RE: SBS2003 Fax Console Log Entry Invalid

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Hello Bruce,

Thank you for posting back and your detail information!

Please see my following suggestion:

1. On the server, open My Computer, click Tools, click Folder Options,
click the View Tab, click "Show Hidden Files and Folders" and remove the
check from Hide Protected Operating System Files (Recommended).

2. Go to Server Management\Standard Management\Fax (Local).

3. Right click Fax (Local), go to Properties, Inbox tab, and you will see
the Archive Folder location, please check whether these two files are
stored in the Archive Folder. By default, the Archive Folder location is
"C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\Inbox".

4. If the issue persist, please see:

a. Go to Start -> Run "services.msc" (without quotation marks), restart the
Fax Service.

b. Restart the server if possible.

5. I need to know whether you have installed any updates recently, for
example: SBS 2K3 SP1.

Hope this information helps, and I am looking forward to your reply.

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: SBS2003 Fax Console Log Entry Invalid
>thread-index: AcWiW0z14nmETuuWQE6rs5Iw+AOhxA==
>X-WBNR-Posting-Host: 70.188.133.76
>From: =?Utf-8?B?QnJ1Y2VC?= <BruceB@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <D4B5F895-BE43-4EB9-8CD0-D1A991CE7817@xxxxxxxxxxxxx>
<n4JmCKhoFHA.3120@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: SBS2003 Fax Console Log Entry Invalid
>Date: Tue, 16 Aug 2005 05:09:06 -0700
>Lines: 133
>Message-ID: <4D362732-C38A-4A1E-BD7B-B449D1C8F181@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144835
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Brandy, having a problem trying to paste in a screen shot, so here's the
>detail:
>In the Inbox all the columns are blank except the "size" which shows 86kb
>for one message and 26kb for the other message.
>
>When I try to delete these log entries I get the following message: "The
>operation cannot be completed.".
>
>On the Details button it says "Fax message could not be found.
>(7009,2200003167).
>
>I hope this gives you more information.
>
>Bruce
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello Bruce,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I am sorry that I cannot completely understand what exact issue you have
>> got. Please help to gather the following information for research:
>>
>> 1. Please fully explain "2 entries", and what exact error message you
have
>> got when you click Delete. I strongly suggest you that capture two
screen
>> shots for each of them.
>>
>> 2. What account do you use to log on the server, is it Administrator
>> account?
>>
>> Please see my following general information to check whether the account
>> permission has being changed:
>>
>> a. Go to Server Management\Standard Management\Fax (Local)
>>
>> b. Right click Fax (Local), go to Properties. Security tab.
>>
>> c. The permission settings for each account are:
>>
>> Administrators: Full Control
>>
>> Everyone: Fax and Special Permissions
>>
>> SBS Fax Operators: Fax, Manage Fax Documents and Special Permissions
>>
>> 4. Click Advanced. Highlight each of these three accounts and click
Edit,
>> their permissions settings are:
>>
>> Administrators: Full Control
>>
>> Everyone: Submit low-priority faxes, Submit normal-priority faxes and
Read
>> Permissions.
>>
>> SBS Fax Operators: Submit low-priority faxes, Submit normal-priority
faxes,
>> Submit high-priority faxes, View fax jobs, Manage fax jobs, View
incoming
>> messages archive, Manage incoming messages archive, View outgoing
messages
>> archive, Manage outgoing messages archive.
>>
>> [Note]: Make sure there is no any Deny box checked.
>>
>> I am appreciated your time and cooperation, and am looking forward to
>> hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: SBS2003 Fax Console Log Entry Invalid
>> >thread-index: AcWhkiBLI8pauBzGRIi+U/C7bSVqQg==
>> >X-WBNR-Posting-Host: 70.188.133.76
>> >From: =?Utf-8?B?QnJ1Y2VC?= <BruceB@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: SBS2003 Fax Console Log Entry Invalid
>> >Date: Mon, 15 Aug 2005 05:09:02 -0700
>> >Lines: 8
>> >Message-ID: <D4B5F895-BE43-4EB9-8CD0-D1A991CE7817@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144410
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >We have 2 entries in our fax inbox that have no data associated with
it.
>> >Cannot delete the entry as it reports no matching log.
>> >
>> >How can we permanently remove the item. Tried Shift + Del but didn't
do
>> >anything either.
>> >
>> >Thanks
>> >Bruce
>> >
>>
>>
>

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