RE: Sharpoint Error in SBS 2003

Hi Jenny,

I sent you an email and am hoping you recieved the information and can
evaluate my results. Any questions please let me know.

Thanks,
Terry

""Jenny wu [MSFT]"" wrote:

> Hi Rerry,
>
> Thank you for posting here!
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> For your description, I understand that the issue is: when you access
> Companyweb you got the error " Cannot connect to the configuration database
> " and the 1000 error event is logged in Application log. If I am off base,
> please don't hesitate to let me know.
>
> Suggestion 1:
> Based on my research, this behavior occurs if one of the following
> conditions is true:
> **The SQL database is not running.
> -or-
> ** Internet Information Services (IIS) is configured to run in IIS 5.0
> isolation mode.
> -or-
> **The account that is used by application pool does not have the required
> permissions to the SQL Server database.
>
> Please refer to the following KB article to try to resolve the problem:
> You receive a "Cannot connect to the configuration database" error message
> when you connect to your Windows SharePoint Services Web site
> http://support.microsoft.com/?id=823287
>
> Have you upgraded the Sharepoint WMSDE to SQL server? And how you register
> the SharePoint instance in SQL Enterprise Manager?
>
> You can use the following steps to register the SharePoint instance in SQL
> Enterprise Manager:
>
> A. Click Start, point to All Programs\Microsoft SQL Server, and then click
> Client Network Utility. Make sure "Enable shared memory protocol" is
> selected.
>
> B. Open Enterprise Manager, right-click a server or a server group, and
> then click New SQL Server Registration. Click Next.
>
> NOTE: If you selected the From now on I want to perform this task without
> using a wizard check box the last time you used the Register Server Wizard,
> SQL Server Enterprise Manager displays the Registered SQL Server Properties
> dialog box. Otherwise, the Register Server Wizard is started.
>
> C. In the Server box, type the instance name, ie, <sbsserver>\SHAREPOINT,
> and click Add and then Next.
>
> D. Click "The Windows account information I use to log on to my computer
> (Windows Authentication)", and then click Next.
>
> E. In the Server Group list, click a server group and click Next.
>
> NOTE: If the group you need does not exist yet, create it by clicking the
> build (...) button, and then completing the Server Groups dialog box.
>
> F. Click Finish, and then Close.
>
> Try to test, how about the result?
>
> Suggestion 2:
>
> This issue may occur when the SharePoint Timer Service tries to contact the
> configuration database when the computer starts or shuts down.
>
> If you can connect to Companyweb successfully, you can safely ignore this
> error message. Or you can follow the steps in 840685 to work around this
> issue:
>
> 840685 An event ID 1000 error message is logged to the application event log
>
> http://support.microsoft.com/?id=840685
>
> Try to test, how about the result?
>
> Suggestion 3:
>
> This problem can occur if a handle to a registry key is not closed
> correctly. This "locks" the registry files so when Windows attempts to copy
> these files as part of the roaming profile synchronization process it fails
> (and this event is recorded). Several users have reported this problem as
> occuring after the installation of various software packages. In most
> cases, this indicates a bug in those applications.
>
> One of the first steps to take in troubleshooting this problem is to
> install the latest service pack.
>
> RESOLUTION:
>
> A supported hotfix is now available from Microsoft, but it is only intended
> to correct the problem that is described in this article. Only apply it to
> systems that are experiencing this specific problem. This hotfix may
> receive additional testing. Therefore, if you are not severely affected by
> this problem, we recommend that you wait for the next Windows Server 2003
> service pack that contains this hotfix.
>
> To resolve this problem immediately, contact Microsoft Product Support
> Services to obtain the hotfix. For a complete list of Microsoft Product
> Support Services phone numbers and information about support costs, visit
> the following Microsoft Web site:
>
> http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
> (http://support.microsoft.com/default.aspx?scid=fh;%5Bln%5D;cntactms)
>
> Note: In special cases, charges that are ordinarily incurred for support
> calls may be canceled if a Microsoft Support Professional determines that a
> specific update will resolve your problem. The usual support costs will
> apply to additional support questions and issues that do not qualify for
> the specific update in question.
>
> You can refer to the following KB article to get detail info:
>
> 883521 Changes to your roaming user profile are not saved when you log off
> and
>
> http://support.microsoft.com/?id=883521
>
> Try to test, how about the result?
>
> Suggestion 4:
>
> Antivirus programs like Norton or McAfee were causing this error. Most of
> the users solved the problem by installing the latest patches or software
> version for the particular program.
>
> Another software that seemed to cause problems to many users is TightVNC.
> Replacing it with standard VNC fixed this issue.
>
> You can refer to the following KB article:
>
> This one applies to Anti-virus effects:
>
> 312031 Using the Symantec W32.Nimda.A@mm Virus Removal Tool Affects the
> Sysvol
>
> http://support.microsoft.com/?id=312031
>
> Try to test, how about the result?
>
> Please try the steps above one by one and let me know the results.
>
> If the issue persist, please help me collect some information to further
> troubleshooting the issue:
>
> 1. When the issue occurs, is the service MSSQL$SHAREPOINT running? Can you
> connect to the SHAREPOINT instance by running "osql -E -S
> <sbsserver>\SHAREPOINT"?
>
> 2. What's the version of Oledb32.dll file when the issue occurs? For
> Windows Server 2003, the version must be 2.8.1022.0 or a later version.
>
> 3. Please paste all the accurate errors information in the newsgroup.
>
> 4. When you run "Monitoring and reporting", what is error message you got?
> Can you give me a screen shot of the error message?
>
> 5. Can you give me a screen shot of the error message when you access
> companyweb?
>
> 6. What has done two weeks ago? Has the server suffered any problems or
> install any applications?
>
> Please add all files to a zip file and send to v-yanniw@xxxxxxxxxxxxxx
>
> For your reference:
>
> This one applies to improper permissions to the %SystemRoot%\Winnt\Sysvol
> folder:
> 290647 Event ID 1000, 1001 Is Logged Every Five Minutes in the Application
> http://support.microsoft.com/?id=290647
>
> This one applies to incorrect time on the client:
> 285923 Error Messages Every 5 Minutes Report Events 1000, 1001, and 13508,
> http://support.microsoft.com/?id=285923
>
> I appreciate you time and effort to perform test. I am currently standing
> by for you about the test result. I am always happy to be of further
> assistance.
>
> Have a nice day!
>
> Best Regards,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: Sharpoint Error in SBS 2003
> >thread-index: AcWkvSGufuZQ3yH5SxuyejhvJIFPKg==
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> >From: =?Utf-8?B?VGVycnkxMzM3?= <Terry1337@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Sharpoint Error in SBS 2003
> >Date: Fri, 19 Aug 2005 05:54:27 -0700
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> >
> >I am running sharepoint services on Small Business Server 2003 standard
> >edition. Had a crash 2 weeks ago and am getting the error: Cannot connect
> to
> >the configuration database. In the application event viewer I get lots on
> >1000 errors. I can access the virtual server saettings but do not have the
> >default company web site. I also cannot get the monitoring and reports to
> >run. Any suggestions are greatly appreciated!
> >
> >Terry
> >
>
>
.