RE: games on XP client running 2003 server (UT2004)


Hello GamesandSBS2003,

Thank you for posting back!

I understand that you do not have ISA server installed, and you can ping to
the game server from client workstation.

In order to isolate the issue, I need your help to perform the following
steps:

1. Can you play the game on the server or another client workstation?

2. I understand you network topology is:

{Client} {NIC1} {SBS} {NIC2} {Router} {Internet}

Can you play the game on a client workstation if you bypass the router?

3. Could you play the game before? If yes, I need to know when the issue
happened. Did you perform any updates or changes on the client workstation?

4. Please contact the Game Server to gain what Protocol and Ports this game
uses, and check whether the ports are opened on your router.

I am appreciated your time and co-operation, and looking forward to your
reply!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: games on XP client running 2003 server (UT2004)
>thread-index: AcWp290wzT+qM4VCRa6YMK8fl0479Q==
>X-WBNR-Posting-Host: 218.214.160.173
>From: =?Utf-8?B?R2FtZXMgYW5kIFNCUyAyMDAz?=
<GamesandSBS2003@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <60D9761B-A588-4491-8611-398D5E733C60@xxxxxxxxxxxxx>
<x6p8Y2InFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: games on XP client running 2003 server (UT2004)
>Date: Thu, 25 Aug 2005 18:17:02 -0700
>Lines: 235
>Message-ID: <24801D0D-2129-4C85-99F8-CF6DF9550359@xxxxxxxxxxxxx>
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I'm not running an ISA server
>
>client --- server --- gateway ----- game server
>
>can ping from command
>
>how do I past the ipconfig from command?
>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I understand that you cannot connect to the Internet to play the unreal
>> tournament 2004 game on the Windows XP workstation. If I have
misunderstood
>> your concern, please let me know.
>>
>> This issue can be caused by varies of factors, so please take your time
to
>> gather the following information for researching:
>>
>> 1> What is your Network Topology? For example:
>>
>> {Remote Game Server} {Router} {ISA} {SBS} {Internal Clients}
>>
>> 2> What is the version of the ISA server, ISA 2000 or ISA 2004? Have you
>> install Firewall Client on the workstations?
>>
>> 3> You mentioned that "I can ping the IP addresses", what is the Remote
>> Game Server's IP address, so that I can perform a test here.
>>
>> 4> On the server and the problematic workstation, open a command window,
>> type "ipconfig /all" (without quotation marks), paste the full result to
>> the Newsgroup. [Note]: Please do not customize the result.
>>
>> 5> What Protocol and Ports does this game use? Does this issue only
occur
>> on your workstation or the other clients workstations?
>>
>> 6> Now please gather the most important error information:
>>
>> If you install ISA 2000, please see:
>>
>> 1. Help to gather the ISA Logs: (Technically, this information will be
>> logged in firewall log.)
>>
>> 1) Open ISA Management, and then point to Monitoring Configuration | Logs
>>
>> 2) Double click ISA Server Firewall Service in the right pane, click to
>> select Enable Logging for this service, click Fields tab, click Select
All,
>> and then click OK.
>>
>> 3) Please repeat Step 2) to enable logging IP Packet Filter and Web
Proxy
>> Services.
>>
>> 4) Run command "net stop isactrl" (without the quotation marks) to stop
all
>> ISA Services.
>>
>> 5) Backup all files in the folder C:\Program Files\Microsoft ISA
>> Server\ISALogs, and then delete them.
>>
>> 6) In ISA Management | <server name> | Monitoring | Services, start all
ISA
>> services.
>>
>> 7) Reproduce the issue. (Run the game again and initiate a connection to
>> the external game server)
>>
>> 8) Wait for about 3 minutes, and then send me that day's firewall, web
>> proxy and IP Packet filter log in C:\Program Files\Microsoft ISA
>> Server\ISALogs. You can compress logs into .zip file:
>>
>> Firewall log: FWSEXTDyyyymmdd.log
>>
>> Web Proxy log: WEBEXTDyyyymmdd.log
>>
>> IP Packet Filter log: IPPEXTDyyyymmdd.log
>>
>> Do not forget to let me know the IP address of the client/server/game
