RE: Backups, VSS and SBS2003 HELP NEEDED!!!

Hi Brandy,
1. I am told that you MUST install Windows Server 2003 SP1 on a SBS2K3
system before you can install SBS2K3 SP1 as per
http://www.microsoft.com/downloads/details.aspx?FamilyID=b6f8a4c0-b707-4161-adeb-44f1b756119f&displaylang=en
It states that Windows 2003 Server SP1 must be installed prior to installing
SP1 for SBS2K3, along with a few other patches that it also lists on that
page.
As for removing SP1 from the system, this is not possible. The whole reason
for installing the service pack in the first place was because running
NTBACKUP.EXE previously caused the system to blue screen, leaving us without
a backup solution yet again. An issue that was mentioned as a problem fixed
by Windows Server 2003 SP1.
We installed the SP1 for Windows Server 2003 so we could get backups running
and thereby backup the system, to continue patching as recommended, but now
we cant even do this.
Furthermore, I would hate to try and do something as drastic as removing SP1
without a single backup of the system.

2. Performing a clean boot as you mentioned (disabling all non MS services)
did not improve the situation (still stops at the preparing to backup using
shadow copy).

3. I did actually use the SNAP switch in NTBackup, I found this
documentation on Thursday and tried it. However even with the SNAP switch set
as OFF and running the scheduled task, NTBACKUP does not display the NTBACKUP
interface, but the event log still gets the same VSS errors as mentioned in
my previous posts.. still no backup occurs.

In my previous post I was a little unclear about what I meant.
When I right click on the C:\ drive, there is a tab about 'Shadow Copies'
which is enabled. My thinking was that if I disable this feature, then
perhaps NTBackup will at least run to backup some of the data on the server.
I wanted to clarify that disabling THIS (shadow copies on C:\) option would
not effect the server in any way (such as overwriting new files with old
ones, etc..) and whether it was likely to help the situation we are currently
facing?

Please forgive me if I seem a little frustrated, but as you can probably
understand, problems like this can be very irritating especially when it is
not possible to reboot the server during the day, etc..

Thank you for your help so far, and hopefully we can come to a solution
quickly (even if it just means disabling shadow copies on the drives).

Regards,
Luke

""Brandy Nee [MSFT]"" wrote:

> Hello Luke,
>
> Thank you for posting back and your information!
>
> From your reply, you mentioned "I have only installed Windows Server 2003
> SP1 at this stage". We do not recommend that customers install Windows
> Server 2003 SP1 on SBS 2K3, even though it is supported on Windows Small
> Business Server 2003, but there are some known integration issues. Please
> see:
>
> Known issues that may occur if you install Windows Server 2003 SP1 on
> Windows Small Business Server 2003
> http://support.microsoft.com/default.aspx?scid=kb;en-us;897342
>
> So my suggestions are:
>
> 1. Remove Windows Server 2003 SP1 and test the issue again.
>
> 2. Perform clean boot and see whether this issue is caused by third party
> software. The steps are listed in my last reply.
>
> 3. Actually, we do not consider this is a VSS issue, but you still can
> safely disable it. If you are running the Backup Wizard, it will use its
> own VSS writer to backup the open files real time, and you cannot disable
> it. So you only can disable VSS from NTBackup. Disabling VSS will result in
> some open files will not be backup. You also can use the command to disable
> VSS. Please see:
>
> Switch: /SNAP:{on | off}
> Description: Specifies whether the backup must use a volume shadow copy.
>
> Detail information in:
>
> How to use command line parameters with the Ntbackup command in Windows
> Server 2003
> http://support.microsoft.com/default.aspx?scid=kb;en-us;814583
>
> Thanks for your time. If anything is unclear, please do let me know. I am
> looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> >Thread-Topic: Backups, VSS and SBS2003 HELP NEEDED!!!
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> >Subject: RE: Backups, VSS and SBS2003 HELP NEEDED!!!
> >Date: Wed, 10 Aug 2005 01:27:03 -0700
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