RE: Usage Report Question

Hi,

Thanks for posting here!

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

The usage and performance report is based on the performance/health monitor
results. After we run the reporting wizard, the SBS server will begin to
save value collected by the monitoring components to the SBS monitoring
database. The SBS reporting utility needs to collect usage data for more
than 24 hours so that the report can be generated.

If this is the first time you run the wizard on a SBS server or you choose
to 'Reinstall' the feature in the wizard, the database would be
initialized. At that time, the server needs to wait for 24 hours to
generate the usage report.

1. In the "Outlook Web Access Activity by User" section of the Server Usage
Report, it lists all user names that visited the Outlook Web Access site at
least once during the reporting period; and in the "Outlook Web Access
Usage by Hour" section, it lists the hourly intervals for the reporting
period specified in the usage report.

Basically we should see an IIS HTTP request for a url with /exchange in it
coming from the user in question. That''s about the only way that data
could get in there. So either we have a random issue, or that entry got in
the IIS logs for a reason I can''t fathom unless they were accessing OWA.

Could you please zip the "C:\WINDOWS\system32\LogFiles\W3SVC1" folder and
send it to me at v-yanniw@xxxxxxxxxxxxx? Please also send a copy of the
Server Usage Report to me for analysis.

2. The Remote Connection Activity data is collected from the RAS log files.
If the RAS log is set for an unlimited size, the code looks for IASLOG.LOG,
otherwise it looks for INYYMMDD.LOG within the RAS logging folder
(%windir%\system32\LogFiles). The total number of connections is the
equivalent of number of Account-Stop records where Acct-Status-Type is
equal to 2. Average duration is calculated as the sum of the length of all
the connections (Acct-Session-Time attribute) divided by the number of
connections.

Please send the IASLOG.LOG (or INYYMMDD.LOG) to me at
v-yanniw@xxxxxxxxxxxxx for analysis. Please also tell me the user name who
initiated the accesses that were missing from the report.

The following articles should help:

834120 TechNet Support WebCast: Monitoring features in Microsoft Windows
Small Business Server 2003
http://support.microsoft.com/?id=834120
http://support.microsoft.com/?scid=http://support.microsoft.com%2Fservicedes
ks%2Fwebcasts%2Fen%2Ftranscripts%2Fwct011504.asp

Monitoring Your Server
http://download.microsoft.com/download/f/b/a/fba7f737-bdd3-4570-8873-43cab9c
6e1db/sbs_bp.htm#monitoring

For more information about monitoring and reporting features in SBS 2003,
please also refer to Help and Support Center: on the SBS server, click
Start, click Help and Support, and then click "Monitor your server" in the
Help Contents list.

Hope above information helps! I am looking forward to you!

Have a nice day!

Best Regards,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Usage Report Question
>thread-index: AcWlw22CpvzxAkA7R2SpSxvuQyEvfQ==
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>From: "=?Utf-8?B?dTEwMTQ0MA==?=" <u101440@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Usage Report Question
>Date: Sat, 20 Aug 2005 13:12:02 -0700
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>
>I'm looking at the usage report generated by my SBS 2K3 Premium box and
have
>noticed something odd. My OWA access information doesn't appear accurate
nor
>does my Remote Connection usage.
>
>OWA usage hasn't changed in qute a while even though people have been
access
>it. The same goes for Remote Connections. I'm still testing this out so no
>other satff are using it other than me but I use it about 7 times a week
and
>the RC usage in the report is 2 over a 14 day period.
>
>I know this isn't right so can anyone give me a nod to where I should be
>looking to fix this problem? Not sure if something has stopped and so
isn't
>tracking this info.
>
>Any ideas approciated.
>

.

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