>> server.
>>
>> To collect ISA logs, refer to:
>>
>> 302372 HOW TO: Configure Logging in Internet Security and Acceleration
>> Server
>> http://support.microsoft.com/?id=302372
>>
>> 2. Help to gather the ISAinfo:
>>
>> You can download this utility from:
>>
>> http://www.isatools.org/isainfo.vbe
>>
>> Run it on the ISA server. Then attach the ISAINFO report to me at your
>> convenience.
>>
>> You can send ISAinfo and ISA logs directly to my mailbox.
>> ========
>> If you install ISA 2004
>>
>> 1. ISA Info:
>>
>> 1) Download the file from the following URL:
>>
>> http://www.isatools.org/isainfo/ISAInfo.zip
>>
>> 2) Extract all files to a folder on ISA server
>>
>> 3) Double click Isainfo.js. This will generate 2 files
>> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
>> current folder.
>>
>> 4) Please send these files to me.
>>
>> 2. We also need to gather the ISA logs:
>>
>> 1) Schedule a down time.
>>
>> 2) Open ISA 2004 management console.
>>
>> 3) Expand the server node and highlight 'Monitoring'.
>>
>> 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
>> Pane' is showed there.
>>
>> 5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
>> Tasks', and then switch the 'log storage format' from 'MSDE database'
>> (default) to 'File'.
>>
>> 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>>
>> 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
'Logging
>> Tasks', and then switch the 'log storage format' from 'MSDE database'
>> (default) to 'File'.
>>
>> 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>>
>> 9) Click 'Apply' to save changes and update the configuration.
>>
>> 10) Temporarily disable the Firewall service. To do that, please click
>> Monitoring | Services tab, and then right click 'Microsoft Firewall' to
>> choose 'Stop'.
>>
>> 11) Clear the current existing W3C logs. To do that, go to the log
saving
>> directory and clean any existing .W3C logs. By default, the logs will be
>> saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may
not
>> be able to deleted, that's normal.) You may backup them first and then
>> delete them.
>>
>> 12) Go back to the ISA 2004 management console, and then Start the
stopped
>> 'Microsoft Firewall' service.
>>
>> 13) Reproduce the problem (Run the game again and initiate a connection
to
>> the external game server), stop the service, and then gather the
resulting
>> W3C files to me for analysis.
>>
>> 14) Please also let me know the IP address of the testing
>> client/server/external game server so that I can filter the data.
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> let me know. I am looking forward to hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: games on XP client running 2003 server (UT2004)
>> >thread-index: AcWb5rxeLDKFQQZnTcm2SsusooueMA==
>> >X-WBNR-Posting-Host: 218.214.160.173
>> >From: =?Utf-8?B?R2FtZXMgYW5kIFNCUyAyMDAz?=
>> <GamesandSBS2003@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: games on XP client running 2003 server (UT2004)
>> >Date: Sun, 7 Aug 2005 23:59:35 -0700
>> >Lines: 10
>> >Message-ID: <60D9761B-A588-4491-8611-398D5E733C60@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
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>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
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>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
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>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142273
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hello,
>> >I am running a SBS2003 server with windows XP pro clients.
>> >I am running a game called unreal tournement 2004 on my XP pro machines
>> >however when I try to connect internet to play a game I can not see the
>> other
>> >external game servers whilst in the game however I can ping the IP
>> addresses
>> >from command prompt and get a response.
>> >is this a firewall problem or is there some sort of port blocking on
SBS
>> >2003 ?
>> >note no games are run on the SBS 2003 server itself just the XP Clients.
>> >
>> >
>>
>>
>

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