RE: email won't download

Hi Rmitteness,

Thank you for your detailed reply.

Let's first resolve the issue of the RWW access from external, and
configure the problematic Outlook client to connect Exchange mailbox using
RPC over HTTP, and then check if the issue can be reproduced. To do so,
please refer to the below information:

Step 1. Re-run the CEICW:
=================
a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

b. Click the "Connect to the Internet" link.

c. Choose not to change the connection type and click Next. On the
Firewall page, select "Enable firewall" and click Next (I suppose you have
2 network adapters in SBS 2003 and if you only have 1 network adapter you
will not see the firewall page and you can go to step 6).

d. On the "Services Configuration" page, select all items and then click
Next.

e. On the "Web Services Configuration" page, select "Remote Web
Workplace" and other web sites that you want to publish to the Internet.
Click Next.

f. On the "Web Server Certificate" page, choose to create a new Web
server certificate and then type the public FQDN that you will use to
access your server. Consider your current condition, you need to type the
Public (Real) IP address of the SBS Server, if the SBS Server's external
NIC is connecting with a Router/DSL modem/Firewall, you need to type the
Public (Real) IP address of the Router/DSL modem/Firewall, and then
configure the Router/DSL modem/Firewall forward TCP port 4125, 80, 443,
etc. to the SBS external NIC.

g. Go through the remaining steps. Then check if the issue disappears.


Step 2. Configure the problematic Outlook client to connect Exchange
mailbox using RPC over HTTP
==============================================================

a. On the problematic workstation, logon the workstation with the domain
account through VPN connection, use the https://Router_Public_IP/remote
link to access the RWW on the SBS 2003 Server.

b. After logon, please click "Configure Outlook via the Internet" link to
view the detailed steps to configure the problematic Outlook client to
connect Exchange mailbox using RPC over HTTP.

c. Please check if the issue can be reproduced.

If the issue persists, since this issue only occurs on one user, we
strongly suggest you refer to my previous reply to create a new email
profile to narrow down this issue, thanks for your cooperate.

