RE: Client machines randomly locking up when printing

Hello Dave,

Thank you for posting to the SBS Newsgroup.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

I understand that in the SBS 2K3 domain, there are seven client
workstations XP Professional, each of the workstation links with a local
printer. When clients try to print, their workstations will "lock up". If I
have misunderstood your concern, please let me know.

Due to complicate of this issue and lack of information for research, we
need your help to gather the following information to isolate whether this
is a server or client side issue. Please take your time to perform the
following steps on the problematic clients' workstations.

1. Please perform Clean Boot on the problematic workstation to see whether
this is a third party issue. The detail steps are:

a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

b. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

c. Click to clear all the check marks from the list box under "Startup".

d. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue still exists.

2. If Clean Boot does not work, please open Notepad, can you print and
whether this issue occurs again?

3. What is the exact meaning of "locking up", workstations hang or clients
being prompted a window to enter account name and password again?

4. Do you mean the Operation System "locking up" or the software about to
print "locking up"? How long does this issue last? Can you print smoothly
afterwards?

5. When the issue happening, can you press CTRL+ALT+DEL? If yes, please go
to Task Manager, and check which process is occurring the largest CPU
Usage.

6. Besides this issue, are you experiencing any performance problems on the
server? Does your server work well now, for example, Exchange send/receive
emails, clients access Companyweb etc.

7. On the server and problematic client workstation, run "eventvwr"
(without quotation marks), check whether there is any error, if yes, double
click it, click the Copy button and paste the full content to the Newsgroup.

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know.

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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>Thread-Topic: Client machines randomly locking up when printing
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>From: "=?Utf-8?B?RGF2ZSBHcm9vdA==?=" <Dave Groot@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Client machines randomly locking up when printing
>Date: Sun, 21 Aug 2005 16:27:02 -0700
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>I have a customer who is using SBS 2003, 7 workstations and one server,
>rolled out the network in DEC 2004, everything was fine till about a month
>ago, now the machines are locking up when they go to print, not all
machines
>at once, it seems to roam the network. It isn't specific to one
application,
>it can be word Quickbooks Outlook, pretty much anything. They are all
using
>Windows XP Pro, MS Works 2005 and have CA eTrust Antivirus. I have tried
many
>things like checking for virus', spyware, made sure all updates were done
on
>both server and workstations. They are using different types of printers
and
>they are all local printers, each one has their own. Any help in this
matter
>is greatly appreciated.
>also i have checked the log files on the Client machines, they are logging
>the application hang, but no further info is available. Any Ideas?
>
>Please Help
>

.