RE: Fax Wizard Stopped after SP1
- From: v-jerryz@xxxxxxxxxxxxxxxxxxxx ("Jerry zhao (MSFT)")
- Date: Fri, 12 Aug 2005 03:45:51 GMT
Hi Trevor,
Thanks for your post.
First of all, please make sure that your modem is on the (Hardware
Compatibility List) HCL. If not, we can't guarantee it's functionality on
Windows platform.
( To check the HCL, visit the following Microsoft Web site:
http://www.microsoft.com/windows/catalog/server/)
=======================
If the modem is on the HCL, I would like to confirm if this issue also
happens if you send fax directly from the SBS server.
If the issue also happens when sending fax from the server itself, please
perform the following steps and see if there is any change:
1. Install the last driver for the fax modem.
2. Delete the fax printer and reinstall it. To re-add a fax printer on the
server:
Open Control Panel -> Printers and Faxes, click File -> Install a local fax
printer.
Then run the configure fax service wizard again in server management -> fax.
====================
If the issue still happens, please reinstall the fax component as the
following steps:
1. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck 'Fax Services' to uninstall it.
3. Once it is uninstalled, access Add/Remove Programs to
reinstall it.
4. Then, access 'Add/Remove Programs again', this time, we will
click 'Change/Remove' on the 'Windows Small Business Server 2003' item:
1) Click 'Next' on the 'Microsoft Windows Small Business Server
Setup' page.
2) Click 'Next' on the 'Windows Configuration' page.
Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the 'Component Selection' page, choose 'Remove' before
the 'Fax Services' item.
4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
5. Once the removal process is completed, access 'Windows Small
Business Server setup' again in 'Add/Remove Programs', proceed to the
'Component Selection' page, and then choose 'Install' for the 'Fax
Services' item.
====================
Please send me the application log in the .evt format. My email address is
v-jerryz@xxxxxxxxxxxxxx
For your information:
If you want to use the fax printer in the client, you need to install a fax
printer connection on the client machine, to do so:
- Click Start, click Control Panel, and then click Printers and Faxes.
- Double-click Add Printer to start the wizard.
- On the Welcome to the Add Printer Wizard page, click Next.
- On the Local or Network Printer page, select Network printer, or a
printer attached to another computer, and - then click Next.
- On the Specify a Printer page, select Connect to this printer (or to
browse for a printer, select this option and click Next), and then type the
Universal Naming Convention (UNC) path to the fax printer located on the
Windows Server 2003 family computer (\\servername\fax).
Notes:
On the Specify Your Printer page in the Add Printer Wizard, you cannot
browse to find a fax printer. This feature is not supported.
More information:
How to set up the Small Business Server 2000 Shared Fax service
http://support.microsoft.com/?id=325807
If you have any questions or concerns, please feel free to let me know.
It's my pleasure to be of assistance.
Best regards,
Jerry Zhao (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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======================================================
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