RE: Client machines randomly locking up when printing

Brandy,

Thnaks for the reply,

In answer to some of the questions:

1: the server seems to be running fine, no issues with Exchange or
Sharepoint or anything else as far as I notice. Also this problem is not
constant, it occurs every day but not on all workstations, seems like one day
it hist one then the next day another.

2: The locking up occurs in the program being printed from as well as after
it happens I cannot print from any other app til I reboot, also after a
application hang you cannot ope the printers and faxes control panel.

3: I will try to do a clean boot on one of the biggest problem worksatations
and see if this seems to resolve anything, I also will follow up with what
shows in the log file.

Please let me know if anything comes to mind

Thanks in advance

""Brandy Nee [MSFT]"" wrote:

> Hello Dave,
>
> Thank you for posting to the SBS Newsgroup.
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> I understand that in the SBS 2K3 domain, there are seven client
> workstations XP Professional, each of the workstation links with a local
> printer. When clients try to print, their workstations will "lock up". If I
> have misunderstood your concern, please let me know.
>
> Due to complicate of this issue and lack of information for research, we
> need your help to gather the following information to isolate whether this
> is a server or client side issue. Please take your time to perform the
> following steps on the problematic clients' workstations.
>
> 1. Please perform Clean Boot on the problematic workstation to see whether
> this is a third party issue. The detail steps are:
>
> a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
> click OK.
>
> b. In the System Configuration Utility (MSConfig) window, click the
> "Startup" tab.
>
> c. Click to clear all the check marks from the list box under "Startup".
>
> d. Click the Services tab, check the "Hide all Microsoft Services" box and
> then click the "Disable All" button to disable the non-Microsoft services.
>
> e. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> f. After restarting, please check whether this issue still exists.
>
> 2. If Clean Boot does not work, please open Notepad, can you print and
> whether this issue occurs again?
>
> 3. What is the exact meaning of "locking up", workstations hang or clients
> being prompted a window to enter account name and password again?
>
> 4. Do you mean the Operation System "locking up" or the software about to
> print "locking up"? How long does this issue last? Can you print smoothly
> afterwards?
>
> 5. When the issue happening, can you press CTRL+ALT+DEL? If yes, please go
> to Task Manager, and check which process is occurring the largest CPU
> Usage.
>
> 6. Besides this issue, are you experiencing any performance problems on the
> server? Does your server work well now, for example, Exchange send/receive
> emails, clients access Companyweb etc.
>
> 7. On the server and problematic client workstation, run "eventvwr"
> (without quotation marks), check whether there is any error, if yes, double
> click it, click the Copy button and paste the full content to the Newsgroup.
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know.
>
> Best regards,
>
> Brandy Nee
>
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> --------------------
> >Thread-Topic: Client machines randomly locking up when printing
> >thread-index: AcWmp9XALporJMgrQVG0qHobsOC2Mg==
> >X-WBNR-Posting-Host: 162.83.93.231
> >From: "=?Utf-8?B?RGF2ZSBHcm9vdA==?=" <Dave Groot@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Client machines randomly locking up when printing
> >Date: Sun, 21 Aug 2005 16:27:02 -0700
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> >
> >I have a customer who is using SBS 2003, 7 workstations and one server,
> >rolled out the network in DEC 2004, everything was fine till about a month
> >ago, now the machines are locking up when they go to print, not all
> machines
> >at once, it seems to roam the network. It isn't specific to one
> application,
> >it can be word Quickbooks Outlook, pretty much anything. They are all
> using
> >Windows XP Pro, MS Works 2005 and have CA eTrust Antivirus. I have tried
> many
> >things like checking for virus', spyware, made sure all updates were done
> on
> >both server and workstations. They are using different types of printers
> and
> >they are all local printers, each one has their own. Any help in this
> matter
> >is greatly appreciated.
> >also i have checked the log files on the Client machines, they are logging
> >the application hang, but no further info is available. Any Ideas?
> >
> >Please Help
> >
>
>
.