Re: Backup failing after SP1
- From: v-crinal@xxxxxxxxxxxxxxxxxxxx (Crina Li (MSFT))
- Date: Thu, 18 Aug 2005 10:54:52 GMT
Hi David,
Thanks for your reply.
I am glad to hear the problem is resolved and thanks for your sharing.
It is my pleasure to work with you in this post. If you encounter any
difficulties in the future, please submit the post to the newsgroup. We
are glad to be of the assistance.
Again, thank you for using Microsoft newsgroup. Have a nice day. :)
Best regards,
Crina Li (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "David" <sbs@xxxxxxx>
| References: <#QvFBOfoFHA.568@xxxxxxxxxxxxxxxxxxxx>
<apDsJ3koFHA.3672@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Backup failing after SP1
| Date: Wed, 17 Aug 2005 21:10:10 -0500
| Lines: 167
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| Thank you for the reply - I actually got on the phone with support.
After 6
| hours of troubleshooting it came down to Clicking the "Mark as Clean"
item.
| For what ever reason after the upgrade, SBS did not view the tape drive
as
| valid until is was "cleaned" Hopefully this gets out to other people who
| might have the same problem.
|
| "Crina Li (MSFT)" <v-crinal@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:apDsJ3koFHA.3672@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi David,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From your problem description, I understand this issue to be: you could
| > not
| > successfully backup your SBS server with SBS backup wizard or NTbackup
| > utility.
| >
| > From the backup the log, obviously, this issue is caused by that
following
| > procedure call cannot be fulfilled.
| >
| > GetTapeMediaPoolName failed. (0x80070458)
| > GetBackupDestination failed. (0x80070458)
| > LaunchNTBackup failed. (0x80070458)
| >
| > Translated from error code library, 0x80070458 is for
| > ERROR_NO_MEDIA_IN_DRIVE which means there is no media in drive. From
this
| > error, we can know there could be two possible cause of this issue.
| >
| > 1. There is actually no tape in the tape device and it is not correctly
| > mounted.
| > 2. The tape device is not Listed as Compatible Device with Windows
Server
| > 2003 system. There is compatibility issue that the device cannot be
| > correctly recognized by the system. Please check if the backup device
is
| > in
| > the HCL list:
| >
| >
| >
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=h
| > ardwarehome
| >
| > To narrow down the problem, would you please help me collect the
following
| > information?
| >
| > 1. What's the exact model of your tape drive?
| > 2. If you put in a new tape does it start working?
| > 3. If you backup to lacal hardware does it work?
| > 4. If you run NTBackup manually with the same tape, are you able to
backup
| > to it?
| > 5. Clean the tape drive, does it help?
| > 6. This issue can occur if the RSM database gets corrupted. Is there any
| > RSM error in event log? Please try the steps below and see how it goes:
| >
| > 1) Remove the tape drive from Device Manager.
| > 2) Remove the tape device from RSM.
| > 3) Do a scan for hardware changes in Device Manager.
| > 4) Device Manager should re-detect the device and install it. RSM should
| > automatically install it a few minutes after that.
| > 5) Attempt an inventory from a tape with backup data after RSM has
| > re-detected and installed the device.
| >
| > 7. Please gather the latest NTbackup, SBS Backuprunner logs and
| > Application
| > log, compress them to a ZIP file, and then send it to me at
| > v-crinal@xxxxxxxxxxxxx for analysis:
| >
| > 1) Application, System logs around time of failure
| > 2) The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
| > Backup User\Local Settings\Application Data\Microsoft\Windows
| > NT\NTBackup\data'.
| >
| > Note: Before reproduce the problem, please open NTBACKUP, click
| > "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab.
Then
| > reproduce this issue and send the backup log to me (Tools->Report).
| >
| > 3) The Sbsbackuplog0x.log files which can be located under the folder
| > '%sbsprogramdir%\Support\Backup Logs'.
| >
| > The following KB artilces are for your reference:
| >
| > 831664 "The requested media failed to mount" error message when you try
to
| > http://support.microsoft.com/?id=831664
| >
| > 840754 Backups on Windows Small Business Server 2003 may use more backup
| > media
| > http://support.microsoft.com/?id=840754
| >
| > 839591 A scheduled backup task unexpectedly quits in Windows Server 2003
| > when
| > http://support.microsoft.com/?id=839591
| >
| > If you have any questions or concerns related to this issue, please let
me
| > know.
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "David" <sbs@xxxxxxx>
| > | Subject: Backup failing after SP1
| > | Date: Mon, 15 Aug 2005 18:52:09 -0500
| > || Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | After upgrading to SP1 for SBS 2003 my backups are failing
| > |
| > | NTMS session started successfully.
| > | EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
| > | Will enumerate on 3 media libraries found.
| > | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| > | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| > | Found an enabled library.
| > | InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
| > | Identify Media completed
| > | EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
| > | Will enumerate on 0 media types found.
| > | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
| > | Found an enabled library.
| > | InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
| > | Identify Media failed or was invalid.
| > | EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
| > | Will enumerate on 0 media types found.
| > | Unable to detect tape drive or tape media.
| > | GetTapeMediaPoolName failed. (0x80070458)
| > | GetBackupDestination failed. (0x80070458)
| > | LaunchNTBackup failed. (0x80070458)
| > | NTBackup finished the backup with errors.
| > |
| > |
| > |
| >
|
|
|
.
- References:
- Backup failing after SP1
- From: David
- RE: Backup failing after SP1
- From: Crina Li (MSFT)
- Re: Backup failing after SP1
- From: David
- Backup failing after SP1
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