RE: mail relay problems setting up

Hello John,

Thank you for posting back.

I have not received your email yet. I have performed a lot of researching
and tests, please see my following information:

1> You mentioned that "see through message tracker that the messages leave
this server and go on", so this might be the receiver's issue if you make
sure that the emails are being sent out.

2> Then we can go to www.dnsstuff.com, do nslookup for your MX record, ping
the MX record to get the IP address and then input the IP address to check
for spam list to see whether your MX record is in a blacklist. The detail
steps are:

a. Go to http://www.dnsstuff.com

b. Use nslookup for coulterwindows.co.uk MX record.

c. You will get the MX Record is ibmr.btconnect.com.

d. Ping ibmr.btconnect.com, you will get the IP address is: [194.73.73.216].

e. Input 194.73.73.216 under Spam database lookup blank, click Lookup, and
you will can check whether your MX record is in blacklist.

f. As for the blacklist you need to contact the blacklist owner to remove
it.

3> We can also use telnet to test email flow to the servers that you cannot
send emails to. You need to use www.dnsstuff.com to get the destination
domain's MX record and then telnet to it. For detail steps please refer to
the following KB article:

153119 XFOR: Telnet to Port 25 to Test SMTP Communication
http://support.microsoft.com/?id=153119

Hope this information helps. If you have any questions or concerns on this
issue, please feel free to let me know. I am glad to be of assistance!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: mail relay problems setting up
>thread-index: AcWiTS8orlF+FYYCTHKhuHLlAPwOVQ==
>X-WBNR-Posting-Host: 217.37.68.217
>From: =?Utf-8?B?Sm9obiBNY0NvbWJl?= <JohnMcCombe@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <20DAF106-F442-4657-B628-2970ACE0BA32@xxxxxxxxxxxxx>
<kC8aBHXoFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
<258DCFA7-EC71-4CE6-8781-E88365BF685F@xxxxxxxxxxxxx>
<BEFCFCA6-255B-4D9F-8C4F-D31BCEAD873A@xxxxxxxxxxxxx>
<8ePIrCkoFHA.2700@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: mail relay problems setting up
>Date: Tue, 16 Aug 2005 03:28:03 -0700
>Lines: 326
>Message-ID: <274BE9BD-600E-4BE5-8F58-55C23E1B1C17@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144815
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>thanks, Brandy
>
>I have switched back to Use DNS to route to each address space on this
>connector
>
>and can see through message tracker that the messages leave this server
and
>go on. But they do not arrive at their destination
>
>i am trying to send one to your email address now - thanks for that
>
>By the way, my latest conversation with a guy called Mark at BT
>(complaints@xxxxxxxxxxxxxxxxxxxxx) was to the effect that BT does not
support
>SBS 2003 as it is too complicated and BT will not pay for them to be
trained
>in it! They will support Outlook Express and Outlook only.
>
>Is there someone at Microsoft that I could share this infromation with? I
am
>sure that this is an untenable position
>
>thanks for your help so far I appreciate it!
>
>John
>
>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello John,
>>
>> Thank you for posting back and you detail information!
>>
>> From the SMTP log file after you change to use DNS, it seems that of the
>> most SMTP transactions are successful. Just a double check whether you
can
>> send emails successfully using DNS. You can send me some emails by using
>> this methord (Use DNS to route to each address space on this connector)
for
>> test.
>>
>> Also, from the SMTP log, I notice the following error information,
please
>> see:
>>
>> 2005-08-15 13:17:41 194.73.73.216 OutboundConnectionResponse SMTPSVC1
>> COULTER-MAIN - 25 - - 535+5.7.3+Authentication+unsuccessful 0 0 37 0
3328
>> SMTP - - - -
>> 2005-08-15 13:17:45 64.97.139.1 OutboundConnectionResponse SMTPSVC1
>> COULTER-MAIN - 25 - - 535+invalid+user+ID+or+password 0 0 31 0 5750 SMTP
- -
>>
>> From the error message, it shows us that your SBS server cannot forward
>> emails to the smart host due to authentication issue. It seems that your
>> Smart Host requires transmitting user name and password with messages to
>> the remote domain. So you need to contact the smart host provider and
ask
>> for the user name, password and the authentication method.
>>
>> After you got the user name and password, you need to input them on your
>> Exchange server. To do so, please see:
>>
>> 1. Open Exchange System Manager. Expand to Yourdomain
