RE: Since SP1 install auto backup failing
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 15 Aug 2005 07:57:37 GMT
Hi Robert,
Thank you for posting here!
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
For your description, I understand that the issue is: the schedule backup
can not be launched after applied SBS SP1. If I am off base, please don't
hesitate to let me know.
Please follow my suggestion to try to resolve the issue:
==================
I. This issue occurs because the default Component Object Model (COM)
permissions are changed in Windows Server 2003 SP1. The new COM permissions
restrict remote calls that are not authenticated. The COM program may work
locally, but the remote calls that are not authenticated fail. By default,
only members of the Administrators group have the Remote Activation
permission and the Launch permissions. This change prevents user accounts
that do not belong to the Administrators group from starting COM components.
RESOLUTION:
Before you follow the steps in this section that describe how to resolve
this issue, you must first confirm that you are experiencing this
permissions issue.
A: Confirm that you are experiencing this permissions issue
You can confirm that you are experiencing this permissions issue by turning
on DCOM error logging. You can enable error logging by changing the
registry and then restarting the DCOM process that you want to examine. The
DCOM process that you want to examine determines whether you have to
restart the computer. To turn on DCOM error logging, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole registry subkey.
3. Right-click the Ole value, point to New, and then click DWORD Value.
4. Type ActivationFailureLoggingLevel, and then press ENTER. Double-click
ActivationFailureLoggingLevel, type 1 in the Value data box, and then click
OK.
5. Right-click the Ole value, point to New, and then click DWORD Value.
6. Type CallFailureLoggingLevel, and then press ENTER. Double-click
CallFailureLoggingLevel, type 1 in the Value data box, and then click OK.
7. Restart the DCOM program, and then examine the System log and the
Application log for DCOM errors.
The error messages in the event log contain information that you can use to
help resolve the permissions issue.
You can turn off DCOM error logging by changing the
ActivationFailureLoggingLevel value and the CallFailureLoggingLevel value
to zero.
B. Resolve the permissions issue
If you confirm that you are experiencing this permissions issue, resolve
the permissions issue by following these steps:
1. Click Start, point to Administrative Tools, and then click Component
Services.
2. Expand the Component Services\Computers container.
3. Right-click My Computer, and then click Properties.
4. On the COM Security tab, click Edit Limits in the Access Permissions
area or in the Launch and Activation Permissions area. The area depends on
where the issue occurs.
5. Click the account that is specified in the event log error, and then
click Allow for the Remote Access permissions.
6. Click OK two times to accept the changes. Then, try to use the program
that uses DCOM.
This behavior is by design. Thank you for you understanding.
For more detail info please refer to the KB article:
Programs that use DCOM do not work correctly after you install Microsoft
Windows Server 2003 Service Pack 1
http://support.microsoft.com/default.aspx?scid=kb;en-us;892500
Try to test, how about the result?
==================
II. If not the situation, please try to create a new user account with
Administrator user right using 'Add User Wizard' in Server Management
console. Then, logon using the new account and try to schedule backup task.
How about the result?
==================
III. If the system still occurs, let us test the system in Clean Boot.
This tool will help us identify any drivers or programs that may be
interfering with the normal operation of your computer.
1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and check whether the problem still persists.
If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.
If the issue persists, please help me collect some information to further
troubleshooting the issue:
1. What is the meaning of 'auto backup failing '? Is it schedule jobs you
configured using Backup Utility?
2. Are there any error info in the Event Viewer? Please paste the detail
error information in the newsgroup.
3. Please make screen shot for the error message that you encountered. And
paste it in the newsgroup or send to mail address: v-yanniw@xxxxxxxxxxxxx
==================
I appreciate you time and effort. I am currently standing by for you about
the test result. I am always happy to be of further assistance.
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
-------------------------------
From: =?Utf-8?B?Um9iZXJ0?= <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Since SP1 install auto backup failing
Date: Thu, 11 Aug 2005 18:56:03 -0700
Newsgroups: microsoft.public.windows.server.sbs
Wondering if someone can help. Since installing SP1 the automated backup is
failing each time it runs. I can back up manually but not automatically.
The
back up logs are a little hard to interpret, well for me anyway but here is
the important part (he says hoping with fingers crossed).
Error: Could not access portions of directory System State\COM+ Class
Registration Database.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.
Error: Could not access portions of directory System State\Registry.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.
Any assistance would be apprecited. Thanks in advance.
.
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