RE: SBS2003 - Exchange online; file synch offline

Hi Ray,

Thank you for your kind reply.

I know the current condition is: you received the error message "need to
reinstall the Client Deployment component on the Server", when you re-join
the problematic workstation into the SBS Domain.

Consider your current concern, you can temporarily manually join the
problematic workstation into the SBS Domain. To do so, please perform the
below steps:

1. Please run the "Ipconfig /all" on the command prompt, and verify the
configuration of the TCP/IP on the problematic workstation. Enable
automatically obtain an IP address from the DHCP on the SBS Server, and the
SBS internal NIC's IP address is the only entry on the DNS Server box of
the problematic workstation.

2. Go to the desktop, right-click My Computer icon and select Properties,
click Computer Name tab, click Change button.

3. Type the appropriate Computer name, and type the correct Domain name
in the Domain box, then click OK.

4. Type the administrator credential in the dialog box.

5. Restart the computer.

For the offline files sync, you may refer to the below KB article:

230738 How to Restart the Offline Files Cache/Database
http://support.microsoft.com/?id=230738

In addition, please try the following steps to reinstall SBS components:

a. Make a complete backup of your server

b. Rename HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer

c. Rename %Program Files%\Microsoft Integration\Windows Small Business
Server 2003

d. Rename %Program Files%\Microsoft Windows Small Business Server

e. Verify %Program Files%\Windows for Small Business Server exists on the
server. If not, you may want to manually rebuild the files from
CD1\Setup\i386)

f. Rerun SBS setup to reinstall SBS components.

Additionally, to troubleshoot the join domain issue, please help me collect
the below information:

1. Please kindly paste the exact error message in your reply, you may do
a screen capture of this issue and attach it in your reply.

2. On a workstation, go to C:\Program Files\Microsoft Windows Small
Business Server\Clients and paste the content of the SBSNetSetup.log file
in your reply.

3. On the SBS Server, please locate the Errorlog.txt from the ..\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs folder,
and check whether there are any error messages noted on this issue, then
paste the full context in your reply.

