RE: Since SP1 install auto backup failing
- From: Robert <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 16 Aug 2005 22:11:01 -0700
Hi Jenny
Thanks for the reply, will check out the instructions and get back to you
over the next couple of days.
Robert
""Jenny wu [MSFT]"" wrote:
> Hi Robert,
>
> Thank you for posting here!
>
> I am sorry for the delayed response due to weekend. Please understand that
> the newsgroups are staffed weekdays by Microsoft Support professionals to
> answer your systems and applications questions. Your understanding is
> greatly appreciated!
>
> For your description, I understand that the issue is: the schedule backup
> can not be launched after applied SBS SP1. If I am off base, please don't
> hesitate to let me know.
>
> Please follow my suggestion to try to resolve the issue:
> ==================
> I. This issue occurs because the default Component Object Model (COM)
> permissions are changed in Windows Server 2003 SP1. The new COM permissions
> restrict remote calls that are not authenticated. The COM program may work
> locally, but the remote calls that are not authenticated fail. By default,
> only members of the Administrators group have the Remote Activation
> permission and the Launch permissions. This change prevents user accounts
> that do not belong to the Administrators group from starting COM components.
> RESOLUTION:
>
> Before you follow the steps in this section that describe how to resolve
> this issue, you must first confirm that you are experiencing this
> permissions issue.
>
> A: Confirm that you are experiencing this permissions issue
>
> You can confirm that you are experiencing this permissions issue by turning
> on DCOM error logging. You can enable error logging by changing the
> registry and then restarting the DCOM process that you want to examine. The
> DCOM process that you want to examine determines whether you have to
> restart the computer. To turn on DCOM error logging, follow these steps:
>
> 1. Click Start, click Run, type regedit, and then click OK.
> 2. Locate the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole registry subkey.
> 3. Right-click the Ole value, point to New, and then click DWORD Value.
> 4. Type ActivationFailureLoggingLevel, and then press ENTER. Double-click
> ActivationFailureLoggingLevel, type 1 in the Value data box, and then click
> OK.
> 5. Right-click the Ole value, point to New, and then click DWORD Value.
> 6. Type CallFailureLoggingLevel, and then press ENTER. Double-click
> CallFailureLoggingLevel, type 1 in the Value data box, and then click OK.
> 7. Restart the DCOM program, and then examine the System log and the
> Application log for DCOM errors.
>
> The error messages in the event log contain information that you can use to
> help resolve the permissions issue.
>
> You can turn off DCOM error logging by changing the
> ActivationFailureLoggingLevel value and the CallFailureLoggingLevel value
> to zero.
>
> B. Resolve the permissions issue
> If you confirm that you are experiencing this permissions issue, resolve
> the permissions issue by following these steps:
>
> 1. Click Start, point to Administrative Tools, and then click Component
> Services.
> 2. Expand the Component Services\Computers container.
> 3. Right-click My Computer, and then click Properties.
> 4. On the COM Security tab, click Edit Limits in the Access Permissions
> area or in the Launch and Activation Permissions area. The area depends on
> where the issue occurs.
> 5. Click the account that is specified in the event log error, and then
> click Allow for the Remote Access permissions.
> 6. Click OK two times to accept the changes. Then, try to use the program
> that uses DCOM.
>
> This behavior is by design. Thank you for you understanding.
>
> For more detail info please refer to the KB article:
> Programs that use DCOM do not work correctly after you install Microsoft
> Windows Server 2003 Service Pack 1
> http://support.microsoft.com/default.aspx?scid=kb;en-us;892500
>
> Try to test, how about the result?
> ==================
>
> II. If not the situation, please try to create a new user account with
> Administrator user right using 'Add User Wizard' in Server Management
> console. Then, logon using the new account and try to schedule backup task.
> How about the result?
> ==================
> III. If the system still occurs, let us test the system in Clean Boot.
> This tool will help us identify any drivers or programs that may be
> interfering with the normal operation of your computer.
> 1) Run MSCONFIG.EXE.
>
> 2) In the Services tab, click "Hide All Microsoft Services" and click
> "Disable All".
>
> 3) In the Startup tab, click "Disable All". Click OK. (This will
> temporarily prevent third-party programs from running automatically during
> start-up.)
>
> 4) Restart the computer and check whether the problem still persists.
>
> If the problem does not occur, it indicates that the problem is related to
> one application or service we have disabled. You can use the MSCONFIG tool
> again to re-enable the disabled item one by one to find out the culprit.
>
> If the issue persists, please help me collect some information to further
> troubleshooting the issue:
>
> 1. What is the meaning of 'auto backup failing '? Is it schedule jobs you
> configured using Backup Utility?
>
> 2. Are there any error info in the Event Viewer? Please paste the detail
> error information in the newsgroup.
>
> 3. Please make screen shot for the error message that you encountered. And
> paste it in the newsgroup or send to mail address: v-yanniw@xxxxxxxxxxxxx
> ==================
>
> I appreciate you time and effort. I am currently standing by for you about
> the test result. I am always happy to be of further assistance.
>
> Have a nice day!
>
> Best Regards,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> -------------------------------
> From: =?Utf-8?B?Um9iZXJ0?= <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
> Subject: Since SP1 install auto backup failing
> Date: Thu, 11 Aug 2005 18:56:03 -0700
> Newsgroups: microsoft.public.windows.server.sbs
>
> Wondering if someone can help. Since installing SP1 the automated backup is
> failing each time it runs. I can back up manually but not automatically.
> The
> back up logs are a little hard to interpret, well for me anyway but here is
> the important part (he says hoping with fingers crossed).
>
> Error: Could not access portions of directory System State\COM+ Class
> Registration Database.
> You may not have permission to open the file, or the directory may be
> missing or damaged.
> Please contact the owner or administrator.
>
>
> Error: Could not access portions of directory System State\Registry.
> You may not have permission to open the file, or the directory may be
> missing or damaged.
> Please contact the owner or administrator.
>
> Any assistance would be apprecited. Thanks in advance.
>
>
>
>
>
.
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