Enable remote Control? (Revisited)
- From: "Brcobrem" <Brcobrem@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 30 Aug 2005 15:15:04 -0700
Hi,
I ran across a post in Google Groups that mirrored a question that I was
trying to resolve myself. I cannot locate the original post in this group,
but I had some thoughts on it that may benefit others. Immediately below is
my private reply to Jeff Teel's 4/12/05 post in this group. Below that is the
original post. For what it's worth. . .
Regards,
Brocobrem
************************************************
Hi Jeff,
I too was scratching my head about the “Remote Control” tab in an SBS 2003’s
User’s “Profile”. Here’s what I have learned about it.
As you probably know, SBS will allow two users to use Terminal Server Client
(aka “Remote Desktop Client”) to access the SBS server simultaneously in
“Administrative Mode”. The “Allow logon to terminal server” option must be
checked as well on the “Terminal Services Profile” tab of the User’s profile.
So if you use the Remote Desktop client (not IIS’s “Remote Workplace”) to
log into the server, then have someone else log into the server also via
Remote Desktop client, you can go into “Terminal Services Manager” and you
will see that person’s session (as well as yours too). As I recall, you right
click on the User’s session to “monitor” or “interact” with it.
I’ve installed SBS since it’s inception. The beauty of it is it’s power and
low price. The ugly is that it’s components present user interfaces that do
not make immediate sense to someone who has solely worked with SBS. This
“Remote Tab” is very prominent in the User Profile properties, yet it has
little application for the average SBS administrator. In SBS, that tab should
be documented better imho. The “Help” for the tab should clarify that this is
a “server only” function in SBS. Everyone is not familiar with Microsoft’s
stand alone product “Terminal Server”, where I’m sure that tab provides big
benefits.
Hope that helps. . .
******************************************
Enable remote Control?
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Jeff Teel Apr 12, 6:27 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Jeff Teel" <jdt...@xxxxxxxxxxxx> - Find messages by this author
Date: Tue, 12 Apr 2005 17:27:41 -0500
Local: Tues, Apr 12 2005 6:27 pm
Subject: Enable remote Control?
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In user properties on SBS2003 there is a tab named Remote Control. There is
an option to set the level of control you want to have over the users
session to either "View the users session" or "Interact with the users
session". Are these options referring to remote desktop or can the server
admin watch a client session as they work on their machine? Or is it
something totally different?
Thanks
Jeff
Mark Apr 12, 8:54 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Mark" <i...@xxxxxxxxxxxxxxxxxxx> - Find messages by this author
Date: Tue, 12 Apr 2005 20:54:52 -0400
Local: Tues, Apr 12 2005 8:54 pm
Subject: Re: Enable remote Control?
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the only way to watch a client PC is with VNC.
"Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
news:%23W%23jt76PFHA.648@xxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
> In user properties on SBS2003 there is a tab named Remote Control. There
> is an option to set the level of control you want to have over the users
> session to either "View the users session" or "Interact with the users
> session". Are these options referring to remote desktop or can the server
> admin watch a client session as they work on their machine? Or is it
> something totally different?
> Thanks
> Jeff
Jeff Teel Apr 12, 9:16 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Jeff Teel" <jdt...@xxxxxxxxxxxx> - Find messages by this author
Date: Tue, 12 Apr 2005 20:16:44 -0500
Local: Tues, Apr 12 2005 9:16 pm
Subject: Re: Enable remote Control?
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What are the options that I asked abut referring to and what is VNC?
"Mark" <i...@xxxxxxxxxxxxxxxxxxx> wrote in message
news:uWyFoN8PFHA.1388@xxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
> the only way to watch a client PC is with VNC.
> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
> news:%23W%23jt76PFHA.648@xxxxxxxxxxxxxxxxxxxxxxx
>> In user properties on SBS2003 there is a tab named Remote Control. There
>> is an option to set the level of control you want to have over the users
>> session to either "View the users session" or "Interact with the users
>> session". Are these options referring to remote desktop or can the server
>> admin watch a client session as they work on their machine? Or is it
>> something totally different?
>> Thanks
>> Jeff
Rick F Apr 12, 10:50 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Rick F" <rick.REM...@xxxxxxxxxxxxxxxx> - Find messages by this author
Date: Tue, 12 Apr 2005 21:50:27 -0500
Local: Tues, Apr 12 2005 10:50 pm
Subject: Re: Enable remote Control?
