RE: Autoresponders
- From: "Mark" <Mark@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 24 Aug 2005 13:25:06 -0700
Hi Nathan,
I've tried this and hit a snag.
Our support mailbox is not a real user, i.e. we have a user account called
support, with mailbox support@, but no-one ever logs into that account.
Instead, users add that mailbox to their Outlook, so for example I can see my
own personal mailbox and the support mailbox too.
I tried adding a rule to send a specific template when email was received,
and got a warning that this is a "client-side" rule and would only work when
Outlook is running. Clearly we want the rule to run overnight, weekends etc
when a client machine may not be running.
Can this rule be run just from the Exchange server? If not, can it be run
from a client Outlook if that user is not logged on as support but as another
user who has permission to view the support mailbox?
Thanks,
- Mark
""Nathan Liu [MSFT]"" wrote:
> Hello Mark,
>
> Thank you for posting in the SBS newsgroup.
>
> According to your description, I understand that you would like to
> configure auto-reply on the support@xxxxxxxxxxxxx mailbox. If I have
> misunderstood your concern, please don¡¯t hesitate to let me know.
>
> To enable the auto-reply function on the specific mailbox, please perform
> the below steps:
>
> I. Enable 'Allow automatic replies' option on the Exchange Server:
>
> 1. Open the ESM (Exchange System Manager).
> 2. Expand the organization name.
> 3. Expand "Global Settings".
> 4. Highlight "Internet Message Formats".
> 5. Go to the properties of the Default message format, in the right-hand
> pane.
> 6. Go to the Advanced tab.
> 7. Make sure the following settings are enabled:
>
> Allow out of office responses
> Allow automatic replies
> Allow automatic forward
>
> II. Create an auto-reply rule on the client Outlook.
>
> 1. To create an Auto-Reply rule, please log into Outlook, click Tools->
> Rules and Alerts-> Create a new Rule and use Criteria:
>
> 2. Apply this rule after the message arrives, reply using a specific
> template.
>
> 3. Then customize the template so Auto-Reply will use this template.
>
> To get additional detailed information, you may refer to the following KB
> article:
>
> Demo: Automatically reply to messages while out of the office
> http://office.microsoft.com/en-us/assistance/HA012194181033.aspx
>
> Automatically reply to incoming messages while out of the office
> http://office.microsoft.com/en-us/assistance/HP052422291033.aspx
>
> 821899 How to Enable Out-of-Office Reply Messages to the Internet
> http://support.microsoft.com/?id=821899
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: Autoresponders
> >thread-index: AcWoRYG5GIrYT09PSzaSZrP2z305Zg==
> >X-WBNR-Posting-Host: 66.14.61.182
> >From: "=?Utf-8?B?TWFyaw==?=" <Mark@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Autoresponders
> >Date: Tue, 23 Aug 2005 17:48:18 -0700
> >Lines: 12
> >Message-ID: <79745D3B-9E5A-4BDD-9D99-65F3DD8D9412@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:147195
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Hi,
> >
> >I have SBS 2003 Standard edition.
> >
> >One of our mailboxes is a support@xxxxxxxxxxxxx thing, and is shared by
> >several support engineers. We'd like to put an autoresponder on, so that
> any
> >email sent to support@ gets an immediate "we have received your email"
> type
> >of response. can I do this with Exchange?
> >
> >Thanks,
> >
> >Mark
> >
>
>
.
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