>> (Exchange)\Connector\SmallBusiness SMTP Connector.
>>
>> 2. Right click SmallBusiness SMTP Connector, select Properites, go to
>> Advanced tab.
>>
>> 3. Click Outbound Security.
>>
>> 4. Select Basic Authentication and click Modify.
>>
>> 5. Input the user name and password in the blanks.
>>
>> 6. Click OK three times and test the issue again.
>>
>> If the smart host really does something special not to support SBS, you
can
>> negotiate with them and consider switching to another ISP or smart host.
>>
>> Hope this information helps. If anything is unclear, please feel free to
>> let me know. I am looking forward to hearing from you soon!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: mail relay problems setting up
>> >thread-index: AcWhvkcmlGSQ2Gt7QpW578gnUgaQNw==
>> >X-WBNR-Posting-Host: 81.133.9.98
>> >From: =?Utf-8?B?Sm9obiBNY0NvbWJl?=
<JohnMcCombe@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <20DAF106-F442-4657-B628-2970ACE0BA32@xxxxxxxxxxxxx>
>> <kC8aBHXoFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
>> <258DCFA7-EC71-4CE6-8781-E88365BF685F@xxxxxxxxxxxxx>
>> >Subject: RE: mail relay problems setting up
>> >Date: Mon, 15 Aug 2005 10:25:05 -0700
>> >Lines: 331
>> >Message-ID: <BEFCFCA6-255B-4D9F-8C4F-D31BCEAD873A@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144520
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I am really learning stuff here - but not how to get thsi email relay
to
>> work!
>> >
>> >I have sent an email using telnet through mail.btconnect.com, I now
>> >understand a little bit more how the commands should look.
>> >
>> >I have also created reports from another (successful) server that I
have
>> set
>> >up before, and I see that in the log for the server I'm working on now
>> This
>> >an extract:
>> >
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionResponse SMTPSVC1
>> >BG1491J - 25 - - 220+dm18.mta.everyone.net+ESMTP+EON-AUTHRELAY2 0 0 46
0
>> 172
>> >SMTP - - - -
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionCommand SMTPSVC1
>> >BG1491J - 25 EHLO - bhp-systems.co.uk 0 0 4 0 187 SMTP - - - -
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionResponse SMTPSVC1
>> >BG1491J - 25 - - 250-dm18.mta.everyone.net 0 0 25 0 375 SMTP - - - -
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionCommand SMTPSVC1
>> >BG1491J - 25 AUTH - - 0 0 4 0 375 SMTP - - - -
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionResponse SMTPSVC1
>> >BG1491J - 25 - - 334+UGFzc3dvcmQ6 0 0 16 0 562 SMTP - - - -
>> >2005-08-15 14:43:26 216.200.145.17 OutboundConnectionResponse SMTPSVC1
>> >BG1491J - 25 - - 235+Authentication+successful 0 0 29 0 812 SMTP - - - -
>> >
>> >ther is no 'auth' command in the logs for the 'new' server. Can anyone
>> >assist please?
>> >
>> >many thanks
>> >
>> >
>> >"John McCombe" wrote:
>> >
>> >> Here is the relay smtp log file:
>> >>
>> >> #Software: Microsoft Internet Information Services 6.0
>> >> #Version: 1.0
>> >> #Date: 2005-08-15 13:44:10
>> >> #Fields: date time c-ip cs-username s-sitename s-computername s-ip
>> s-port
>> >> cs-method cs-uri-stem cs-uri-query sc-status sc-win32-status sc-bytes
>> >> cs-bytes time-taken cs-version cs-host cs(User-Agent) cs(Cookie)
>> cs(Referer)
>> >> 2005-08-15 13:44:10 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
220+c2bthomr04.btconnect.com+ESMTP+Mirapoint+3.5.9-GR;+Mon,+15+Aug+2005+14:4
>> 3:43++0100+(BST) 0 0 92 0 31 SMTP - - - -
>> >> 2005-08-15 13:44:10 194.73.73.217 OutboundConnectionCommand SMTPSVC1
>> >> COULTER-MAIN - 25 EHLO - coulterwindows.co.uk 0 0 4 0 31 SMTP - - - -
>> >> 2005-08-15 13:44:10 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
250-c2bthomr04.btconnect.com+Hello+host217-37-68-217.in-addr.btopenworld.com
>> +[217.37.68.217],+pleased+to+meet+you 0 0 113 0 78 SMTP - - - -
>> >> 2005-08-15 13:45:10 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
220+C2bthomr05.btconnect.com+ESMTP+Mirapoint+3.5.9-GR;+Mon,+15+Aug+2005+14:4
>> 5:08++0100+(BST) 0 0 92 0 46 SMTP - - - -
>> >> 2005-08-15 13:45:10 194.73.73.217 OutboundConnectionCommand SMTPSVC1
>> >> COULTER-MAIN - 25 EHLO - coulterwindows.co.uk 0 0 4 0 46 SMTP - - - -
>> >> 2005-08-15 13:45:10 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
250-C2bthomr05.btconnect.com+Hello+host217-37-68-217.in-addr.btopenworld.com
>> +[217.37.68.217],+pleased+to+meet+you 0 0 113 0 78 SMTP - - - -
>> >> #Software: Microsoft Internet Information Services 6.0
>> >> #Version: 1.0
>> >> #Date: 2005-08-15 13:45:23
>> >> #Fields: date time c-ip cs-username s-sitename s-computername s-ip
