RE: no external web server with dns www host sbs2000
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Thu, 18 Aug 2005 10:42:12 GMT
Hi TIA,
Thanks for posting here!
For your description, I understand that you can not access www.company.com
in internal network. If I am off base, please don't hesitate to let me know.
For your information I know your DNS server should be work properly. The
issue may be related with gateway or proxy or firewall. Please help me
collect some information to isolate the issue:
1. Please try to access the website using internal IP address, try to
test, how about the result?
2. Can I assume the SBS server host the website or it is another member
server in the domain?
3. Have you run ISA? Please check if some filters block the request.
4. How about you access Companyweb? How about users access external website
LAN?
5. Can you access the website from internet?
6. Please give me IP configuration, please run command: "ipconfig /all"
respectively in server computer and the problematic client computer and
"route print" in server computer and send me results (include follow files
I requested) to v-yanniw@xxxxxxxxxxxxx
7. Please send me the IIS log file for further analysis:
a. Open IIS MMC, right click Default Web Site and then click Properties.
b. Click Website tab and then check Enable logging.
c. Stop the Default Website and rename the existing IIS log files under
C:\WINDOWS\system32\LogFiles.
d. Restart the Default Website and try Server Activesync to reproduce the
problem.
e. Go to the following folder: C:\WINDOWS\system32\LogFiles.
f. Send me the log file to my working email address v-wensun@xxxxxxxxxxxxxx
8. If there is ISA, please also try to reproduce the issue with enabling
the ISA logs. I will try to check the log and see if the traffic is blocked
by ISA.
A. Enable all the ISA logging options
a. In ISA Management console ' navigate to 'Servers and Arrays' '
'Monitoring Configuration' ' Logs, double click 'ISA Server Firewall
service' and switch to the 'Fields' tab, and then click 'Select All'.
b. Do the same thing (enable all the log options) to 'ISA Server Web Proxy
Service'.
c. Do the same thing (enable all the log options) to 'Packet Filters'.
B. Clean Up the existing logs
a. Stop all the ISA services which includes 'MS Web Proxy', 'MS Firewall'
and 'MS Scheduled Cache Content Download'.
b. Delete all the log files in 'C:\Program Files\Microsoft ISA
Server\ISALogs'.
c. Restart the services: 'MS Web Proxy', 'MS Firewall' and 'MS Scheduled
Cache Content Download'.
C. Reproduce the problem on one remote XP client, and then compress and
send all new generated logs to me at (C:\Program Files\Microsoft ISA
Server\ISALogs). Please also note the XP client IP.
I am looking forward your reply!
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
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--------------------
>From: "bjeff" <wjeffries@xxxxxxxxxxxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: no external web server with dns www host sbs2000
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>Date: Wed, 17 Aug 2005 03:02:42 GMT
>NNTP-Posting-Host: 65.188.237.121
>X-Complaints-To: abuse@xxxxxx
>X-Trace: twister.southeast.rr.com 1124247762 65.188.237.121 (Tue, 16 Aug
2005 23:02:42 EDT)
>NNTP-Posting-Date: Tue, 16 Aug 2005 23:02:42 EDT
>Organization: RoadRunner - Triad
>Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!cycny01.gnilink.net!cyclone1.gnilink.net!gnilink.net!cy
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:145080
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello,
>
>I've run across a problem and can't seem to find another instance of it
>happening. This sbs 2000 server has been running for quite a while and I
>know the settings are correct, nothing changed, but recently can not his
>www.company.com from inside the network. DNS forward zone has a www host
>record with the external IP of the webserver. NSLOOKUP brings back
correct
>ip, can ping the site by name, and bring back the correct IP. I have
>removed the host record and re-added it. Not sure what is going on and
>wondered if anyone else had had this issue.
>
>TIA
>
>BJ
>
>
>
.
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