RE: isa 2004 & external website access issue

Edward,

Since I sent this message, my network tech assistant was able to get the
connection to bigcitrix working and accessible from an external connection.
The connection to devtest is still not accessible from an external
connection. I haven't been able to reach him to ask what he did to correct
the connection to the one web server.

Shelly

"Edward Tian" wrote:

> Dear Shelly:
> Thank you for posting here.
>
> From your description, I understand that after installing ISA2004, two
> internal web sites are no longer accessible, but RWW/OWA works fine. If I
> have misunderstood, please feel free to let me know.
>
> In order to narrow down this issue, could you do me a favor and collect the
> following information:
> 1. How many Nics do you have on your SBS box? Does each internal web server
> have its own public IP?
>
> 2. Can internal users currently access these two web sites?
>
> 3. If you have only one public IP address, do you use host header to
> publish these two web sites? If so, you can refer to this step-by-step
> knowledge base article:
> How to configure Web publishing rules to host multiple Web sites with host
> headers in ISA Server
> http://support.microsoft.com/default.aspx?scid=KB;EN-US;838252
>
> 4. Could you please let me know if you have run the CEICW after installing
> the ISA components? Open Server management console, navigate to 'To Do
> List' and click 'Connect to the internet' in the right panel. The wizard
> can help us configure the networking settings for a SBS server. It's
> recommended to use the wizard to configure the SBS server. More info:
> 825763 How to configure Internet access in Windows Small Business Server
> 2003
> http://support.microsoft.com/?id=825763
>
> 5. Please help to gather the ISA Info:
>
> 1) Download the file from the following URL:
>
> http://www.isatools.org/isainfo/ISAInfo.zip
>
> 2) Extract all files to a folder on ISA server.
> 3) Double click Isainfo.js. This will generate 2 files
> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
> current folder.
> 4) Please send these files to me.
>
> 6. We may also gather the ISA logs:
>
> 1) Schedule a down time.
>
> 2) Open ISA 2004 management console.
>
> 3) Expand the server node and highlight 'Monitoring'.
>
> 4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
> Pane' is showed there.
>
> 5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
> Tasks', and then switch the 'log storage format' from 'MSDE database'
> (default) to 'File'.
>
> 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
>
> 9) Click 'Apply' to save changes and update the configuration.
>
> 10) Temporarily disable the Firewall service. To do that, please click
> Monitoring | Services tab and then right click 'Microsoft Firewall' to
> choose 'Stop'.
>
> 11) Clear the current existing W3C logs. To do that, go to the log saving
> directory and clean any existing .W3C logs. By default, the logs will be
> saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
> be able to deleted, that's normal.) You may backup them first and then
> delete them.
>
> 12) Go back to the ISA 2004 management console, and then Start the stopped
> 'Microsoft Firewall' service.
>
> 13) Reproduce the problem, stop the service, and then gather the resulting
> W3C files to me for analysis.
>
> You can send these files directly to my mailbox: v-edtian@xxxxxxxxxxxxx
>
> Please also let me know the IP address of the testing client/SBS
> server/internal web servers so that I can filter the data.
>
> Hope the above information helps. I appreciate you taking time to collect
> the information.
>
> Please feel free to let me know if you have any questions or concerns.
> Have a nice day! :)
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> | Thread-Topic: isa 2004 & external website access issue
> | thread-index: AcWhsFm7O8SMyERkSOWty4PbWZ9ghw==
> | X-WBNR-Posting-Host: 64.9.51.98
> | From: "=?Utf-8?B?bXAzbm9tYWQ=?=" <mp3nomad@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: isa 2004 & external website access issue
> | Date: Mon, 15 Aug 2005 08:45:24 -0700
> | Lines: 15
> | Message-ID: <3D95D68E-C71E-4BE7-A12D-552F6D77C5F4@xxxxxxxxxxxxx>
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> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:144488
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | I'm having a problem accessing websites that I have setup on two other
> | servers on my SBS network from an external location. I had them
> accessible
> | using the basic firewall in SBS but now since installing ISA 2004, they
> are
> | no longer accessible. I've tried the web publishing wizard in ISA but
> still
> | they are not accessible.
> |
> | Would someone be able to direct me to information regarding this issue or
> | supply some assistance? Anything that I could try. Remote web workplace &
> OWA
> | work fine (are accessible externally). The sites on these other two
> servers
> | are not accessible. I believe I have the public IPs setup correctly on
> the
> | external NIC. I also have static private IPs setup for these sites.
> |
> | Thanks for any assistance!
> |
> | Shelly Campbell
> |
>
>
.

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