RE: Offer Remote Assistance Not Working

Hello Imiller,

Thank you for posting back!

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I still suggest that we continue troubleshooting the SP1 installation issue
to see whether this issue can be resolved, rather than reinstall your whole
server totally.

Please send your log files to my following email address:
v-branee@xxxxxxxxxxxxx

If you really want to format your server, please see my following steps:

1> First of all, do you have a full backup before you installing the SBS
2K3 SP1? If yes, you can safely restore from the backup.

2> If you do not have a Backup before installing SBS SP1, you need to
manually move the AD data to a new serve by using the ADMT method, and use
Exmerge.exe to export all mailboxes to PST files, etc. The whole process
will cost you time and energy, and we do not support this method in Public
Newsgroup. If you really want to do so, I can share the general steps to
you, but you need to contact the CSS for online support to reduce your
risk.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

I am greatly appreciated your time, and am looking forward to your reply!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: Offer Remote Assistance Not Working
>thread-index: AcWp/UD76cZe5IahQqiRgZywKhm0aA==
>X-WBNR-Posting-Host: 209.137.213.175
>From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
<O02sCE7pFHA.3976@xxxxxxxxxxxxxxxxxxxxx>
<7A9912DA-0A05-455D-88AC-23F6B362046C@xxxxxxxxxxxxx>
<zppuyFfqFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Offer Remote Assistance Not Working
>Date: Thu, 25 Aug 2005 22:16:03 -0700
>Lines: 283
>Message-ID: <FE10C6ED-ABFE-49BA-AA6C-793E0300246F@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147980
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks for your quick response Brandy
>
>Okay...
>Response for #1 Yes, I moved the data well before the SP1 was applied. I
>moved the data following the KB article that you mentioned. Exchange
files,
>user folders, companyweb and sql databases were all moved.
>
>#2 The server is sbs2K3 standard edition. I knew it failed install
because
>the sql update would not run. I have zipped the files and I tried sending
to
>you, but the email was bounced without an error code from your server.
the
>2b file zipped is 3mb and the 2c file is 300kb.
>
>#3 Yes offer remote assistance worked perfectly and I used it quite a
>bit...I just now have gotten around to trying to fix it.
>
>To be honest, it seems that several services have been adversely affected
>since I installed SP1...help svc and files were deleted, VPN has ceased to
>work, backup fails more often than it use to, RRAS deletes public IP
address
>range and reservations each night...the list seems to be getting longer
each
>day. I wish there was an easy way to just reformat the whole box and
start
>all over again...but my fear is that I won't be able to safely reinstall
the
>user data, e-mails and other program functions back.
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello Imiller,
>>
>> Thank you for posting back!
>>
>> From your reply, I understand that you did not install the SBS 2K3 SP1
>> successfully due to the SharePoint Database has being moved. If I have
>> misunderstood your concern, please let me know.
>>
>> Before we getting start, I need to gather the following information for
>> research. Please understand, the information I required is very
important
>> for troubleshooting. I am greatly appreciated your co-operation to
gather
>> the information I require:
>>
>> 1. You mentioned "companyweb and related sql information is not in the
>> original file location", I need to know what happen, did you move the
data
>> before? If yes, how did you move? Did you refer to the following
Document
>> to move data folders? What files you have moved?
>>
>> Moving Data Folders for Windows Small Business Server 2003
>>
http://www.microsoft.com/downloads/details.aspx?FamilyID=a1d0af69-1287-4225-
>> bd8b-59c89f44984b&DisplayLang=en
>>
>> 2. Due to your SBS 2K3 SP1 did not install successfully, please help to
>> collect the SP1 logs files to analysis:
>>
>> a. First, I need to know how you knew the SBS 2K3 SP1 did not install
>> successfully. Did you meet any error messages when you were installing
the
>> SP1? What is the version of your SBS 2K3 server, Standard or Premium?
>>
>> b. Please go to %system drive%\program files\Microsoft
Integration\windows
>> small business server 2003\logs, zip all the files and send it to my
>> mailbox.
>>
>> c. Please go to c:\program files\microsoft windows small business
>> server\support, zip all the files and send it to my mailbox.
>>
