RE: "connect to my computer......" & RWW still slow!!! please help
- From: v-edtian@xxxxxxxxxxxxxxxxxxxx (Edward Tian)
- Date: Tue, 23 Aug 2005 12:31:55 GMT
Dear Tammy:
Thank you for your update.
I am sorry to hear that the problem persists. The issue turns to be more
tough. We may need to perform a deep investigation on it. Since the
performance is perfect when you directly RDP to the Server from a remote
client, please help to perform the following test (use a domain admin
account):
1. From a remote client, RDP to the server, then try moving a file (about
1MB size) from the remote client to the SBS server.
2. From the same remote client, RWW/RDP to the server (Connect to Server
Desktops), then try moving the same file again.
Can you find the difference of speed behavior between these two steps?
In addition, after I consulted with our ISA support engineer, we suspect
that ISA2k4 may cause the performance decrease. To make sure whether ISA is
the root cause, if possible, could you temporarily disable the ISA service
and then connect a client computer directly to the external NIC of the ISA
server and test again?
If it's not proper to disable ISA service for some reasons, please help me
gather the ISA log for analysis:
1) Schedule a down time.
2) Open ISA 2004 management console.
3) Expand the server node and highlight 'Monitoring'.
4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
9) Click 'Apply' to save changes and update the configuration.
10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.
11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted, that's normal.) You may backup them first and then
delete them.
12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
13) Reproduce the problem(access RWW/RDP either from a remote client or
from a client computer directly connected to the external NIC of the SBS
box), stop the service, and then gather the resulting W3C files to me for
analysis.
14) Please also let me know the IP address of the testing clients so that I
can filter the data.
You can send the log file directly to my mailbox: v-edtian@xxxxxxxxxxxxx
I appreciate your time and understanding!
Have a nice day. :)
Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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You can locate the newsgroup here:
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: "connect to my computer......" & RWW still slow!!! please
help
| thread-index: AcWnaZi54vPkELgVQae5It1qhRPVGQ==
| X-WBNR-Posting-Host: 24.141.103.208
| From: "=?Utf-8?B?VGFtbXk=?=" <Tammy@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <524C0077-8567-4550-8AFC-CF563DAC954B@xxxxxxxxxxxxx>
<svqp#xHpFHA.3120@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: "connect to my computer......" & RWW still slow!!! please
help
| Date: Mon, 22 Aug 2005 15:34:02 -0700
| Lines: 148
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Edward,
|
| Now for this recommendation, I want the CEICW Wizard last night and
| unfortunately nothing has changed. The performance is still quite slow.
| Other users actually complained about it this weekend - 3 people - as
various
| times - were working on the weekend which is quite rare but again rules
out
| it being a problem with the remote users PC, etc. Again, even after
hanging
| a laptop off the switch (DMZ) and the user connecting to it and then
doing
| the RWW from there, the performance was no different I'm sorry to report.
| I've also noticed some lag in the performance while on the server today.
|
| I thank you again for your assistance with this and look forward to any
| other "magical" solutions/recommendations you might have. I am totally
| stumped on this one! I don't see anything obviously wrong with the
server
| but could this be a problem with IIS or some other RWW related issue on
the
| server. I am fairly new to SBS - well it's been installed since last
fall -
| and just not sure where to look on this one.
|
| Again, thank you for your time and I look forward to your reply. Please
| note that I will be out of the office the next few days and back on
Friday.
|
| Regards,
| Tammy :-)
|
| "Edward Tian" wrote:
|
| > Dear Tammy:
| >
| > One supplement:
| >
| > We may need to re-run CEICW Wizard from the very beginning in order to
make
| > sure that SBS network is configured correctly, you can refer to
following
| > KB article for detailed information:
| >
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > In addition, have you installed ISA server on your server? Had you made
any
| > changes on the SBS box before the performance issue occured?
| >
| > I look forward to your update!
| > Have a nice weekend. :)
| >
| > Best Regards
| > Edward Tian(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: "connect to my computer......" & RWW still slow!!!
please
| > help
| > | thread-index: AcWkUEEyuGaONwIPRKST9kjzlOcd6A==
| > | X-WBNR-Posting-Host: 24.141.103.208
| > | From: "=?Utf-8?B?VGFtbXk=?=" <Tammy@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: "connect to my computer......" & RWW still slow!!! please
help
| > | Date: Thu, 18 Aug 2005 16:55:04 -0700
| > | Lines: 39
| > | Message-ID: <524C0077-8567-4550-8AFC-CF563DAC954B@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
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| > | Newsgroups: microsoft.public.windows.server.sbs
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| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:145699
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hello all,
| > |
| > | I posted this question a few days ago and Les was kind enough to
respond
| > but
| > | I am still having problems and thought I'd try posting the question
again.
| > |
| > | Basically we have a remote user connecting to our SB2003 server. She
has
| > | been doing this for the last 3 months without any problems. It's
only
| > been
| > | since apprx 2 weeks ago that she's noticed an incredible decrease in
| > | performance.
| > |
| > | I am totally stumped as to what is causing this and if anyone has any
| > other
| > | suggestions/things for me to check I'd be so grateful!
| > |
| > | Testing done so far:
| > |
| > | 1) have verified no problem with ISP/Internet connectivity at both
ends
| > | 2) verified no problem with computer in office being connected - she
| > also
| > | tried other PC's in office with same results
| > | 3) see no errors on SBS server...in Event Log...processor/memory
usage
| > | looks fine...have the latest security updates on server...ran a
| > | defrag...basically the server looks fine from what I can tell and I'm
on
| > it
| > | everyay without any problems - via RDP...also nothing has been
changed on
| > it
| > | the last few weeks
| > | 4) verified no problems on remote user's computer as this problem has
| > also
| > | happened on a different remote computer
| > | 5) had user change connection speed to 28.8 when logging in RWW - no
| > | difference
| > |
| > | The performance will be fine when the user first connects to her
office
| > | computer via RWW and then as she's working the performance tends to
| > | progressively slowdown.
| > |
| > | Again if anyone has any other places that I can check that would be
great!
| > |
| > | Thanks!
| > | Tammy
| > |
| > |
| > |
| > |
| >
| >
|
.
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