RE: SBS 2003 Exchange startup problem / RPC Question

Nathan,

it seems to be a Symantec issue. As such I will open a call with them.

Started the server with missing RPc Client reg key and Symantec - same
pronlem.
Started the server with missing RPC Client reg key and Symantec disabled -
all ok.

Question - should the ncacn_nb_tcp registry key be left in place??

Ken

""Nathan Liu [MSFT]"" wrote:

> Hi KenT,
>
> Thank you for your kind update.
>
> As you mentioned, since the Symantec Mail Security is installed on the
> server, the RPC is needed for Symantec Mail Security, and the error message
> is "The RPC-Server is under too much load", it could most likely be related
> to the Symantec Mail Security software. Please temporarily uninstall it,
> and check if the issue can be reproduced. Alternatively, you may also
> contact the software vendor to require help.
>
> Additionally, please add the ncacn_nb_tcp registry key and check if the
> issue can be reproduced. For detailed steps, please refer to my previous
> reply.
>
> Otherwise, please open the system Event Viewer on the SBS Server, and check
> whether there are any error messages about this issue, then paste the full
> context in your reply post.
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> --------------------
> >Thread-Topic: SBS 2003 Exchange startup problem / RPC Question
> >thread-index: AcWhZ8w06xZki4e0S/2cin9mrfmtPQ==
> >X-WBNR-Posting-Host: 84.140.242.117
> >From: "=?Utf-8?B?S2VuLVQ=?=" <KenT@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <7B89FB26-2242-4760-A0F7-B79748D21535@xxxxxxxxxxxxx>
> <x#455pLmFHA.944@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: SBS 2003 Exchange startup problem / RPC Question
> >Date: Mon, 15 Aug 2005 00:06:02 -0700
> >Lines: 193
> >Message-ID: <F6431D22-14B5-4B43-9481-73C12B3BC4D7@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144347
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Nathan,
> >
> >thanks for your help with this. Sorry I couldn't post back earlier, but
> had
> >other issues with the server too.
> >
> >Basically, yes, we have Symantec Mail Security installed on the server.
> >The problem only occurs after a server re-boot - not when the Exchange
> >servers are stopped and then re-started after a re-boot.
> >
> >I checked MS KB 267573 anf find that on our server the setting for
> >ncacn_nb_tcp is missing. Could this be the cause of the error?
> >
> >In our reg key for RPC Client protocols I see :
> >Value 0
> > Name: ncacn_np
> > Typ: REG_SZ
> > Daten: rpcrt4.dll
> >
> >Value 1
> > Name: ncacn_ip_tcp
> > Typ: REG_SZ
> > Daten: rpcrt4.dll
> >
> >Value 2
> > Name: ncadg_ip_udp
> > Typ: REG_SZ
> > Daten: rpcrt4.dll
> >
> >Value 3
> > Name: ncacn_http
> > Typ: REG_SZ
> > Daten: rpcrt4.dll
> >
> >
> >We should add the key for ncacn_nb_tcp and see what happens?
> >Would the services still re-start as they do with this key missing?
> >
> >Ken
> >
> >
> >""Nathan Liu [MSFT]"" wrote:
> >
> >> Hello KenT,
> >>
> >> Thank you for posting in the SBS newsgroup.
> >>
> >> Also, many thanks for Jonathan's great input.
> >>
> >> According to your description, I understand that you received the error
> >> "MSExchangeSA. 1005. Unexpected error. The RPC-Server is under too much
> >> load. Win32 ID-Nr.: c00706bb." when the Server is re-started. If I have
> >> misunderstood your concern, please don't hesitate to let me know.
> >>
> >> Jonathan is right on target. I have checked the running status of the
> >> RpcLocator services in the SBS 2003 Premium SP1 on my testing machine,
> it
> >> is configured as Manual and Stopped.
> >>
> >> Based on my research, Event 1005 seems to be a general event code used
> to
> >> indicate that something the System Attendant needs is missing or
> corrupt.
