RE: email won't download
- From: "rmitteness" <rmitteness@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 10 Aug 2005 06:36:13 -0700
""Nathan Liu [MSFT]"" wrote:
> Hello Rmitteness,
>
> Thank you for posting in the SBS newsgroup.
>
> According to your description, I understand that the Outlook 2003 cannot
> receive the email from the Exchange Server via VPN connection. If I have
> misunderstood your concern, please don't hesitate to let me know.
>
> To narrow down this issue, please answer and perform the below questions
> and steps:
>
> 1. As you mentioned, "when I send/receive in Outlook 2003 my email doesn't
> come in. It has worked before", can you send email to internal or internet
> recipient via the Outlook 2003? Can you remember what changes you had been
> made to the system since it has worked before?
--The client computer is currently on the road, but at home he used the VPN
as well, and no other changes have been made. Since the server is housed
externally, VPN is used for all client computers. He can only send email
using OWA, which doesn't have all of his preferences, and he finds extremely
inadequate.
>
> 2. As you mentioned, "I can see my mail by going through remote access and
> the web outlook-which sucks", can you send/receive email via Outlook Web
> Access (OWA) or Outlook client through remote access?
>
Yes we can use OWA just fine-however my client hates using it because he is
so limited in what he can do.
> 3. Does this issue occur on all users or certain users?
Just 1 user
>
> 4. What version of the Exchange Server? Can I assume it is Exchange 2003
> Server on the SBS 2003 Server?
Yes
>
> 5. Could you please let me know if the remote client computer is a member
> of the SBS domain? If so, do you logon the workstation with the domain
> account through VPN connection? How did you create the Exchange account in
> Outlook of that remote client?
The remote client is a member of the domain, but he generally does not use
the domain account to logon, and the VPN has always worked this way.
>
> 6. To ovoid any issue, I would still suggest you to create a new Outlook
> profile and follow the steps in the SBS 2003 RWW website to configure
> Outlook via the Internet. Please input http://SBSFQDN/remote in the IE on
> the client computer. After logon, please click "Configure Outlook via the
> Internet" link to view the detailed steps.
I've been trying to do this, but have one problem-the FQDN we use in IE is
the IP number. Therefore I've used that in the setup, but it has not seemed
to work. our external website is hosted by our ISP, so using our
www.companyname.com/remote does not access our server. The directions in
remote web do say use www.companyname.com, but I don't see how that could
work here.
Creating a new email profile is not a viable option-this is the boss's
computer, on which he has a few thousand clients, and cannot feasibly just
change his email address.
>
> How to create a new e-mail profile in Outlook 2003
> http://support.microsoft.com/?id=829918
>
> 7. I would like to suggest you try the following steps to narrow down the
> problem:
>
> Test 1: Disable Cached Exchange Mode
> =============================
> - Open Outlook.
> - Click Tools-> E-mail Accounts-> View or change existing e-mail accounts.
> - Double click the Exchange account.
> - Uncheck Use Cached Exchange Mode.
>
> Test 2: Start Outlook in Safe Mode
> ==========================
> Note: The Safe Mode will disable all add-ins or extensions that will not
> start, or a corrupted resource, file, registry, or templates.
>
> 1. Click Start, click Run.
> 2. Type "Outlook.exe /safe" and click OK. (Quotation marks are not included
> and there is a space between Outlook and /safe)
> 3. Test the issue again.
>
> Test 3: Clean Outlook Cache Files
> =========================
> The problem may occur if the cache file is corrupted. We can rename them
> and let Outlook re-generate them upon the next startup:
>
> Search for the following four files and rename them by changing the file
> extension from ".dat" to ".old":
> - outcmd.dat,
> - extend.dat,
> - frmcache.dat,
> - views.dat.
>
> Test 4: Please temporarily disable Antivirus Software, firewall and Email
> filter in the problematic workstation.
>
> In addition, I suggest you try to log on the mailbox via another machine,
> if it works fine, we may make sure it is a client issue and I suggest you
> read the following Knowledge Base Article to check all the settings:
>
> How to troubleshoot connectivity issues that are caused by RPC client
> protocol registry entries
> http://support.microsoft.com/?id=325930
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: email won't download
> >thread-index: AcWdFERhXArX8w7XQveTP8iaQRLoeA==
> >X-WBNR-Posting-Host: 137.113.62.129
> >From: "=?Utf-8?B?cm1pdHRlbmVzcw==?=" <rmitteness@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: email won't download
> >Date: Tue, 9 Aug 2005 11:58:02 -0700
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> >
> >I'm connected to our exchange server over a VPN, can access the webpage
> info
> >etc. Yet when I send/receive in Outlook 2003 my email doesn't come in.
> It
> >has worked before, an Exchange server account is set up, and i can see my
> >mail by going through remote access and the web outlook-which sucks!
> >
>
>
.
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