RE: Missing Calender entries - how??
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Mon, 22 Aug 2005 07:01:17 GMT
Hello Chris,
Thank you for posting in the SBS newsgroup.
Also, many thanks for Dave's great input.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
According to your description, I understand that you have a specific user
who has lost several Calendar entries. If I have misunderstood your
concern, please don't hesitate to let me know.
To narrow down this issue, please answer and perform the below questions
and steps:
1. Dave is right on target, please try to perform the Dave's suggestion
and check if the issue can be reproduced. In addition, could you please let
me know what of SBS Server is running?
2. Does this issue only occur on the specific user? Does this issue only
occur on the Recurrence Appointment? Can you reproduce this issue?
3. I would like to suggest we perform the following tests to see whether
those appointments were physically deleted or not.
Test 1. Start Outlook with /cleanviews switch. To do so, please close
Outlook (if it is running), click Start->Run, type "Outlook /cleanviews"
without quotes and then press Enter. Can we see those appointments now?
Test 2. Access the mailbox via OWA. Can we see those appointments now?
Test 3. In Outlook client, select the Calendar folder and then click
View->Arrange by->Current View->By Category. Can we find those appointments?
If we are still unable find those appointments, I am afraid that they may
be deleted for some reason, or the database may have some logically errors.
I therefore suggest you try the following process to troubleshoot this
issue:
Step 1. If you have any Anti-virus and backup applications, please ensure
that they do NOT scan the MDBDATA folder and drive M:. More info here:
328841 XADM: Exchange and Antivirus Software
http://support.microsoft.com/?id=328841
Step 2. Use the ISINTEG utility to check the database.
1) Please back up the Exchange Server Mailbox database first. If you are
using NTBackup utility, please try the online backup method in the
following KB article:
258243 XADM: How to Back Up and Restore an Exchange Server Computer by
Using the Windows Backup Program
http://support.microsoft.com/?id=258243
You can also keep an offline copy of the database files (.edb/.stm):
296788 Offline Backup and Restoration Procedures for Exchange
http://support.microsoft.com/?id=296788
NOTE: If you are using any third-party backup program instead of NTBackup
to perform full online backup for Exchange databases, make sure that the
backup program you are using is Exchange-aware and is compatible with your
current Exchange server. Ensure that you know the process of how to
correctly perform the full online backup. If you are not familiar with the
process of using the third-party backup program to back up Exchange
databases, please consult with the third-party backup program provider
before you proceed.
2) Dismount the Mailbox Store "Mailbox Store (ServerName)" by
right-clicking it in ESM and choose Dismount Store.
3) Open a command prompt window and change the currently directory to
"<system drive>:\Program Files\Exchsrvr\Bin".
4) Run the following command: isinteg -s <Exchange Server Name> -fix -test
alltests
5) Press the number of the "Mailbox Store (ServerName)" and press ENTER.
6) After this, mount the Mailbox Store and test if the problem ceases.
7) If there are more than 20 fixes, you can re-run the command in step 4
until you found the fixes number is near to 0.
Note: Running "ISINTEG" is a offline process. We must dismount the Mailbox
Store before running the command.
To get additional information, you may refer to the following KB article:
299046 XADM: Calendar Items Disappear from User's Folders
http://support.microsoft.com/?id=299046
I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
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--------------------
>From: "Chris" <Chris@xxxxxxxxxxxxx>
>Subject: Missing Calender entries - how??
>Date: Sat, 20 Aug 2005 22:06:02 +0100
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>I have a huser who has lost several Calender entries
>
>Two specific one are
>
>9:30am Tuesday - Meeting with Sale Manager Every week
>This was setup October 2004
>
>2pm FRDAY Team Meeting - every week
>This was setup in December 2004
>
>ALL the weekly meeting PAST and FUTURE has gone
>
>Before I can look into this the user has setup Fresh entries for future
>
>I'm trying to find out if something other than USER action may be
>responsible ??
>
>Calender corruption - but why these specific ones??
>
>
>
.
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