RE: Offer Remote Assistance Not Working

Hello Imiller,

Thank you for posting back!

>From your reply, I understand that you did not install the SBS 2K3 SP1
successfully due to the SharePoint Database has being moved. If I have
misunderstood your concern, please let me know.

Before we getting start, I need to gather the following information for
research. Please understand, the information I required is very important
for troubleshooting. I am greatly appreciated your co-operation to gather
the information I require:

1. You mentioned "companyweb and related sql information is not in the
original file location", I need to know what happen, did you move the data
before? If yes, how did you move? Did you refer to the following Document
to move data folders? What files you have moved?

Moving Data Folders for Windows Small Business Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=a1d0af69-1287-4225-
bd8b-59c89f44984b&DisplayLang=en

2. Due to your SBS 2K3 SP1 did not install successfully, please help to
collect the SP1 logs files to analysis:

a. First, I need to know how you knew the SBS 2K3 SP1 did not install
successfully. Did you meet any error messages when you were installing the
SP1? What is the version of your SBS 2K3 server, Standard or Premium?

b. Please go to %system drive%\program files\Microsoft Integration\windows
small business server 2003\logs, zip all the files and send it to my
mailbox.

c. Please go to c:\program files\microsoft windows small business
server\support, zip all the files and send it to my mailbox.

3. I need to know, before you installed SBS 2K3 SP1, did Offer Remote
Assistance work well?

I am appreciated your time and co-operation, and am looking forward to your
reply!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: Offer Remote Assistance Not Working
>thread-index: AcWpw0dMQkBQCkk1R7SexH7NUa3X2A==
>X-WBNR-Posting-Host: 208.189.229.43
>From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
<O02sCE7pFHA.3976@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Offer Remote Assistance Not Working
>Date: Thu, 25 Aug 2005 15:21:02 -0700
>Lines: 129
>Message-ID: <7A9912DA-0A05-455D-88AC-23F6B362046C@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147889
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I Have the SBS 2K3 service pack installed, I think...the reason I say that
is
>it failed because companyweb and related sql information is not in the
>original file location. I was told that until it is restored to the
original
>location, the entire sp won't complete successfully.
>
>I have checked the logs, and there is a DCOM error that is associated with
>trying to contact a client computer. The error is...Event ID 10009 DCOM
was
>unable to communicate with the computer "name" using any of the configured
>protocols. When I clicked on help and support, it pointed me to Check the
>registry
>entry HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Rpc/DCOM_Protocols for the
list
>of Remote Procedure Call (RPC) service protocol sequences. I did that and
I
>do not have that specific key "DCOM_Protocols" listed. Could that be the
>problem? If it is, how can I configure that key. I also noted that I am
>missing another KEY that I was advised to check
>HKLM\Software\Policies\Microsoft\WindowsFirewall\DomainProfile\AuthorizedAp
plications\List any way that key can be re-created as well?
>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello Imiller,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I understand that on the SBS 2K3 server, you cannot offer Remote
Assistance
>> to the Client workstation. If I have misunderstood your concern, please
let
>> me know.
>>
>> Due to lack of information for research, please help to collect
following
>> information to isolate this issue:
>>
>> 1. What is the SP1 you have installed, Windows 2K3 server SP1 or SBS 2K3
>> SP1?
>>
>> 2. What is the exact error message shown to you? I strongly suggest you
>> that capture a screen shot for us better understand your issue. You also
>> can write down and type the error message word by word for us to
accurate
>> research.
>>
>> 3. How did you offer remote assistance?
>>
>> a. Server Management\Standard Management\Client Computers. On the right
>> pane, highlight the client workstation and click Offer Remote
Assistance.
>>
>> b. Start -> Help and Support -> Support Task -> Support -> Remote
>> Assistance
>>
>> Please describe your steps as detail as you can.
>>
>> 4. On the client workstation, make sure the TCP port 3389 is opened.
Also
>> on the client workstation, right click My Computer, go to Remote tab,
make
>> sure that you have checked the box Remote Assistance.
>>
>> I am appreciated your time and cooperation, and am looking forward to
>> hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: Offer Remote Assistance Not Working
>> >thread-index: AcWmxd6SmXB8PDtGT+6thzVCML3ixA==
>> >X-WBNR-Posting-Host: 209.137.213.175
>> >From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Offer Remote Assistance Not Working
>> >Date: Sun, 21 Aug 2005 20:02:02 -0700
>> >Lines: 10
>> >Message-ID: <7B59E5C4-F07D-45F9-B957-425723F81ABF@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146482
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >From SBS 2003, if I select to offer remote assistance, I get an error
page
>> >that says "Cannot display the page The page you are trying to view has
an
>> >incorrect address and cannot be displayed. Please try another page."
>> >I tried to create a shortcut using "%windir%\explorer.exe
>>
"hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assis
>> tance/Escalation/Unsolicited/Unsolicitedrcui.htm"...but
>> >I get the same error. Does anyone have any ideas?
>> >
>> >I did have to completely reinstall the help service after sp1 was
>> applied...
>> >
>> >
>> >
>>
>>
>

.

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