RE: Outlook 2003 client

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Hello TonyV,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the Outlook 2003 slow
send/receive email, when you are accessing the Exchange mailbox over 64K
link. If I have misunderstood your concern, please don't hesitate to let me
know.

First of all, please understand the speed of sending/receiving emails
depend on the speed of the network transport on the Internet, when you
remote access the Exchange Server mailbox through Internet connection.

To narrow down this issue, please answer and perform the below questions
and steps:

1. As you mentioned, "An Outlook 2003 user is accessing his Exchange
mailbox over 64K link. The outlook client is setup in cached mode but not
RPC/HTTP", can I assume the user access the Exchange by using Dial-up VPN
through 64K ISDN internet connection? If so, does the workstation join in
the SBS 2003 Domain?

2. Please configure the Outlook 2003 client to connect Exchange mailbox
using RPC over HTTP, and then check if it take effect. To do so, please
perform the below steps:

a. On the workstation, use the https://Router_Public_IP/remote or
https://SBS2003FQDN/remote link to access the RWW on the SBS 2003 Server.

b. After logon, please click "Configure Outlook via the Internet" link to
view the detailed steps to configure the problematic Outlook client to
connect Exchange mailbox using RPC over HTTP.

c. Please check if the issue can be reproduced.

3. Please disable any Anti-Virus or firewall software on the workstation,
and then check if it take effect.

4. Please also try the below steps to check if the issue can be
reproduced:

Step 1: Starting Outlook in Safe Mode
=========================
Safe Mode will disable all add-ins and extensions that will not start, as
well as any corrupted resources, files, registries and templates.

a. Close Outlook.

b. Click Start menu-> Run, type "Outlook /Safe" (without the quotation
marks and there is a space between Outlook and /Safe) in the Open box and
press Enter.

If issue still persists in safe mode, please perform the next step.

Step 2: Creating a new Outlook profile
==========================
Please use the following method to create a new profile to perform a test:

a. Close Outlook.

b. Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View, and then double-click the Mail icon.

c. Click Show Profiles and then click Add. In the New Profile dialog box,
type a descriptive name for the new profile in the Profile Name box, and
then click OK.

d. On the pop-up "E-mail Accounts", choose "add a new e-mail account",
click next.

e. Choose the type of your account, click next.

f. Input the corresponding info of the mail account, click Next, click
Finish.

g. On the "Mail" box, click the "Prompt for a profile to be used" option
and click OK. This way, you will be prompted for a profile when starting
Outlook.

For more information, please refer to the article:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Start Outlook with the new profile to test the issue again. Is the issue
resolved?

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

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--------------------
>From: "TonyV" <tonyv@xxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Outlook 2003 client
>Date: Thu, 11 Aug 2005 16:14:40 +0200
>Organization: unused
>Lines: 19
>Message-ID: <1123769685.940816@xxxxxxxxxxxxxxxxxxxxxxxx>
>NNTP-Posting-Host: proxy.storm.co.za
>X-Trace: ctb-nnrp2.saix.net 1123769686 16256 196.22.192.24 (11 Aug 2005
14:14:46 GMT)
>X-Complaints-To: abuse@xxxxxxxx
>NNTP-Posting-Date: 11 Aug 2005 14:14:46 GMT
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>X-RFC2646: Format=Flowed; Original
>Cache-Post-Path: proxy.jhb.stormnet.co.za!unknown@xxxxxxxxxxxxxxx
>X-Cache: nntpcache 3.0.1 (see http://www.nntpcache.org/)
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TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:143389
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>An Outlook 2003 user is accessing his Exchange mailbox over 64K link. The
>outlook client is setup in cached mode but not RPC/HTTP.
>He can send and receive mail, but is extremely slow as it shows a
>popup window that says 'Outlook is trying to retrieve data from the
>MSExchange server Servername.domain.local'.
>The mail does eventually get sent/received, and attachment sizes are only
>about 50kb (if any).
>
>This even happens when there is no other users on the line.
>I saw it once trying to syncronise the SENT items, and took about 2
minutes.
>
>I can't figure out why it is so slow. How do I fault find this?
>Please advise.
>
>
>
>
>
>
>

.

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