> >> Exchange records a 1005 error in various conditions.
> >>
> >> To narrow down this issue, please answer and perform the following
> >> questions and steps:
> >>
> >> 1. As you mentioned, since the error message is "The RPC-Server is
> under
> >> too much load.", and the RPC is needed for Symantec Mail Security. Can I
> >> assume you have installed the Symantec Mail Security software, please
> >> temporarily uninstall it, and check if the issue can be reproduced.
> >>
> >> 2. This issue may occur if Microsoft Firewall Client is running on the
> >> server. If it is the case, please refer to the below KB article to
> resolve
> >> it:
> >>
> >> 842471 The Exchange System Attendant service does not start and event
> IDs
> >> 1004,
> >> http://support.microsoft.com/?id=842471
> >>
> >> 3. This issue may be caused by a lack of registry settings for the RPC
> >> protocol, please perform the below steps:
> >>
> >> a. Open Regedt32
> >>
> >> b. Add the key ClientProtocols to the following path:
> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
> >>
> >> c. Add the following values to the newly created key ClientProtocols:
> >> ncacn_http : REG_SZ : rpcrt4.dll
> >> ncacn_ip_tcp: REG_SZ : rpcrt4.dll
> >> ncacn_nb_tcp: REG_SZ : rpcrt4.dll
> >> ncacn_np: REG_SZ : rpcrt4.dll
> >> ncadg_ip_udp: REG_SZ : rpcrt4.dll
> >>
> >> 267573 XADM: Error 0xc00206b7 When You Start the Exchange Server System
> >> http://support.microsoft.com/?id=267573
> >>
> >> 4. What's the problematic Exchange services? Is it the Microsoft
> >> Exchange System Attendant? Please do a screen capture of the error
> message,
> >> and attach it in your reply.
> >>
> >> 5. Please locate the Errorlog.txt and Eventlog.txt from the
> ..\Program
> >> Files\Microsoft Integration\Windows Small Business Server 2003\Logs
> folder,
> >> and check whether there are any error messages noted on this issue, then
> >> paste the full context in your reply.
> >>
> >> I am appreciated your time and cooperation. If anything is unclear,
> please
> >> feel free to let me know. I am looking forward to hearing from you.
> >>
> >> Best regards,
> >>
> >> Nathan Liu (MSFT)
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: SBS 2003 Exchange startup problem / RPC Question
> >> >thread-index: AcWYECqUiEy040f5TtataIYLwQM3XQ==
> >> >X-WBNR-Posting-Host: 84.140.235.179
> >> >From: "=?Utf-8?B?S2VuLVQ=?=" <KenT@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: SBS 2003 Exchange startup problem / RPC Question
> >> >Date: Wed, 3 Aug 2005 02:46:05 -0700
> >> >Lines: 24
> >> >Message-ID: <7B89FB26-2242-4760-A0F7-B79748D21535@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:141068
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Odd effect seems to have started after applying full SP1, including
> >> premium
> >> >SPs for Exchange and SQL.
> >> >
> >> >When server is re-started, an Exchange service fails with error :
> >> >MSExchangeSA. 1005. Unexpected error. The RPC-Server is under too much
> >> load.
> >> >Win32 ID-Nr.: c00706bb.
> >> >
> >> >When the Exchange services are then all re-started by hand, all is fine.
> >> >
> >> >I have noticed on the server that RPC-Locator service is set to start
> type
> >> :
> >> >Manual
> >> >I Think this is the problem, when server is restarted, RPC-Locator is
> not
> >> >yet running and therefore the error for Exchange since RPC is needed
> for
> >> >Symantec Mail Security.
> >> >
> >> >Is this likely? or is there some other possibility?
> >> >
> >> >Question - Surely RPC-Locator service should be set to Start type
> >> Automatic???
> >> >
> >> >Appreciate any comments, especially a check if RPC-Location is running
> as
> >> >automatic startup on other SBS Servers.
> >> >
> >> >Thanks
> >> >
> >> >
> >>
> >>
> >
>
>
.

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