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: SBS2003 - Exchange online; file synch offline
>thread-index: AcWkRaMKSGFMQ6x7TFegOHgSS6aQvA==
>X-WBNR-Posting-Host: 64.3.44.65
>From: "=?Utf-8?B?cmF5ZHcwMA==?=" <raydw00@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <43DBF0E8-724A-473E-AB75-4FD0A2DB50DA@xxxxxxxxxxxxx>
<xE8ka8vnFHA.940@xxxxxxxxxxxxxxxxxxxxx>
<F670B69E-64F0-4344-AEB0-766BD7B3A994@xxxxxxxxxxxxx>
<yENktHZoFHA.940@xxxxxxxxxxxxxxxxxxxxx>
<88B599E7-C2C3-4CD4-84F4-1BA3A460D429@xxxxxxxxxxxxx>
<nYIGst9oFHA.2700@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: SBS2003 - Exchange online; file synch offline
>Date: Thu, 18 Aug 2005 15:39:04 -0700
>Lines: 322
>Message-ID: <BF5F5261-DC0E-43D3-8485-DD95F74B336A@xxxxxxxxxxxxx>
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:145686
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Nathan,
>
>Things aren't going very well. Here are the answers to your points.
>
>Problematic client condition:
> - Could surf the web and use Exchange for email
> - Could not reach shared printers or synchronize offline files and
folders.
> (See note 6 below for current status)
>
>> 1. Please check to see if you can browse the network without problem.
Go
>> to the Windows XP workstation, open My Network Places. Can you see the
>> computers in the SBS network? If so, there should be no problem with the
>> browsing.
>
>No - client could not see other client computers on the SBS network
>
>> 2. On the problematic workstation, open the Windows Explorer and type
>> \\SBSServerName in the Address box, can you correctly browse the shared
>> folders of the SBS Server?
>
>Yes - client could access shared folders on the server
>
>> 3. On the problematic workstation, click Start, point to Settings ->
>> Printers and Faxes, click Add a printer, click Next, select "A network
>> printer, or a printer attached to another computer" option and click
Next,
>> select Find a printer in the directory and click Next, select Entire
>> Directory and click Find Now button in the Printers tab, can you
correctly
>> find the shared printer?
>
>Yes and No - Client could find the printers listed in active directory.
>However, windows would not connect the printers and popped up message "you
>may not have permission to use this network... network path not found."
>
>> 4. You may refer to the following KB article and check to see if the
>> problem will be resolved:
>>
>> 814112 Files on network shares open slowly, opens as read-only, or you
>> receive
>> http://support.microsoft.com/?id=814112
>
>Did not complete - see below.
>
>> 5. Please manually disable the Windows firewall on the problematic
>> workstation, and try again.
>
>No luck here
>
>> 6. Please try to join the problematic workstation into a temporary
>> Workgroup, and then use the http://ServerName/connectcomputer link to
>> re-join the SBS domain, and then check if the issue can be reproduced.
>
>I set up a temporary workgroup and then tried to use the
>http://servername/connectcomputer to re-join the SBS domain.
> 1. After a long wait with nothing happening, I received an error stating
I
>needed to reinstall the Client Deployment component on the server.
> 2. I reinstalled the Client Deployment component on the server.
> 3. I still get the same error message when I try the
>http://servername/connectcomputer link.
>
>I am concerned now because I cannot get this user to rejoin the SBS
network.
>Is there a way we can get at the offline files in this user's account?
This
>user had several files that never synchronized during all this time.
>
>I look forward to any wisdom that can be shared.
>Ray
>
>
>> Additionally, please understand that if the problem only occurs on a
>> particular computer, you may need to check the settings of the computer
or
>> reinstall the computer to clean up the corrupted components.
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: SBS2003 - Exchange online; file synch offline
>> >thread-index: AcWiheWEaEyQM49hRX+VUwAqNczVFA==
>> >X-WBNR-Posting-Host: 64.3.44.65
>> >From: "=?Utf-8?B?cmF5ZHcwMA==?=" <raydw00@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <43DBF0E8-724A-473E-AB75-4FD0A2DB50DA@xxxxxxxxxxxxx>
>> <xE8ka8vnFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> <F670B69E-64F0-4344-AEB0-766BD7B3A994@xxxxxxxxxxxxx>
>> <yENktHZoFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: SBS2003 - Exchange online; file synch offline
>> >Date: Tue, 16 Aug 2005 10:14:01 -0700
>> >Lines: 186
>> >Message-ID: <88B599E7-C2C3-4CD4-84F4-1BA3A460D429@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144933
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Nathan,
>> >
>> >Sorry for the delay, but I only have limited access to the troublesome
>> >client. The problematic client is still behaving funny. Regarding
your
>> >earlier questions:
>> >
>> >> I. As you mentioned, you received the error message "GetDcList
failed -
>> >> error 0x80070057" when you are running the W32tm /monitor on the
>> >> problematic computer. Please open the system Event Viewer on the
>> >> problematic workstation, and check whether there are any error
messages
>> >> about this issue, then paste the full context in your reply post.
>> >
>> >Here are the system event errors and warnings over the past few days.
>> >Type Date Time Source Category Event User Computer
>> >
>> >Warning 8/15/2005 4:29:59 PM MrxSmb None 3019 N/A TCP
