RE: Offer Remote Assistance Not Working

Thanks for your quick response Brandy

Okay...
Response for #1 Yes, I moved the data well before the SP1 was applied. I
moved the data following the KB article that you mentioned. Exchange files,
user folders, companyweb and sql databases were all moved.

#2 The server is sbs2K3 standard edition. I knew it failed install because
the sql update would not run. I have zipped the files and I tried sending to
you, but the email was bounced without an error code from your server. the
2b file zipped is 3mb and the 2c file is 300kb.

#3 Yes offer remote assistance worked perfectly and I used it quite a
bit...I just now have gotten around to trying to fix it.

To be honest, it seems that several services have been adversely affected
since I installed SP1...help svc and files were deleted, VPN has ceased to
work, backup fails more often than it use to, RRAS deletes public IP address
range and reservations each night...the list seems to be getting longer each
day. I wish there was an easy way to just reformat the whole box and start
all over again...but my fear is that I won't be able to safely reinstall the
user data, e-mails and other program functions back.

""Brandy Nee [MSFT]"" wrote:

> Hello Imiller,
>
> Thank you for posting back!
>
> From your reply, I understand that you did not install the SBS 2K3 SP1
> successfully due to the SharePoint Database has being moved. If I have
> misunderstood your concern, please let me know.
>
> Before we getting start, I need to gather the following information for
> research. Please understand, the information I required is very important
> for troubleshooting. I am greatly appreciated your co-operation to gather
> the information I require:
>
> 1. You mentioned "companyweb and related sql information is not in the
> original file location", I need to know what happen, did you move the data
> before? If yes, how did you move? Did you refer to the following Document
> to move data folders? What files you have moved?
>
> Moving Data Folders for Windows Small Business Server 2003
> http://www.microsoft.com/downloads/details.aspx?FamilyID=a1d0af69-1287-4225-
> bd8b-59c89f44984b&DisplayLang=en
>
> 2. Due to your SBS 2K3 SP1 did not install successfully, please help to
> collect the SP1 logs files to analysis:
>
> a. First, I need to know how you knew the SBS 2K3 SP1 did not install
> successfully. Did you meet any error messages when you were installing the
> SP1? What is the version of your SBS 2K3 server, Standard or Premium?
>
> b. Please go to %system drive%\program files\Microsoft Integration\windows
> small business server 2003\logs, zip all the files and send it to my
> mailbox.
>
> c. Please go to c:\program files\microsoft windows small business
> server\support, zip all the files and send it to my mailbox.
>
> 3. I need to know, before you installed SBS 2K3 SP1, did Offer Remote
> Assistance work well?
>
> I am appreciated your time and co-operation, and am looking forward to your
> reply!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
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>
> When opening a new thread via the web interface, we recommend you check the
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>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >Thread-Topic: Offer Remote Assistance Not Working
> >thread-index: AcWpw0dMQkBQCkk1R7SexH7NUa3X2A==
> >X-WBNR-Posting-Host: 208.189.229.43
> >From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
> <O02sCE7pFHA.3976@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Offer Remote Assistance Not Working
> >Date: Thu, 25 Aug 2005 15:21:02 -0700
> >Lines: 129
> >Message-ID: <7A9912DA-0A05-455D-88AC-23F6B362046C@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147889
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >I Have the SBS 2K3 service pack installed, I think...the reason I say that
> is
> >it failed because companyweb and related sql information is not in the
> >original file location. I was told that until it is restored to the
> original
> >location, the entire sp won't complete successfully.
> >
> >I have checked the logs, and there is a DCOM error that is associated with
> >trying to contact a client computer. The error is...Event ID 10009 DCOM
> was
> >unable to communicate with the computer "name" using any of the configured
> >protocols. When I clicked on help and support, it pointed me to Check the
> >registry
> >entry HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Rpc/DCOM_Protocols for the
> list
> >of Remote Procedure Call (RPC) service protocol sequences. I did that and
> I
> >do not have that specific key "DCOM_Protocols" listed. Could that be the
> >problem? If it is, how can I configure that key. I also noted that I am
> >missing another KEY that I was advised to check
> >HKLM\Software\Policies\Microsoft\WindowsFirewall\DomainProfile\AuthorizedAp
> plications\List any way that key can be re-created as well?
> >
> >
> >""Brandy Nee [MSFT]"" wrote:
> >
> >> Hello Imiller,
> >>
> >> Thank you for posting to the SBS Newsgroup.
> >>
> >> I understand that on the SBS 2K3 server, you cannot offer Remote
> Assistance
> >> to the Client workstation. If I have misunderstood your concern, please
> let
> >> me know.
> >>
> >> Due to lack of information for research, please help to collect
> following
> >> information to isolate this issue:
> >>
> >> 1. What is the SP1 you have installed, Windows 2K3 server SP1 or SBS 2K3
> >> SP1?
> >>
> >> 2. What is the exact error message shown to you? I strongly suggest you
> >> that capture a screen shot for us better understand your issue. You also
> >> can write down and type the error message word by word for us to
> accurate
> >> research.
> >>
> >> 3. How did you offer remote assistance?
> >>
> >> a. Server Management\Standard Management\Client Computers. On the right
> >> pane, highlight the client workstation and click Offer Remote
> Assistance.
> >>
> >> b. Start -> Help and Support -> Support Task -> Support -> Remote
> >> Assistance
> >>
> >> Please describe your steps as detail as you can.
> >>
> >> 4. On the client workstation, make sure the TCP port 3389 is opened.
> Also
> >> on the client workstation, right click My Computer, go to Remote tab,
> make
> >> sure that you have checked the box Remote Assistance.
> >>
> >> I am appreciated your time and cooperation, and am looking forward to
> >> hearing from you!
> >>
> >> Best regards,
> >>
> >> Brandy Nee
> >>
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >>
> >>
> >> --------------------
> >> >Thread-Topic: Offer Remote Assistance Not Working
> >> >thread-index: AcWmxd6SmXB8PDtGT+6thzVCML3ixA==
> >> >X-WBNR-Posting-Host: 209.137.213.175
> >> >From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: Offer Remote Assistance Not Working
> >> >Date: Sun, 21 Aug 2005 20:02:02 -0700
> >> >Lines: 10
> >> >Message-ID: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146482
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >From SBS 2003, if I select to offer remote assistance, I get an error
> page
> >> >that says "Cannot display the page The page you are trying to view has
> an
> >> >incorrect address and cannot be displayed. Please try another page."
> >> >I tried to create a shortcut using "%windir%\explorer.exe
> >>
> "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assis
> >> tance/Escalation/Unsolicited/Unsolicitedrcui.htm"...but
> >> >I get the same error. Does anyone have any ideas?
> >> >
> >> >I did have to completely reinstall the help service after sp1 was
> >> applied...
> >> >
> >> >
> >> >
> >>
> >>
> >
>
>
.

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