>> 3. I need to know, before you installed SBS 2K3 SP1, did Offer Remote
>> Assistance work well?
>>
>> I am appreciated your time and co-operation, and am looking forward to
your
>> reply!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: Offer Remote Assistance Not Working
>> >thread-index: AcWpw0dMQkBQCkk1R7SexH7NUa3X2A==
>> >X-WBNR-Posting-Host: 208.189.229.43
>> >From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
>> <O02sCE7pFHA.3976@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Offer Remote Assistance Not Working
>> >Date: Thu, 25 Aug 2005 15:21:02 -0700
>> >Lines: 129
>> >Message-ID: <7A9912DA-0A05-455D-88AC-23F6B362046C@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147889
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I Have the SBS 2K3 service pack installed, I think...the reason I say
that
>> is
>> >it failed because companyweb and related sql information is not in the
>> >original file location. I was told that until it is restored to the
>> original
>> >location, the entire sp won't complete successfully.
>> >
>> >I have checked the logs, and there is a DCOM error that is associated
with
>> >trying to contact a client computer. The error is...Event ID 10009
DCOM
>> was
>> >unable to communicate with the computer "name" using any of the
configured
>> >protocols. When I clicked on help and support, it pointed me to Check
the
>> >registry
>> >entry HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Rpc/DCOM_Protocols for the
>> list
>> >of Remote Procedure Call (RPC) service protocol sequences. I did that
and
>> I
>> >do not have that specific key "DCOM_Protocols" listed. Could that be
the
>> >problem? If it is, how can I configure that key. I also noted that I
am
>> >missing another KEY that I was advised to check
>>
>HKLM\Software\Policies\Microsoft\WindowsFirewall\DomainProfile\AuthorizedAp
>> plications\List any way that key can be re-created as well?
>> >
>> >
>> >""Brandy Nee [MSFT]"" wrote:
>> >
>> >> Hello Imiller,
>> >>
>> >> Thank you for posting to the SBS Newsgroup.
>> >>
>> >> I understand that on the SBS 2K3 server, you cannot offer Remote
>> Assistance
>> >> to the Client workstation. If I have misunderstood your concern,
please
>> let
>> >> me know.
>> >>
>> >> Due to lack of information for research, please help to collect
>> following
>> >> information to isolate this issue:
>> >>
>> >> 1. What is the SP1 you have installed, Windows 2K3 server SP1 or SBS
2K3
>> >> SP1?
>> >>
>> >> 2. What is the exact error message shown to you? I strongly suggest
you
>> >> that capture a screen shot for us better understand your issue. You
also
>> >> can write down and type the error message word by word for us to
>> accurate
>> >> research.
>> >>
>> >> 3. How did you offer remote assistance?
>> >>
>> >> a. Server Management\Standard Management\Client Computers. On the
right
>> >> pane, highlight the client workstation and click Offer Remote
>> Assistance.
>> >>
>> >> b. Start -> Help and Support -> Support Task -> Support -> Remote
>> >> Assistance
>> >>
>> >> Please describe your steps as detail as you can.
>> >>
>> >> 4. On the client workstation, make sure the TCP port 3389 is opened.
>> Also
>> >> on the client workstation, right click My Computer, go to Remote tab,
>> make
>> >> sure that you have checked the box Remote Assistance.
>> >>
>> >> I am appreciated your time and cooperation, and am looking forward to
>> >> hearing from you!
>> >>
>> >> Best regards,
>> >>
>> >> Brandy Nee
>> >>
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >>
>> >>
>> >> --------------------
>> >> >Thread-Topic: Offer Remote Assistance Not Working
>> >> >thread-index: AcWmxd6SmXB8PDtGT+6thzVCML3ixA==
>> >> >X-WBNR-Posting-Host: 209.137.213.175
>> >> >From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: Offer Remote Assistance Not Working
>> >> >Date: Sun, 21 Aug 2005 20:02:02 -0700
>> >> >Lines: 10
>> >> >Message-ID: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:146482
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >From SBS 2003, if I select to offer remote assistance, I get an
error
>> page
>> >> >that says "Cannot display the page The page you are trying to view
has
>> an
>> >> >incorrect address and cannot be displayed. Please try another page."
>> >> >I tried to create a shortcut using "%windir%\explorer.exe
>> >>
>>
"hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assis
>> >> tance/Escalation/Unsolicited/Unsolicitedrcui.htm"...but
>> >> >I get the same error. Does anyone have any ideas?
>> >> >
>> >> >I did have to completely reinstall the help service after sp1 was
>> >> applied...
>> >> >
>> >> >
>> >> >
>> >>
>> >>
>> >
>>
>>
>

.

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