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I believe those options are for a terminal server and not their desktop on
the workstation. VNC is another product not by Microsoft that allows an
adminstrator to take control and both you and the user can watch the screen
at the same time. VNC is usually free. I've been using TightVNC at
www.tightvnc.com
Also Remote Assistance when initiated by the end user will allow an
administrator access to the desktop where both of you can watch the same
thing. So for Mark to say that VNC is the only way, he is incorrect plus
there is plenty of other products that do this too besides VNC.
--
Rick Faria - MCSE / A+
RDF Technical Services - www.rdfts.com
Email: support at rdfts dot com
"Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
news:en822Z8PFHA.2972@xxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
> What are the options that I asked abut referring to and what is VNC?
> "Mark" <i...@xxxxxxxxxxxxxxxxxxx> wrote in message
> news:uWyFoN8PFHA.1388@xxxxxxxxxxxxxxxxxxxxxxx
>> the only way to watch a client PC is with VNC.
>> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
>> news:%23W%23jt76PFHA.648@xxxxxxxxxxxxxxxxxxxxxxx
>>> In user properties on SBS2003 there is a tab named Remote Control. There
>>> is an option to set the level of control you want to have over the users
>>> session to either "View the users session" or "Interact with the users
>>> session". Are these options referring to remote desktop or can the
>>> server admin watch a client session as they work on their machine? Or is
>>> it something totally different?
>>> Thanks
>>> Jeff
Jeff Teel Apr 12, 11:35 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Jeff Teel" <jdt...@xxxxxxxxxxxx> - Find messages by this author
Date: Tue, 12 Apr 2005 22:35:50 -0500
Local: Tues, Apr 12 2005 11:35 pm
Subject: Re: Enable remote Control?
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Thanks Rick
After looking at those setting options I thought maybe Microsoft included
something like VNC with SBS 2003.
A few months ago I tested a product named NetSupport Manager that must be
like what the TightVNC product you are referring to. It was a very nice
product with the ability to watch multiple desktops at the same time if you
wanted to. The problem was it was very pricy too. I was overkill for what I
would need so I passed on that one.
Thanks for everyone's input
Jeff
"Rick F" <rick.REM...@xxxxxxxxxxxxxxxx> wrote in message
news:uwa1NO9PFHA.3988@xxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
>I believe those options are for a terminal server and not their desktop on
>the workstation. VNC is another product not by Microsoft that allows an
>adminstrator to take control and both you and the user can watch the screen
>at the same time. VNC is usually free. I've been using TightVNC at
>www.tightvnc.com
> Also Remote Assistance when initiated by the end user will allow an
> administrator access to the desktop where both of you can watch the same
> thing. So for Mark to say that VNC is the only way, he is incorrect plus
> there is plenty of other products that do this too besides VNC.
> --
> Rick Faria - MCSE / A+
> RDF Technical Services - www.rdfts.com
> Email: support at rdfts dot com
> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
> news:en822Z8PFHA.2972@xxxxxxxxxxxxxxxxxxxxxxx
>> What are the options that I asked abut referring to and what is VNC?
>> "Mark" <i...@xxxxxxxxxxxxxxxxxxx> wrote in message
>> news:uWyFoN8PFHA.1388@xxxxxxxxxxxxxxxxxxxxxxx
>>> the only way to watch a client PC is with VNC.
>>> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
>>> news:%23W%23jt76PFHA.648@xxxxxxxxxxxxxxxxxxxxxxx
>>>> In user properties on SBS2003 there is a tab named Remote Control.
>>>> There is an option to set the level of control you want to have over
>>>> the users session to either "View the users session" or "Interact with
>>>> the users session". Are these options referring to remote desktop or
>>>> can the server admin watch a client session as they work on their
>>>> machine? Or is it something totally different?
>>>> Thanks
>>>> Jeff
"Charles Yang [MSFT]" Apr 13, 4:35 am show options
Newsgroups: microsoft.public.windows.server.sbs
From: v-cha...@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]") - Find messages
by this author
Date: Wed, 13 Apr 2005 08:35:55 GMT
Local: Wed, Apr 13 2005 4:35 am
Subject: Re: Enable remote Control?
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Hi Jeff,
Welcome to the SBS newsgroup.
According to your description, I understand that you want to know detailed
information of the remote control tab in the user properties opinion. If I
am off base, please let me know.
