RE: "connect to my computer......" & RWW still slow!!! please help

Hello Edward,

I also wanted to reply to this email.

For seeing her printer via VPN, basically what is happening is that her
local USB HP printer does not appear in the PRINTERS folder on her remote
office computer. However, the printer does appear when connecting via RWW.

I have read various things about problems with USB printers and RDP,
etc....and I understand what you're saying below about having only one issue
per thread. I can totally appreciate and the performance issue is certainly
more critical so I will retract my question about the printer for now and
worry about it later.

I must run now but also wanted to answer your other queries..

In addition, have you installed ISA server on your server? YES - IT'S
SBS2003 PREMIUM .....Had you made any
changes on the SBS box before the performance issue occured? NO - WHICH IS
WHY I DO NOT UNDERSTAND WHAT IS HAPPENING - I am the only one touching this
server.

Have to catch a plane! Thanks again Edward!

Tammy

"Edward Tian" wrote:

> Dear Tammy:
> Thank you for your reply. I am sorry for the delayed response due to
> weekend. Please understand that the newsgroups are staffed weekdays by
> Microsoft Support professionals to answer your systems and applications
> questions. Your understanding is greatly appreciated!
>
> I look forward to your update of the test result.
> Regarding the VPN-Printing issue, can I assume that she is having
> difficulty using her local printer? Could you please tell me the detailed
> symptom? If using a network printer, does it work normally? Does this
> problem occur only after she established the VPN connection?
>
> (Also, it is suggested that we only focus on one issue per thread. Although
> we provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.)
>
> Thanks so much for your time and effort on this issue.
> Have a nice day! :)
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: "connect to my computer......" & RWW still slow!!! please
> help
> | thread-index: AcWlAEVDSpmVjq8zReaqUt3Ugf5c2g==
> | X-WBNR-Posting-Host: 24.141.103.208
> | From: "=?Utf-8?B?VGFtbXk=?=" <Tammy@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | References: <524C0077-8567-4550-8AFC-CF563DAC954B@xxxxxxxxxxxxx>
> <acndrvHpFHA.940@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: "connect to my computer......" & RWW still slow!!! please
> help
> | Date: Fri, 19 Aug 2005 13:55:03 -0700
> | Lines: 184
> | Message-ID: <D0E17CB9-7EE7-41E1-B393-51A80275661B@xxxxxxxxxxxxx>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146044
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hello Edward,
> |
> | Thanks for all your suggestions!
> |
> | Here's what I've done so far:
> |
> | 1) I had a user connect to their workstation internally, via RWW/RDP,
> and
> | the performance was just fine.
> |
> | 2) From the SBS server, I went to http://localhost/remote and then
> connected
> | to a workstation - I did find a slight delay on the server. I must tell
> you
> | that I am not physically in the office and I am doing this via my initial
> RDP
> | connection to the SBS server. If you think it's important, I can have a
> | person in the office do this for me directly on the server on Monday.
> |
> | 3) Does this issue occur when you connect to RWW using an admin account?
> I
> | have noticed intermittent performance issues when connecting remotely
> using
> | an "administrator" account - connecting directly via RDP and also via
> RWW.
> | The user having the problem is using a regular user account.
> |
> | **WE DID UPGRADE THE INTERNET CONNECTION IN THE OFFICE TWO DAYS AGO -
> FROM A
> | 1.054MB TO A T1- 1.544MB - AND THE USER IS STILL COMPLAINING ABOUT THE
> SPEED.
> |
> | Next steps:
> |
> | - I will do as you suggested and also run the Internet/email connection
> | Wizard - can not do this until Sunday but will let you know how it goes
> | - I will also arrange to get the workstation hanging off the same switch
> as
> | the SBS server - can probably do this on Monday
> |
> | This poor user is so frustrated and she's sooo behind on her work! In the
> | meantime, I suggested she connect via the VPN and then RDP. The
> performance
> | is much faster via the VPN - the only thing is that her printer will
> | sometimes appear and then not appear. Any ideas why this is happening?
> | She'd be quite happy using the VPN method - although I still want to
> resolve
> | the RWW issue - but I have to sort out her printer. I will find out if
> it's