>> s-port
>> >> cs-method cs-uri-stem cs-uri-query sc-status sc-win32-status sc-bytes
>> >> cs-bytes time-taken cs-version cs-host cs(User-Agent) cs(Cookie)
>> cs(Referer)
>> >> 2005-08-15 13:45:23 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
220+c2bthomr04.btconnect.com+ESMTP+Mirapoint+3.5.9-GR;+Mon,+15+Aug+2005+14:4
>> 4:57++0100+(BST) 0 0 92 0 47 SMTP - - - -
>> >> 2005-08-15 13:45:23 194.73.73.217 OutboundConnectionCommand SMTPSVC1
>> >> COULTER-MAIN - 25 EHLO - coulterwindows.co.uk 0 0 4 0 47 SMTP - - - -
>> >> 2005-08-15 13:45:23 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
250-c2bthomr04.btconnect.com+Hello+host217-37-68-217.in-addr.btopenworld.com
>> +[217.37.68.217],+pleased+to+meet+you 0 0 113 0 78 SMTP - - - -
>> >> 2005-08-15 13:46:06 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
220+c2bthomr01.btconnect.com+ESMTP+Mirapoint+3.5.9-GR;+Mon,+15+Aug+2005+14:4
>> 5:40++0100+(BST) 0 0 92 0 47 SMTP - - - -
>> >> 2005-08-15 13:46:06 194.73.73.217 OutboundConnectionCommand SMTPSVC1
>> >> COULTER-MAIN - 25 EHLO - coulterwindows.co.uk 0 0 4 0 47 SMTP - - - -
>> >> 2005-08-15 13:46:06 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
250-c2bthomr01.btconnect.com+Hello+host217-37-68-217.in-addr.btopenworld.com
>> +[217.37.68.217],+pleased+to+meet+you 0 0 113 0 94 SMTP - - - -
>> >> 2005-08-15 13:46:24 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
220+c2bthomr01.btconnect.com+ESMTP+Mirapoint+3.5.9-GR;+Mon,+15+Aug+2005+14:4
>> 5:58++0100+(BST) 0 0 92 0 63 SMTP - - - -
>> >> 2005-08-15 13:46:24 194.73.73.217 OutboundConnectionCommand SMTPSVC1
>> >> COULTER-MAIN - 25 EHLO - coulterwindows.co.uk 0 0 4 0 63 SMTP - - - -
>> >> 2005-08-15 13:46:24 194.73.73.217 OutboundConnectionResponse SMTPSVC1
>> >> COULTER-MAIN - 25 - -
>> >>
>>
250-c2bthomr01.btconnect.com+Hello+host217-37-68-217.in-addr.btopenworld.com
>> +[217.37.68.217],+pleased+to+meet+you 0 0 113 0 110 SMTP - - - -
>> >>
>> >>
>> >> thanks
>> >>
>> >> John
>> >>
>> >> ""Brandy Nee [MSFT]"" wrote:
>> >>
>> >> > Hello John,
>> >> >
>> >> > Thank you for posting to the SBS Newsgroup.
>> >> >
>> >> > I am sorry for the delayed response due to weekend. Please
understand
>> that
>> >> > the newsgroups are staffed weekdays by Microsoft Support
professionals
>> to
>> >> > answer your systems and applications questions. Your understanding
is
>> >> > greatly appreciated!
>> >> >
>> >> > I understand that you cannot send emails to the other domain
through
>> ISP
>> >> > Smart Host. If I have misunderstood your issue, please let me know.
>> >> >
>> >> > From the message tracking information, we still cannot make sure
that
>> this
>> >> > issue comes from ISP. So we need to perform some testing to verify
it.
>> >> > Please take your time and perform my following steps:
>> >> >
>> >> > 1> Use DNS to send emails.
>> >> >
>> >> > 1) On the server, go to Start -> Programs -> Microsoft Exchange ->
>> System
>> >> > Manager.
>> >> >
>> >> > 2) Expand to Yourdomain (Exchange)\Connectors\SmallBusiness SMTP
>> connector.
>> >> >
>> >> > 3) Right click SmallBusiness SMTP connector, go to Properties.
General
>> tab.
>> >> >
>> >> > 4) Select Use DNS to route to each address space on this connector.
>> >> >
>> >> > 5) Click OK and test the issue again.
>> >> >
>> >> > 2> Collect SMTP Logging:
>> >> >
>> >> > a). Open the properties page of the Default SMTP Virtual Server in
>> Exchange
>> >> > System Manager.
>> >> >
>> >> > b). On the General tab, check the "Enable logging" box.
>> >> >
>> >> > c). Click Properties, go to Advanced tab, click the Extended
>> Properties
>> >> > options and check all the boxes on the list.
>> >> >
>> >> > d). Click OK twice.
>> >> >
>> >> > e). Right click Default SMTP Virtual Server, select Stop and
restart
>> the
>> >> > SMTP virtual server.
>> >> >
>> >> > f). Try sending a message to an external recipient to reproduce the
>> issue.
>> >> >
>> >> > g). Stop the SMTP virtual server.
>> >> >
>> >> > h). Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and send
>> the
>> >> > latest two (if there are many) log files to the Newsgroup.
>> >> >
>> >> > 3> I suggest you that contact your ISP to make sure whether the
emails
>> have
>> >> > being delivered to the smart host. If your ISP does receive the
>> emails,
>> >> > then you need to check with your ISP whether your email domain is
on
>> >> > blacklist or not. You can go to
>> >> > http://www.spam-blockers.com/SPAM-blacklists.htm to test if your
>

.

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