Generally speaking, this tab is used to enable the Administrator role on
the sessions. If you choose the interact with the session, this user's
session can be actively controlled by your keyboard and mouse, VNC is
Virtual Network Computing which is used to monitor the remote session. As
your convenience, you can also use the shadow command to monitor the remote
session. Here I would like to offer you more documents:
320191 HOW TO: Use the SHADOW Command to Remotely Monitor an Active Session
of
http://support.microsoft.com/?id=320191
278845 How to Connect to and Shadow the Console Session with Windows Server
http://support.microsoft.com/?id=278845
232792 HOW TO: Use the Terminal Services Remote Control Feature
http://support.microsoft.com/?id=232792
Hope the above information helpful, if you have any further concerns,
please let me know. I am standing by to help you.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
Mark Apr 13, 8:11 am show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Mark" <i...@xxxxxxxxxxxxxxxxxxx> - Find messages by this author
Date: Wed, 13 Apr 2005 08:11:17 -0400
Local: Wed, Apr 13 2005 8:11 am
Subject: Re: Enable remote Control?
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the only way meaning, no remote control using RDP but true, vnc is not the
only way, just the cheapest, most popular, most portable, and the only one
that you can deploy from another machine and have removed when you log off
(using STRCM)
"Rick F" <rick.REM...@xxxxxxxxxxxxxxxx> wrote in message
news:uwa1NO9PFHA.3988@xxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
>I believe those options are for a terminal server and not their desktop on
>the workstation. VNC is another product not by Microsoft that allows an
>adminstrator to take control and both you and the user can watch the screen
>at the same time. VNC is usually free. I've been using TightVNC at
>www.tightvnc.com
> Also Remote Assistance when initiated by the end user will allow an
> administrator access to the desktop where both of you can watch the same
> thing. So for Mark to say that VNC is the only way, he is incorrect plus
> there is plenty of other products that do this too besides VNC.
> --
> Rick Faria - MCSE / A+
> RDF Technical Services - www.rdfts.com
> Email: support at rdfts dot com
> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
> news:en822Z8PFHA.2972@xxxxxxxxxxxxxxxxxxxxxxx
>> What are the options that I asked abut referring to and what is VNC?
>> "Mark" <i...@xxxxxxxxxxxxxxxxxxx> wrote in message
>> news:uWyFoN8PFHA.1388@xxxxxxxxxxxxxxxxxxxxxxx
>>> the only way to watch a client PC is with VNC.
>>> "Jeff Teel" <jdt...@xxxxxxxxxxxx> wrote in message
>>> news:%23W%23jt76PFHA.648@xxxxxxxxxxxxxxxxxxxxxxx
>>>> In user properties on SBS2003 there is a tab named Remote Control.
>>>> There is an option to set the level of control you want to have over
>>>> the users session to either "View the users session" or "Interact with
>>>> the users session". Are these options referring to remote desktop or
>>>> can the server admin watch a client session as they work on their
>>>> machine? Or is it something totally different?
>>>> Thanks
>>>> Jeff
Rick F Apr 13, 9:23 am show options
Newsgroups: microsoft.public.windows.server.sbs
From: "Rick F" <rick.REM...@xxxxxxxxxxxxxxxx> - Find messages by this author
Date: Wed, 13 Apr 2005 08:23:07 -0500
Local: Wed, Apr 13 2005 9:23 am
Subject: Re: Enable remote Control?
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Charles,
Does this only work with a terminal server? Or does this work when a user is
connecting to their Windows XP desktop via Remote Desktop Connection?
For example; Let say a user is using RWW and connected to their desktop
computer and call you because they are having an issue. As an administrator,
can we jump into their terminal session to their XP computer and offer
assistance, without using the remote assistance tool?
--
Rick Faria - MCSE / A+
RDF Technical Services - www.rdfts.com
Email: support at rdfts dot com
""Charles Yang [MSFT]"" <v-cha...@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23w5cQPAQFHA.2944@xxxxxxxxxxxxxxxxxxxxxxxx
- Hide quoted text -
- Show quoted text -
> Hi Jeff,
> Welcome to the SBS newsgroup.
> According to your description, I understand that you want to know detailed
> information of the remote control tab in the user properties opinion. If I
> am off base, please let me know.
> Generally speaking, this tab is used to enable the Administrator role on
> the sessions. If you choose the interact with the session, this user's
> session can be actively controlled by your keyboard and mouse, VNC is
> Virtual Network Computing which is used to monitor the remote session. As
> your convenience, you can also use the shadow command to monitor the
> remote
> session. Here I would like to offer you more documents:
> 320191 HOW TO: Use the SHADOW Command to Remotely Monitor an Active
> Session
> of
> http://support.microsoft.com/?id=320191
> 278845 How to Connect to and Shadow the Console Session with Windows
> Server
> http://support.microsoft.com/?id=278845
> 232792 HOW TO: Use the Terminal Services Remote Control Feature
> http://support.microsoft.com/?id=232792
> Hope the above information helpful, if you have any further concerns,
> please let me know. I am standing by to help you.
