Re: Mac clients having trouble using FTP on SBS

Hi Julie,

Welcome to SBS newsgroup. William thanks a lot for so valuable information.

Issue description:

===========

I understand that you encountered some problem when using FTP from Mac.

Analyzing and suggestions:

============

William have described the issue so clear that Mac have no special setting,
the FTP is a common protocol not based on OS. You can refer to his
suggestion to check your Mac setting.

Here I would like to give you some more suggestions:

1. Do have ISA installed on your SBS 2000, if so please make sure that ISA
have been configured correctly:

You can refer to the following KB article for detailed information:

313072 HOW TO: Configure the Web Publishing Service to Work with Internet
http://support.microsoft.com/?id=313072

310110 HOW TO: Secure FTP Directory Access by Using Internet Security and
http://support.microsoft.com/?id=310110

2. If you have implement a hardware firewall on SBS 2k, please also make
sure that it is configured correctly for FTP, you may ask for hardware
vendor for assistance in this issue.

3. You can refer to this for more detailed information about configuring
FTP port for active and passive mode

309816 How To Configure Internet Explorer to Use Both the FTP PORT Mode and
http://support.microsoft.com/?id=309816

Hope the above information helpful in this issue, if you have any further
concerns, please feel free to let me know. I will be glad to help you.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: William Smith <mecklists@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Mac clients having trouble using FTP on SBS
| References: <eCo$MnTpFHA.2904@xxxxxxxxxxxxxxxxxxxx>
| User-Agent: MT-NewsWatcher/3.4 (PPC Mac OS X)
| Date: Sat, 20 Aug 2005 10:01:10 -0500
| Message-ID: <mecklists-22EDCE.10011020082005@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: cpe-70-92-13-119.mn.res.rr.com 70.92.13.119
| Lines: 1
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl!mecklists
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:146211
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| In article <eCo$MnTpFHA.2904@xxxxxxxxxxxxxxxxxxxx>,
| "Julie" <julie@xxxxxxxxxxxxx> wrote:
|
| > We have a client with SBS2K who uses its FTP service to receive files
| > from clients (using authentication.) Some of these clients have Mac
machines
| > and they sometimes have trouble hooking up. In virtually every case,
having
| > the Mac user change their FTP client from active to passive (or vice
versa)
| > solves the problem. However, there is at least one client for whom
neither
| > setting
| > works.
| >
| > Would it be worthwhile to add a Mac machine to the network in order to
| > give these remote Mac users a native environment?
|
|
| Hi Julie!
|
| From your description, I'm really confused as to where the servers are
| located and where the client Macs are located.
|
| I'm assuming that the Macs are transferring files over the Internet via
| FTP to the SBS server. Correct?
|
| Setting a Mac to use passive mode simply means that it must go through
| its company's own proxy server to connect to the Internet before
| connecting to your FTP server. Depending on the proxy software used and
| how it's configured, changing this setting from one to the other will
| correct most problems as you've already seen.
|
| If neither of these settings (passive vs. non-passive) is working for
| your customer then something else is wrong. It could be authentication,
| a blocked FTP port on the client side (maybe their proxy server blocks
| 20 and 21), an incorrect setting or something else. Most Mac FTP clients
| have transcripts and logs you can check for information about the
| errors.
|
| *** Mac OS X can not natively upload FTP files using the Go --> Connect
| menu. Stupid, yes, and Apple should have changed this long ago. Your Mac
| user must use a third party client such as Anarchie, Fetch or
| Transmit.***
|
| FTP is a pretty generic protocol and nothing is specific to Macs that
| Windows and UNIX FTP servers don't already do. Getting a Mac to handle
| Mac client FTP transfers is probably overkill.
|
| Hope this helps! bill
| --
| William M. Smith
| (Microsoft Interop MVP)
|

.

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