RE: games on XP client running 2003 server (UT2004)

I'm not running an ISA server

client --- server --- gateway ----- game server

can ping from command

how do I past the ipconfig from command?


""Brandy Nee [MSFT]"" wrote:

> Hello,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that you cannot connect to the Internet to play the unreal
> tournament 2004 game on the Windows XP workstation. If I have misunderstood
> your concern, please let me know.
>
> This issue can be caused by varies of factors, so please take your time to
> gather the following information for researching:
>
> 1> What is your Network Topology? For example:
>
> {Remote Game Server} {Router} {ISA} {SBS} {Internal Clients}
>
> 2> What is the version of the ISA server, ISA 2000 or ISA 2004? Have you
> install Firewall Client on the workstations?
>
> 3> You mentioned that "I can ping the IP addresses", what is the Remote
> Game Server's IP address, so that I can perform a test here.
>
> 4> On the server and the problematic workstation, open a command window,
> type "ipconfig /all" (without quotation marks), paste the full result to
> the Newsgroup. [Note]: Please do not customize the result.
>
> 5> What Protocol and Ports does this game use? Does this issue only occur
> on your workstation or the other clients workstations?
>
> 6> Now please gather the most important error information:
>
> If you install ISA 2000, please see:
>
> 1. Help to gather the ISA Logs: (Technically, this information will be
> logged in firewall log.)
>
> 1) Open ISA Management, and then point to Monitoring Configuration | Logs
>
> 2) Double click ISA Server Firewall Service in the right pane, click to
> select Enable Logging for this service, click Fields tab, click Select All,
> and then click OK.
>
> 3) Please repeat Step 2) to enable logging IP Packet Filter and Web Proxy
> Services.
>
> 4) Run command "net stop isactrl" (without the quotation marks) to stop all
> ISA Services.
>
> 5) Backup all files in the folder C:\Program Files\Microsoft ISA
> Server\ISALogs, and then delete them.
>
> 6) In ISA Management | <server name> | Monitoring | Services, start all ISA
> services.
>
> 7) Reproduce the issue. (Run the game again and initiate a connection to
> the external game server)
>
> 8) Wait for about 3 minutes, and then send me that day's firewall, web
> proxy and IP Packet filter log in C:\Program Files\Microsoft ISA
> Server\ISALogs. You can compress logs into .zip file:
>
> Firewall log: FWSEXTDyyyymmdd.log
>
> Web Proxy log: WEBEXTDyyyymmdd.log
>
> IP Packet Filter log: IPPEXTDyyyymmdd.log
>
> Do not forget to let me know the IP address of the client/server/game
> server.
>
> To collect ISA logs, refer to:
>
> 302372 HOW TO: Configure Logging in Internet Security and Acceleration
> Server
> http://support.microsoft.com/?id=302372
>
> 2. Help to gather the ISAinfo:
>
> You can download this utility from:
>
> http://www.isatools.org/isainfo.vbe
>
> Run it on the ISA server. Then attach the ISAINFO report to me at your
> convenience.
>
> You can send ISAinfo and ISA logs directly to my mailbox.
> ========
> If you install ISA 2004
>
> 1. ISA Info:
>
> 1) Download the file from the following URL:
>
> http://www.isatools.org/isainfo/ISAInfo.zip
>
> 2) Extract all files to a folder on ISA server
>
> 3) Double click Isainfo.js. This will generate 2 files
> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
> current folder.
>
> 4) Please send these files to me.
>
> 2. We also need to gather the ISA logs:
>
> 1) Schedule a down time.
>
> 2) Open ISA 2004 management console.
>
> 3) Expand the server node and highlight 'Monitoring'.
>
> 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
> Pane' is showed there.
>
> 5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 9) Click 'Apply' to save changes and update the configuration.
>
> 10) Temporarily disable the Firewall service. To do that, please click
> Monitoring | Services tab, and then right click 'Microsoft Firewall' to
> choose 'Stop'.
>
> 11) Clear the current existing W3C logs. To do that, go to the log saving
> directory and clean any existing .W3C logs. By default, the logs will be
> saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
> be able to deleted, that's normal.) You may backup them first and then
> delete them.
>
> 12) Go back to the ISA 2004 management console, and then Start the stopped
> 'Microsoft Firewall' service.
>
> 13) Reproduce the problem (Run the game again and initiate a connection to
> the external game server), stop the service, and then gather the resulting
> W3C files to me for analysis.
>
> 14) Please also let me know the IP address of the testing
> client/server/external game server so that I can filter the data.
>
> I am appreciated your time and cooperation. If anything is unclear, please
> let me know. I am looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> >Thread-Topic: games on XP client running 2003 server (UT2004)
> >thread-index: AcWb5rxeLDKFQQZnTcm2SsusooueMA==
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> >From: =?Utf-8?B?R2FtZXMgYW5kIFNCUyAyMDAz?=
> <GamesandSBS2003@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: games on XP client running 2003 server (UT2004)
> >Date: Sun, 7 Aug 2005 23:59:35 -0700
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> >
> >Hello,
> >I am running a SBS2003 server with windows XP pro clients.
> >I am running a game called unreal tournement 2004 on my XP pro machines
> >however when I try to connect internet to play a game I can not see the
> other
> >external game servers whilst in the game however I can ping the IP
> addresses
> >from command prompt and get a response.
> >is this a firewall problem or is there some sort of port blocking on SBS
> >2003 ?
> >note no games are run on the SBS 2003 server itself just the XP Clients.
> >
> >
>
>
.

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