RE: OWA doesn't display sent items

Thanks Brandy have flushed the IIS server file store and that has resolved
the matter, thanks a heap, really appreciate it.

Cheers Gerard

""Brandy Nee [MSFT]"" wrote:

> Hello Gpm25,
>
> Thank you for posting to the SBS Newsgroup.
>
> According to your description, I understand that the Send Items box in
> Outlook keeps displaying Loading. If I have misunderstood your concern,
> please let me know.
>
> Please read through my following information first and then perform the
> steps:
>
> Based on my experience, this issue can occur if you have URLSCAN installed
> (it will also be installed if you install ISA 2000 FP1). I suggest you
> disable it and check if the issue disappears. To do so, see:
>
> http://www.microsoft.com/technet/treeview/default.asp?url=/technet/proddocs/
> en-us/urlscan/html/vp_urlhow.asp
>
> If the issue disappears after disabling URLScan, you need to correctly
> configure it. You should refer to the following KB article to configure it:
>
> 823175 Fine-tuning and known issues when you use the Urlscan utility in an
> http://support.microsoft.com/?id=823175
>
> You could also uninstall URLSCAN from Add or Remove Programs and check if
> the issue disappears. If the issue still occurs, I suggest you perform the
> following suggestions:
>
> A. Clear the server and client cache.
> --------------------
> At the server side:
>
> 1. Apply 831464 hot fix (do not install it if you have Exchange Server 2003
> SP1 installed):
>
> http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
> yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en
>
> 2. Clear the IIS server files follow these steps:
>
> a. Go to your %windows%\IIS Temporary Compressed Files directory
> b. Select all of the content in this directory and delete it.
>
> 3. If you have ISA installed on the SBS server, take the following steps to
> clear the ISA cache:
>
> a. Stop the Web Proxy service.
> b. Locate the Urlcache folder.
> c. From the multiple files in this folder, locate the *.cdat file in this
> folder.
> d. Delete the *.cdat file.
> e. Start the Web Proxy service.
>
> 3. Go to a command prompt, run "iisreset".
>
> At the client side:
>
> 1. Go to Tools -> Internet Options
>
> 2. Select Delete Files, check "Delete all offline files" and click OK to
> confirm that you want to delete the content.
>
> 3. Check if the issue disappears.
>
> B. Check if you have TrendMicro OfficeScan installed.
> --------------------
> This issue can also occur if you have TrendMicro OfficeScan installed. To
> resolve this issue, please uninstall OfficeScan and reinstall it with the
> help of the TrendMicro support. For more information, see Solution 18148 in
> the Trend Micro Knowledge Base at the following URL:
>
> http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=18148
>
> As a workaround, you can remove the OfficeScan MIME Types value from the
> Default Web Site and from the Exchange virtual directories. Use the
> following steps to remove this MIME Types value:
>
> 1. Open Internet Information Service (IIS) Manager.
>
> 2. Expand the server and then expand the Web Sites folder.
>
> 3. Right-click the Default Web Site, and then click Properties.
>
> 4. Select the HTTP Headers tab.
>
> 5. Click MIME Types.
>
> 6. Select the " .* application/octect-stream" entry and click Remove.
>
> 7. Click Yes to confirm, and then click OK two times.
>
> 8. In the Inheritance Overrides dialog box, select Exadmin, Exchange,
> exchange-oma, OMA, and Public (hold down the Ctrl key while clicking to
> select multiple), and then click OK.
>
> 9. Right-click Default Web Site, and then click Stop.
>
> 10. Right-click Default Web Site, and then click Start.
>
> 11. Run the "iisreset" command.
>
> After you remove and reinstall OfficeScan or remove the OfficeScan, delete
> the Internet Explorer temporary Internet files on the client computer
> before using OWA again. If clearing the temporary Internet files does not
> resolve the problem on the affected client computers, completely remove
> Internet cache files, and enable the Internet Explorer option to check for
> newer versions of stored pages on every visit. To do so, follow these steps:
>
> 1. Close all instances of Internet Explorer.
>
> 2. Open Internet Properties in Control Panel.
>
> 3. Click the General tab.
>
> 4. Click Delete cookies, and then click OK when prompted to confirm.
>
> 5. Click Delete Files, click the check box to "Delete all offline content"
> when prompted, and then click OK.
>
> 6. Click Settings, and then click "Every visit to the page" under "Check
> for newer versions of stored pages."
>
> 7. Click OK two times.
>
> If the issue persists, please help to gather the following information for
> further research:
>
> a. Does this issue happen to some clients or all of them?
>
> b. Try to use another client workstation, will this issue occur?
>
> Please take your time to perform my steps. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you soon!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >Thread-Topic: OWA doesn't display sent items
> >thread-index: AcWsdPfglMuPmjfwQ4S7C1aPEmMTFw==
> >X-WBNR-Posting-Host: 222.152.58.193
> >From: "=?Utf-8?B?Z3BtMjU=?=" <gpm25@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: OWA doesn't display sent items
> >Date: Mon, 29 Aug 2005 01:38:02 -0700
> >Lines: 6
> >Message-ID: <FD20F824-4750-4418-B4B5-6D301AD6DF72@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:148700
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Accessing the exchange server using OWA I have one acct that doesn't
> display
> >the contents of the Sent Items folder, it just say's done at the bottom of
> >the browser window yet in the sent items display window it says it is
> still
> >loading.
> >
> >TIA Gerard
> >
>
>
.

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