>> >Warning 8/15/2005 4:29:56 PM MrxSmb None 3019 N/A TCP
>> >Warning 8/15/2005 4:29:56 PM MrxSmb None 3019 N/A TCP
>> >Error 8/15/2005 1:41:57 PM Service Control Manager None 7011 N/A TCP
>> >
>> >Warning 8/15/2005 1:24:07 PM Dnsapi None 11197 N/A TCP
>> >Error 8/15/2005 1:22:38 PM Service Control Manager None 7006 N/A TCP
>> >Error 8/15/2005 1:22:32 PM Service Control Manager None 7006 N/A TCP
>> >Error 8/15/2005 1:15:21 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:19 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:16 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:14 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:11 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:09 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:06 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:04 PM DCOM None 10005 TPXX TCP
>> >Error 8/15/2005 1:15:02 PM DCOM None 10005 TPXX TCP
>> >
>> >Warning 8/15/2005 12:46:43 PM Dnsapi None 11191 N/A TCP
>> >Warning 8/15/2005 12:46:43 PM Dnsapi None 11197 N/A TCP
>> >
>> >Error 8/15/2005 12:46:37 PM E100B None 4 N/A TCP
>> >
>> >Error 8/15/2005 12:42:08 PM W32Time None 29 N/A TCP
>> >Warning 8/15/2005 12:42:08 PM W32Time None 24 N/A TCP
>> >
>> >
>> >Error 8/15/2005 12:31:44 PM Service Control Manager None 7006 N/A TCP
>> >Error 8/15/2005 12:31:23 PM Service Control Manager None 7006 N/A TCP
>> >
>> >
>> >> II. As you mentioned, since the result is the same problem when you
are
>> >> logging other regular users onto the problematic workstation, it
could
>> most
>> >> likely be related to the problematic workstation side issue. Please
go
>> to
>> >> Start -> Settings -> Network Connections, open the Lan connection's
>> >> Properties, check there don't installed the IPX/SPX/NetBIOS Protocol,
>> >
>> >These are not installed.
>> >
>> >> III. Please check if the time sync on the problematic workstation
and
>> the
>> >> SBS Server. If not, please refer to the below KB article to configure
an
>> >> authoritative time server in the problematic workstation, and then
check
>> if
>> >> the issue can be reproduced:
>> >>
>> >> 314054 How to configure an authoritative time server in Windows XP
>> >> http://support.microsoft.com/?id=314054
>> >
>> >This morning, I tried the w32tm /monitor command and did not receive
the
>> >earlier error statement. However, the problematic client is still not
>> >synchronizing offline files (see more details below) or finding shared
>> >printers on the network. The client can still surf the web, access
>> internal
>> >web pages and use Outlook for email.
>> >
>> >> IV. Additionally, please follow this suggestion to narrow down this
>> >> problem:
>> >>
>> >> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>> >> (without the quotation marks). Click OK.
>> >>
>> ><snip>
>> >I removed all non-MSFT services and the problem still occurs.
>> >
>> >More details on problem:
>> >Today, the problematic client seems to 'think' it can synchronize
files,
>> but
>> >nothing happens. The synchronize window pops up, lists a path and
appears
>> >ready to go, but no files are updated and the window hangs like this
>> forever.
>> >
>> >Question: It seems like some Active Directory functions work (like
>> Internet
>> >access), but others don't (like access to printers). How can I verify
>> that
>> >this client can reach the appropriate Active Directory domain.
>> >
>> >Thanks in advance for your advice. Ray
>> >
>> >======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: SBS2003 - Exchange online; file synch offline
>> >> >thread-index: AcWfPXtxEoqPGkDNQBWFkLhzJ2O2DA==
>> >> >X-WBNR-Posting-Host: 64.3.44.65
>> >> >From: "=?Utf-8?B?cmF5ZHcwMA==?=" <raydw00@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >References: <43DBF0E8-724A-473E-AB75-4FD0A2DB50DA@xxxxxxxxxxxxx>
>> >> <xE8ka8vnFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: RE: SBS2003 - Exchange online; file synch offline
>> >> >Date: Fri, 12 Aug 2005 05:58:06 -0700
>> >> >Lines: 37
>> >> >Message-ID: <F670B69E-64F0-4344-AEB0-766BD7B3A994@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:143667
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Nathan - Thanks for your assistance. The answers to your questions:
>> >> >
>> >> >> 1. What OS of the problematic client workstation? Did you run
the
>> Set
>> >> Up
>> >> >> Client Computer Wizard to add the problematic computer? Did you
join
>> the
>> >> >> problematic computer into the SBS 2003 Domain by using
>> >> >> http://SBSServerName/connectcomputer link?
>> >> >
>> >> >WinXP sp2; client was installed using connectcomputer link and was
>> working
>> >> >fine for several weeks.
>> >> >
>> >> >>
>> >> >> 2. Please run "IPCONFIG /ALL" on the problematic computer and
one
>> of
>> >> >> other proper computers, and then compare the TCP/IP configuration
of
>> the
>> >> >> problematic computer and other proper computers.
>> >> >
>> >> >ipconfig /all on the problematic client returns comparable data to
the
>> >> other
>> >> >proper systems; I ran w32tm /monitor on the problematic computer and
>> >> received
>> >> >the following:
>> >> >GetDcList failed - error 0x80070057
>> >> >w32tm works fine on the other systems.
>> >> >
>> >> >> 3. Please use the problematic user account to logon other proper
>> >> clients,
>> >> >> and check if the issue can be reproduced. Please also use other
>> proper
>

.