RE: Backups, VSS and SBS2003 HELP NEEDED!!!

Hello Luke,

Thank you for posting to the SBS Newsgroup.

I understand that you have issue on SBS Backup. If I have misunderstood
your concern, please let me know.

Before we start to troubleshooting, I need to confirm one thing with you,
as you mentioned "we apply SP1 to fix it", I need to know what exact SP1 it
is, Windows Server 2003 SP1 or SBS 2K3 Server SP1?

Based on my research, this issue can be caused by varies of factors. Please
understand that you may need to be asked to contact our PSS for live debug
if it is necessary. Please take your time and perform the following steps:

1. On the server, run "services.msc", make sure that the Microsoft Software
Shadow Copy Provider Service is started.

2. From this error information you have applied, the most possible cause is
the VSS files are not correctly registered or there is incorrectly register
keys. Please refer to the following steps:

Please open a command window and execute the following commands

Cd /d %windir%\system32
Regsvr32 ole32.dll
Regsvr32 vss_ps.dll
Vssvc /Register
Regsvr32 /i swprv.dll
Regsvr32 /i eventcls.dll

Then, please check the following registry key:

a. Start -> Run "regedit" (without quotation marks)

b. Expand to HKEY_LOCAL_MACHINE\SYSTEM\Setup.

c. Check SystemSetupInProgress: REG_DWORD. The Value should be 0.

Restarted the server and check whether the issue has been fixed.

3. If the issue persists, please perform Clean Boot on the server. To do
so,

a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

b. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

c. Click to clear all the check marks from the list box under "Startup".

d. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue still exists.

If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.

4. If the issue still persists, please help to gather more detail
information for further research:

a. Have you successfully installed SP1 on the server?

b. Run the following command in a command window, and paste the exact full
content to the Newsgroup. Please do not customize the output.

vssadmin list writers

c. Backup Log:

1) The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

2) The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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>Thread-Topic: Backups, VSS and SBS2003 HELP NEEDED!!!
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>From: "=?Utf-8?B?THVrZSBDYXNzYXI=?=" <LukeCassar@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Backups, VSS and SBS2003 HELP NEEDED!!!
>Date: Mon, 8 Aug 2005 23:07:01 -0700
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>
>Hi All,
>I am having troubles with backup on a SBS 2003 system and its starting to
>drive me insane. The story of it goes as below.
>
>First NTBACKUP.EXE causes a BSOD, so we apply SP1 to fix it.
>The server wont talk to the tape drive via the internal SCSI, so we have
to
>purchase a card.
>NOW Volume Shadow Services wont run and therefore the backups wont run.
>
>I am not new to IT but this is the most trouble I have ever experienced
with
>a server backup. I would have thought buying all IBM stuff and being a new
>build it would go smooth as.
>
>Anyways, this time when we run a backup, it stops at Preparing to backup
>using shadow copy. This fails and the below is in the log:
>
>Backup Status
>Operation: Backup
>Active backup destination: 4mm DDS
>Media name: "Media created 22/07/2005 at 15:41"
>
>Volume shadow copy creation: Attempt 1.
>Timeout before function completed
>
>Error returned while creating the volume shadow copy:0xffffffff.
>
>Error returned while creating the volume shadow copy:ffffffff
>Aborting Backup.
>
>----------------------
>
>The operation did not successfully complete.
>
>We also get errors:
>ID 8194 about unexpected error querying IVssWriter Callback Interface
8007000e
>ID 12302 inconsistency contacting shadow copy service writers
>
>I have run the vssadmin list writers command, but it lists nothing at
all..
>I dont know if thats a good or bad thing.
>
>
>Anyways, I have been trying to solve this for a while now but cant find
>anything that sounds promising.
>
>If anyone can suggest anything to fix this I would appreciate your input.
>
>Cheers
>

.