> Best regards,
> Charles Yang (MSFT)
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
"Charles Yang [MSFT]" Apr 14, 3:36 am show options
Newsgroups: microsoft.public.windows.server.sbs
From: v-cha...@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]") - Find messages
by this author
Date: Thu, 14 Apr 2005 07:36:37 GMT
Local: Thurs, Apr 14 2005 3:36 am
Subject: Re: Enable remote Control?
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Hi Rick,
It only works with Terminal Server. It is not related with RDP session. As
the RDP session, old session will be interrupt by the new one.
Thanks for understanding, Hope this is helpful to you.
Hope you
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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BA May 7, 5:23 pm show options
Newsgroups: microsoft.public.windows.server.sbs
From: "BA" <B...@xxxxxxxxxxxxxxxxxxxxxxxxx> - Find messages by this author
Date: Sat, 7 May 2005 14:23:43 -0700
Local: Sat, May 7 2005 5:23 pm
Subject: Re: Enable remote Control?
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Charles:
I am having a similar problem, but the tech bulls you note do not help (1 is
actually inaccurate).
One of our customers runs SBS 2003, and they used Terminal Server Manager to
allow a 3rd party software vendor to access and shadow user sessions (to
watch them replicate errors). They would access the server, open TSM, click
the user machine and then select "remote control." But for some reason, this
has stopped working, even though RDP and RWW connections still work fine.
Whenever I try to access any of the XP Pro workstations through TSM, I now
get "You could not be authenticated on this server." I have admin rights on
every box in the network.
Tech bull 320191 doesn't work; when I enter "shadow #" (or "shadow
rdp-tcp#xx") I get error code 7050, stating that the seesion is either
disconnected or there is no user logged on (incorrect in both cases). Tech
bull 278845 says to eliiminate the -console parameter, but when you do that,
you are forced to login--thus knocking the user off (which means you cannot
shadow the session). I followed the steps in tech bull 232792, but this had
no effect; in any event, Domain Admins already had full control permissions.
I also read tech bull 281307; the machines are indeed listed in TSM, but I
can't connect to any of them other than the server I am already on.
How can I restore the ability to shadow user sessions via TSM? More
specifically, what are the necessary permissions/settings for accessing
machines remotely via the TSM? All of the lit I've read on TS is oreinted
toward setting up a thin-client network, something we won't be doing, and in
any event, can't be done on a SBS 2003 server.
Any assistance you can offer is much appreciated.
BA
- Hide quoted text -
- Show quoted text -
""Charles Yang [MSFT]"" wrote:
> Hi Jeff,
> Welcome to the SBS newsgroup.
> According to your description, I understand that you want to know detailed
> information of the remote control tab in the user properties opinion. If I
> am off base, please let me know.
> Generally speaking, this tab is used to enable the Administrator role on
> the sessions. If you choose the interact with the session, this user's
> session can be actively controlled by your keyboard and mouse, VNC is
> Virtual Network Computing which is used to monitor the remote session. As
> your convenience, you can also use the shadow command to monitor the remote
> session. Here I would like to offer you more documents:
> 320191 HOW TO: Use the SHADOW Command to Remotely Monitor an Active Session
> of
> http://support.microsoft.com/?id=320191
> 278845 How to Connect to and Shadow the Console Session with Windows Server
> http://support.microsoft.com/?id=278845
> 232792 HOW TO: Use the Terminal Services Remote Control Feature
> http://support.microsoft.com/?id=232792
> Hope the above information helpful, if you have any further concerns,
> please let me know. I am standing by to help you.
> Best regards,
> Charles Yang (MSFT)
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
"Charles Yang [MSFT]" May 9, 5:56 am show options
Newsgroups: microsoft.public.windows.server.sbs
From: v-cha...@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]") - Find messages
by this author
Date: Mon, 09 May 2005 09:56:22 GMT
Local: Mon, May 9 2005 5:56 am
Subject: Re: Enable remote Control?
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Hi,
Thanks for updates.
As I know the remote control is only available on the Terminal Server not
on the RDP session, and the I do not know which steps you take to access a
Windows XP pro via TSM? The windows XP pro can not be configured as a
terminal server. So if you want to remote control in the terminal session,
you need to host a member server on the SBS 2003 domain and you can get the
remote control on the terminal server.
I appreciate your understanding; please clarify your purpose more clearly,
so that we can offer you more reasonable suggestions.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
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