be preventing you from downloading
>the ActiveX controls. Adjust these settings, and try to connect again."
>That''s a signal to maybe check some of the security settings in Internet
>Explorer. Please try the following steps:
>
>A. Open Internet Explorer, click Internet Options on the Tools menu.
>B. Click the Security tab, select Internet and click Custom Level.
>C. Select Prompt or Enable for Download signed ActiveX controls and
>Download unsigned ActiveX controls.
>D. Click OK. Restart IE and have a test.
>
>**Please note that you need to be a local admin to install Active X
>controls. I recommend logging in as an admin, installing the ActiveX
>control, then logging in as the regular user to use the RWW or anything
>else.
>
>Hope above information helps! I am currently standing by for you about the
>test result. I am always happy to be of further assistance.
>
>Have a nice day!
>
>Best Regards,
>
>Jenny Wu
>Microsoft CSS Online Newsgroup Support
>Get Secure! - www.microsoft.com/security
>======================================================
>This newsgroup only focuses on SBS technical issues. If you have issues
>regarding other Microsoft products, you'd better post in the corresponding
>newsgroups so that they can be resolved in an efficient and timely manner.
>You can locate the newsgroup here:
>http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
>When opening a new thread via the web interface, we recommend you check
the
>"Notify me of replies" box to receive e-mail notifications when there are
>any updates in your thread. When responding to posts via your newsreader,
>please "Reply to Group" so that others may learn and benefit from your
>issue.
>
>Microsoft engineers can only focus on one issue per thread. Although we
>provide other information for your reference, we recommend you post
>different incidents in different threads to keep the thread clean. In
doing
>so, it will ensure your issues are resolved in a timely manner.
>
>For urgent issues, you may want to contact Microsoft CSS directly. Please
>check http://support.microsoft.com for regional support phone numbers.
>
>Any input or comments in this thread are highly appreciated.
>======================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>--------------------
>>From: "SuperGumby [SBS MVP]" <not@xxxxxxxxxxx>
>>References: <1125000551.523435.179840@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>>Subject: Re: Remote Web Workplace problem
>>Date: Fri, 26 Aug 2005 07:08:00 +1000
>>Lines: 18
>>X-Priority: 3
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>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I haven't seen this problem but something I'd be looking at is the gzip
>IIS
>>compression.
>>
>>FIX: IIS 6.0 compression corruption causes access violations
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;831464
>>
>><mdebyah@xxxxxxxxxxxxxxxxxxx> wrote in message
>>news:1125000551.523435.179840@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>> Hello all,
>>> Several of my users are using RWW with no problems. A person who has
>>> never used it before is now trying to use it and is having problems.
>>> She can log in, but it keeps giving an error message about 'there is a
>>> problem with the file msrdp.cab' and then it just does nothing. I've
>>> researched this one as much as I can and am hoping that someone here
>>> can help. Thanks.
>>>
>>
>>
>>
>
>
.
- References:
- Remote Web Workplace problem
- From: mdebyah
- Re: Remote Web Workplace problem
- From: SuperGumby [SBS MVP]
- Re: Remote Web Workplace problem
- From: "Jenny wu [MSFT]"
- Remote Web Workplace problem
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