> | connected via USB or parallel - but then again thought USB is supported?
> |
> | Okay, I'm off for the weekend now! Thanks again so much for your
> | suggestions and I'll update you on Sunday or Monday. If you have any
> other
> | suggestions in the meantime, especially with the VPN/printer issues, that
> | would be great!
> |
> | Have a great weekend too!
> |
> | Tammy
> |
> |
> |
> |
> | "Edward Tian" wrote:
> |
> | > Dear Tammy:
> | > Thank you for posting here.
> | >
> | > I understand this performance issue has brought you a lot of
> inconvenience.
> | > Since it's a somewhat complex issue to troubleshoot, please help me
> gather
> | > the following information in order to narrow down this issue:
> | >
> | > 1. Go to an internal client, try connecting to SBS box via RWW portal
> and
> | > then establish the RDP session, does this performance issue persist?
> | >
> | > 2. On the SBS Server, type http://localhost/remote and then try the RDP
> | > session, any luck?
> | >
> | > 3 Does this issue occur when you connect to RWW using an admin account?
> | >
> | > 4 Please temporarily place a client computer directly connected to the
> | > external NIC of the SBS Server. You can connect the external network
> | > adapter of the SBS Server to a simple hub and connect the client to the
> | > same hub. Manually configure the TCP/IP settings on the client computer
> to
> | > be on the same subnet as the external network adapter of the SBS
> Server.
> | > Then try the RWW connection again and see if the performance issue
> persists?
> | >
> | > Thank you for your time and understanding.
> | > I look forward to hearing from you. Please feel free to let me know if
> you
> | > have any questions or concerns.
> | >
> | > Have a nice weekend! :)
> | >
> | > Best Regards
> | > Edward Tian(MSFT)
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | > ======================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ======================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: "connect to my computer......" & RWW still slow!!!
> please
> | > help
> | > | thread-index: AcWkUEEyuGaONwIPRKST9kjzlOcd6A==
> | > | X-WBNR-Posting-Host: 24.141.103.208
> | > | From: "=?Utf-8?B?VGFtbXk=?=" <Tammy@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: "connect to my computer......" & RWW still slow!!! please
> help
> | > | Date: Thu, 18 Aug 2005 16:55:04 -0700
> | > | Lines: 39
> | > | Message-ID: <524C0077-8567-4550-8AFC-CF563DAC954B@xxxxxxxxxxxxx>
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 7bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:145699
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | Hello all,
> | > |
> | > | I posted this question a few days ago and Les was kind enough to
> respond
> | > but
> | > | I am still having problems and thought I'd try posting the question
> again.
> | > |
> | > | Basically we have a remote user connecting to our SB2003 server. She
> has
> | > | been doing this for the last 3 months without any problems. It's
> only
> | > been
> | > | since apprx 2 weeks ago that she's noticed an incredible decrease in
> | > | performance.
> | > |
> | > | I am totally stumped as to what is causing this and if anyone has any
> | > other
> | > | suggestions/things for me to check I'd be so grateful!
> | > |
> | > | Testing done so far:
> | > |
> | > | 1) have verified no problem with ISP/Internet connectivity at both
> ends
> | > | 2) verified no problem with computer in office being connected - she
> | > also
> | > | tried other PC's in office with same results
> | > | 3) see no errors on SBS server...in Event Log...processor/memory
> usage
> | > | looks fine...have the latest security updates on server...ran a
> | > | defrag...basically the server looks fine from what I can tell and I'm
> on
> | > it
> | > | everyay without any problems - via RDP...also nothing has been
> changed on
> | > it
> | > | the last few weeks
> | > | 4) verified no problems on remote user's computer as this problem has
> | > also
> | > | happened on a different remote computer
> | > | 5) had user change connection speed to 28.8 when logging in RWW - no
> | > | difference
> | > |
> | > | The performance will be fine when the user first connects to her
> office
> | > | computer via RWW and then as she's working the performance tends to
> | > | progressively slowdown.
> | > |
> | > | Again if anyone has any other places that I can check that would be
> great!
> | > |
> | > | Thanks!
> | > | Tammy
> | > |
> | > |
> | > |
.

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