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: email won't download
>thread-index: AcWdsHnF0Niw4z0sRWq7ghXOlUgBWw==
>X-WBNR-Posting-Host: 137.113.62.129
>From: "=?Utf-8?B?cm1pdHRlbmVzcw==?=" <rmitteness@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <98AE51C4-90C9-4EED-B69F-502AC3AC8AB1@xxxxxxxxxxxxx>
<fMLQRBYnFHA.3472@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: email won't download
>Date: Wed, 10 Aug 2005 06:36:13 -0700
>Lines: 182
>Message-ID: <88A14E53-7E17-4177-B519-C42545BEFEC1@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:143060
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hello Rmitteness,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that the Outlook 2003 cannot
>> receive the email from the Exchange Server via VPN connection. If I have
>> misunderstood your concern, please don't hesitate to let me know.
>>
>> To narrow down this issue, please answer and perform the below questions
>> and steps:
>>
>> 1. As you mentioned, "when I send/receive in Outlook 2003 my email
doesn't
>> come in. It has worked before", can you send email to internal or
internet
>> recipient via the Outlook 2003? Can you remember what changes you had
been
>> made to the system since it has worked before?
>
>--The client computer is currently on the road, but at home he used the
VPN
>as well, and no other changes have been made. Since the server is housed
>externally, VPN is used for all client computers. He can only send email
>using OWA, which doesn't have all of his preferences, and he finds
extremely
>inadequate.
>>
>> 2. As you mentioned, "I can see my mail by going through remote access
and
>> the web outlook-which sucks", can you send/receive email via Outlook Web
>> Access (OWA) or Outlook client through remote access?
>>
>
>Yes we can use OWA just fine-however my client hates using it because he
is
>so limited in what he can do.
>
>
>> 3. Does this issue occur on all users or certain users?
>
>Just 1 user
>>
>> 4. What version of the Exchange Server? Can I assume it is Exchange
2003
>> Server on the SBS 2003 Server?
>
>Yes
>>
>> 5. Could you please let me know if the remote client computer is a
member
>> of the SBS domain? If so, do you logon the workstation with the domain
>> account through VPN connection? How did you create the Exchange account
in
>> Outlook of that remote client?
>
>The remote client is a member of the domain, but he generally does not use
>the domain account to logon, and the VPN has always worked this way.
>>
>> 6. To ovoid any issue, I would still suggest you to create a new
Outlook
>> profile and follow the steps in the SBS 2003 RWW website to configure
>> Outlook via the Internet. Please input http://SBSFQDN/remote in the IE
on
>> the client computer. After logon, please click "Configure Outlook via
the
>> Internet" link to view the detailed steps.
>
>I've been trying to do this, but have one problem-the FQDN we use in IE is
>the IP number. Therefore I've used that in the setup, but it has not
seemed
>to work. our external website is hosted by our ISP, so using our
>www.companyname.com/remote does not access our server. The directions in
>remote web do say use www.companyname.com, but I don't see how that could
>work here.
>
>Creating a new email profile is not a viable option-this is the boss's
>computer, on which he has a few thousand clients, and cannot feasibly just
>change his email address.
>>
>> How to create a new e-mail profile in Outlook 2003
>> http://support.microsoft.com/?id=829918
>>
>> 7. I would like to suggest you try the following steps to narrow down
the
>> problem:
>>
>> Test 1: Disable Cached Exchange Mode
>> =============================
>> - Open Outlook.
>> - Click Tools-> E-mail Accounts-> View or change existing e-mail
accounts.
>> - Double click the Exchange account.
>> - Uncheck Use Cached Exchange Mode.
>>
>> Test 2: Start Outlook in Safe Mode
>> ==========================
>> Note: The Safe Mode will disable all add-ins or extensions that will not
>> start, or a corrupted resource, file, registry, or templates.
>>
>> 1. Click Start, click Run.
>> 2. Type "Outlook.exe /safe" and click OK. (Quotation marks are not
included
>> and there is a space between Outlook and /safe)
>> 3. Test the issue again.
>>
>> Test 3: Clean Outlook Cache Files
>> =========================
>> The problem may occur if the cache file is corrupted. We can rename them
>> and let Outlook re-generate them upon the next startup:
>>
>> Search for the following four files and rename them by changing the file
>> extension from ".dat" to ".old":
>> - outcmd.dat,
>> - extend.dat,
>> - frmcache.dat,
>> - views.dat.
>>
>> Test 4: Please temporarily disable Antivirus Software, firewall and
Email
>> filter in the problematic workstation.
>>
>> In addition, I suggest you try to log on the mailbox via another
machine,
>> if it works fine, we may make sure it is a client issue and I suggest
you
>> read the following Knowledge Base Article to check all the settings:
>>
>> How to troubleshoot connectivity issues that are caused by RPC client
>> protocol registry entries
>> http://support.microsoft.com/?id=325930
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: email won't download
>> >thread-index: AcWdFERhXArX8w7XQveTP8iaQRLoeA==
>> >X-WBNR-Posting-Host: 137.113.62.129
>> >From: "=?Utf-8?B?cm1pdHRlbmVzcw==?="
<rmitteness@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: email won't download
>> >Date: Tue, 9 Aug 2005 11:58:02 -0700
>> >Lines: 4
>> >Message-ID: <98AE51C4-90C9-4EED-B69F-502AC3AC8AB1@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142820
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I'm connected to our exchange server over a VPN, can access the webpage
>> info
>> >etc. Yet when I send/receive in Outlook 2003 my email doesn't come in.

>> It
>> >has worked before, an Exchange server account is set up, and i can see
my
>> >mail by going through remote access and the web outlook-which sucks!
>> >
>>
>>
>

.

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